Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
Risk: A blocked pump or a short-circuited pump can increase the risk of a fire.
Fix: Audi will notify owners, and dealers will replace the pumps, free of charge. The recall began September 14, 2018. Owners may contact Audi customer service at 1-800-253-2834. Audi's number's for this recall is 19N3/19N4. Note: This recall is in additional to the coolant pump software update applied as a remedy under recall 17V002.
Electrical system › Wiring
NHTSA recall 17V622000 · Oct 5, 2017 · 216,913 vehicles
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2016 Audi A5 Coupe, A5 Cabriolet, A4 Sedan, A4 Allroad and Q5 vehicles. Contact corrosion within the electrical connector for the auxiliary heater may cause the heater wires to overheat or melt.
Risk: The melted wires can increase the risk of a fire.
Fix: Audi will notify owners, and dealers will replace the auxiliary heater and, as necessary, update the software, free of charge. The Recall began November 27, 2017. Owners may contact Audi customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 80C5 and 80C6.
Engine and engine cooling › Cooling system
NHTSA recall 17V002000 · Jan 3, 2017 · 342,867 vehicles
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.
Risk: If the coolant pump overheats, it can increase the risk of a fire.
Fix: Audi will notify owners, and dealers will update the software so that the power supply to the coolant pump is deactivated if the pump becomes blocked with debris, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 19M1.
Air bags
NHTSA recall 14V667000 · Oct 24, 2014 · 101,938 vehicles
Problem: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2015 Audi A4 and S4 vehicles manufactured February 16, 2012, to October 21, 2014, and 2013-2015 Audi Allroad vehicles manufactured March 12, 2012, to October 21, 2014. Due to an improper algorithm in the air bag control module, if a crash necessitates deployment of the side air bags, a second impact to the front of the vehicle may not command the front air bags to also deploy.
Risk: If the front air bags do not deploy in the event of a secondary impact to the front of the vehicle, there is an increased risk of occupant injury.
Fix: Volkswagen will notify owners, and Audi dealers will update the air bag control unit software, free of charge. The recall began on November 14, 2014. Owners may contact Audi customer service at 1-800-822-2834. Volkswagen's number for this recall is 69K5.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Engine
6
0
0
0
43,372 mi
Power train
5
0
0
0
13,500 mi
Electrical system Wiring
4
0
0
0
76,000 mi
Air bags
3
3
0
4
32,000 mi
Engine and engine cooling
3
0
0
0
—
Steering
3
0
0
0
72,000 mi
Fuel/propulsion system
2
0
0
0
—
Unknown or other
2
0
0
0
—
Back over prevention
1
0
0
0
—
Structure Body
1
1
0
3
—
Wheels
1
1
0
3
—
Seat belts
1
0
0
0
—
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Aug 12, 2019 · 3,500 milesUnknown or other UNINTENDED ACCELERATION WHILE TRAVELING AMID TRAFFIC ON BUSY HIGHWAY SEE ATTACHED DESCRIPTION
Jul 17, 2019 · 30,000 milesPower train THE VEHICLE ROLLS FORWARD WHILE FACING A DOWNHILL, AFTER SHIFTING INTO REVERSE.
