Model year record

2017 Freightliner Sprinter 3500 recalls & problems

The 2017 Freightliner Sprinter 3500 has 7 safety recalls and 2 owner complaints on file with NHTSA. The most-reported problem area is electrical system (1 complaint).

Recalls7safety recalls

Complaints2filed by owners

Crashes · fires0 · 0reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

Electronic stability control (esc)Feb 3, 2021

Control module

Recall 21V04200048,667 vehiclesopened after NHTSA action (ODI)

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.

SteeringOct 28, 2020

Hydraulic power assist › Hose, piping, and connections

Recall 20V66300047,667 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Fix: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

Air bagsJan 8, 2019

Frontal › Driver side › Inflator module

Recall 19V00300071,301 vehiclesopened after NHTSA action (ODI)

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

Air bagsJan 8, 2019

Frontal › Passenger side › Inflator module

Recall 19V00400088,388 vehiclesopened after NHTSA action (ODI)

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

StructureMay 3, 2018

Body

Recall 18V288000153 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength in a crash.
Risk: If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.
Fix: DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

Lane departureDec 14, 2017

Assist

Recall 17V8040002,177 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles equipped with the Crosswind Assist function. In the event of strong crosswind, automatic brake interventions by the vehicle dynamics control system (ADAPTIVE ESP) might not be activated.
Risk: If Crosswind Assist system does not activate the automatic braking system as expected in the event of a strong crosswind, there would be an increased risk of a crash.
Fix: DVUSA will notify owners, and dealers will update the ESP control unit with corrected software, free of charge. The recall is expected to begin in January 2018. Owners may contact DVUSA customer service at 1-854-888-3214.

TiresNov 21, 2017

Temporary/emergency spare tire

Recall 17V742000773 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.
Risk: If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.
Fix: DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

What owners report

Problem area	Complaints	Typical mileage*
Electrical system	1	—
Exterior lighting	1	—
Unknown or other	1	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Unknown or other
AT 5,600 MILES, TRAVELING WEST BOUND ON I-68 IN WESTERN MARYLAND NEAR EXIT 62. SPRINTER DANGEROUSLY AND UNCONTROLLABLY ACCELERATED AND DECELERATED RAPIDLY SHIFTED GEARS. I SHIFTED INTO NEUTRAL AND DRIFTED TO AN OFF RAMP. DASH LIGHTS INDICATED THREE PROBLEMS ABS, SWERVE, CHECK ENGINE LIGHT AND TRACTION CONTROL. SHUT DOWN ENGINE AND RESTARTED - SAME RESULT. DISCONNECTED BATTERY THEN RECONNECTED - SAME RESULT. CONNECTED A SCANNER WHICH INDICATED RIGHT REAR WHEEL SPEED SENSOR FAILURE. CONTACTED SELLING DEALER SHOP MANAGER AND WAS ADVISED THERE WAS NO WORK-AROUND AND STATED I SHOULD HAVE IT TOWED TO NEAREST FREIGHTLINER DEALER IN APPROXIMATELY 70 MILES AWAY. AFTER DRIVING VERY SLOWLY TO A SAFE…
Oct 8, 2020 · 5,600 miles
Electrical system
LEFT TAILLIGHT WORKS ONLY SOMETIMES. AS RECALL ON PREVIOS RECALLS. LEFT TAILLIGHT SOMETIMES WORKS AND IS GETTING WATER IN SYSTEM. VERY DIM WHEN DOES WORK. *DT *AS
Jan 1, 2019

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.

NHTSA defect investigations

Desiccated Air Bag Inflator RuptureOpen
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled…
EA21002 · opened Sep 17, 2021