Sep 1, 2018Engine 2015 AUDI A4. CONSUMER WRITES IN REGARDS TO ELECTRIC COOLANT PUMP SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASAONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Mar 8, 2019 · 97,000 milesSteering I NOTICED THE STEERING STARTED GETTING HARD TO TURN. I TOOK TO AUDI DEALER THEY SAID IT WAS FINE. I SAID NOT I KNOW MY CAR. ON THE HIGHWAY 2 WEEKS LATER ENTERING A CURVE AT HIGH MPH THE CAR WOULDN'T TURN. I TAPPED BRAKES SEVERAL TIMES AND FINALLY WITH 2 HANDS I COULD TURN AROUND CURVE. VERY SCARY AND BARELY MADE TURN. I PROCEEDED TO HOME BUT AT A TURN I STARTED THE TURN AND THE STEERING AGAIN STIFFENED SO HARD IT SENT ME TOWARDS THE CROSSWALK AND LUCKILY THE BRAKES STOPPED ME INCHES FROM HITTING A BOY ON HIS BIKE. I KEPT HITTING BRAKES AND FINALLY THE WHEEL RELEASED THE TENSION. I DROVE HOME AND LEFT IT UNTIL I GOT AN APPOINTMENT AT AUDI DEALER. I CAREFULLY DROVE IT DOWN TO DEALER AND HALF…
Sep 15, 2018 · 43,372 milesEngine AUDI SAFETY RECALL 19N4-ELECTRIC (AFTER RUN) COOLANT PUMP. I HAVE BEEN WAITING NOW ABOUT 6 MONTHS FOR A NEW PUMP TO BE AVAILABLE FROM AUDI TO REPLACE THE DEFECTIVE COOLING PUMP, THAT IS TO COOL THE TURBOCHARGER AFTER THE ENGINE IS TURNED OFF. I WAS TOLD, IN WRITING AND OVER THE PHONE BY AUDI, THAT THIS REPLACEMENT WOULD BE DONE BY THE END OF 2018. TODAY WHEN I CALLED AUDI THEY WILL ONLY SAY IT IS TO BE COMPLETED BY THE END OF 2019. NOT HAVING THE AFTER RUN PUMP PROPERLY COOLING THE TURBOCHARGER CAN CAUSE DAMAGE TO THE TURBOCHARGER AND THAT CAN BE VERY COSTLY TO REPAIR. ALSO, IF I WANT TO SELL OR TRADE IN THIS CAR NOW, WITH OUT THE REPLACEMENT PUMP, THE VALUE OF THE CAR IS WORTH LESS AND I…
Dec 14, 2018 · 69,764 milesSeat belts BUCKLE ON FRONT PASSENGER SEAT WOULD NOT LATCH. DEALER SAID IT WAS DEFECTIVE AND I HAD TO PAY $250.80 TO REPLACE. BUCKLE WAS REPLACED DEC. 17, 2018
Jun 2, 2018 · 72,000 milesSteering STEERING SHAFT IS FAULTY. WHEN DRIVING THIS CAR, ESPECIALLY AT HIGH SPEEDS, THE STEERING IS EXTREMELY UNPREDICTABLE. AT LOWER SPEEDS, THE STEERING IS NOTCHY, YOU CAN'T SEEM TO FIND "CENTER" AND CONSTANTLY HAVE TO ADJUST THE STEERING WHEEL TO REMAIN STRAIGHT ON THE ROAD. THIS HAPPENS WHILE MOVING, ON CITY STREETS AND HIGHWAYS.
Oct 15, 2018 · 76,000 milesElectrical system I RECEIVED A RECALL NOTICE (19N4) AND AS A FIRST STEP I'M ADVISED TO HAVE AN AUDI DEALER DISCONNECT THE COOLANT PUMP IMMEDIATELY TO AVOID A FIRE. I LIVE 5 HOURS FROM THE NEAREST AUDI DEALERSHIP BUT HAVE A LOCAL SHOP THAT WORKS ON GERMAN MADE CARS INCLUDING THE AUDI. HOWEVER, AUDI REFUSES TO PROVIDE INSTRUCTIONS TO THE LOCAL SHOP TO DISCONNECT THE COOLANT PUMP AND AVOID A FIRE. HOWEVER, WHEN I CALL MY DEALER THEY CAN'T GET ME IN ON THE DAY I'LL BE IN THE AREA. SO, I'M TOLD IT'S IMPORTANT BUT GIVEN NO REMEDY TO AVOID A FIRE. BASICALLY, AUDI SENT OUT THE RECALL NOTICE TO COVER THEIR BUTTS AND REALLY HAVE NO INTEREST TO RESOLVE THE PROBLEM. WITH THE FUEL ECONOMY FIASCO AND THEIR LACK OF CONCERN…
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.