*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical systemFire
We are an elderly couple [XXX] old. We were terrified. No warning. I got in my vehicle one morning. It smelled like something burning and the air inside was hazy. We went to our mechanic who discovered the problem and we had to wait 2 weeks before Hyundai would even allow the car to be towed to them because they were "too busy" I am a second owner of this vehicle and never received any recall notice for anything on it.This is an Un-remedied recall 188 ABS module a severe thermal event, melted the casing, exposed internal circuitry and caused a widespread electrical short that disabled the instrument cluster/speedeometer rendering the vehicle un-drivable. Manufacture is refusing to repair…
Aug 17, 2026Latches/locks/linkages
The contact's cousin owns a 2008 Hyundai Entourage. The contact stated that while driving 60-65 MPH at nighttime under snowy and icy conditions, the hood flew open and struck and shattered the windshield. The vehicle was pulled over to the side of the road, and the hood was closed but failed to latch securely. The vehicle was driven to the residence, where the contact became aware that the hood pistons were bent, and other unknown hood assembly parts were damaged. Additionally, the owner informed the contact that prior to the failure, the hood needed to be closed with excessive force to latch securely. The vehicle was taken to Safelite Auto Glass, where the windshield was replaced. The…
Jan 18, 2026Suspension
While I was driving the vehicle, the front lower left/driver's side control arm broke in half and caused me to lose control of the vehicle.
Jul 5, 2023Service brakes
I had an appointment at the dealer for the recall only. Upon completion of scheduled appointment, I assumed the vehicle recall had been rectified. After my vehicle was at the dealership for several hours, the dealer did not complete the recall. The mechanic said the part was on backorder. They would contact me once it was in stock and available for installation. That was March 12, 2022 at Boch Hyundai in Norwood, Massachusetts. Information regarding recall is listed below: Manufacturer Recall Number 188 NHTSA Recall Number 20V061000
Mar 12, 2022Suspension
The contact owns a 2008 Hyundai Entourage. The contact stated that while his daughter was driving 40 MPH, the steering wheel turned sideways as all four wheels remained straight. The ESC off warning light illuminated on the instrument panel. The contact's daughter was able to slowly drive the vehicle home despite the failure. The contact then test drove the vehicle and experienced the failure. The contact entered his driveway and noticed that the front driverâs side tire had detached from the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 13V556000 (Suspension) which he linked to the failure. The manufacturer had been notified of the failure and the contact was…
Jul 5, 2022 · 135,000 milesSuspension › Front › Control arm
2008 HYUNDAI ENTOURAGE. CONSUMER IS SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO OPEN SAFETY RECALL. THE CONSUMER STATED WHILE DRIVING THE VEHICLE THE STEERING FAILED PULLING THE VEHICLE INTO ONCOMING TRAFFIC. AN AUTO MECHANICE ADVISED THAT THE FRONT AND LOWER CONTROL ARM BROKE AND WAS ON RECALL. THE CONSUMER DISCOVERED THE VEHICLE WAS NOT INCLUDED IN THE RECALL, BUT BELIEVED IT SHOULD HAVE BEEN.
Sep 21, 2021Service brakesFire
I WAS TAKING MY FAMILY FOR SHOPPING, AND AFTER MY KIDS (5 KIDS) WERE SEATED IN THE CAR AND MAKING SURE THE SEAT BELTS WAS WORN. I WALKED TO THE DRIVER DOOR TO START THE CAR AND DRIVE TO THE DESTINATION; A THICK WHITE SMOKE WAS COMING OUT OF UNDERNEATH THE ENGINE HOOD EVEN THOUGH THE CAR'S ENGINE WAS STILL OFF! I WAS SHOCKED AND DIDN'T KNOW WHAT TO DO FIRST! SHOULD I SAFE MY FAMILY AND HELP THE KIDS TO RUN OUT OF THE CAR OR CHECK THE CAUSE OF THE FIRE! SINCE I AM AN ELECTRICAL ENGINEERING AND HAVE EXPERIENCE WITH CARS, I KNEW THE PROBLEM WAS AN ELECTRICAL PROBLEM AND IF I UNPLUG THE BATTERY THIS SHOULD SOLVE THE PROBLEM FASTER! WITH A LOT OF SMOKE, I WAS ABLE TO UNPLUG THE CABLES OF THE…
Apr 17, 2020 · 99,000 milesService brakes, hydraulic
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE N/A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V061000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO PRIORITY HYUNDAI LOCATED AT 1499 S MILITARY HWY, CHESAPEAKE, VA 23320, TO BE REPAIRED. THE DEALER WAS UNABLE TO PROVIDE THE RECALL REPAIR DUE TO THE PARTS BEING THE INCORRECT PARTS. THE CONTACT STATED THAT A VIN SEARCH SHOWED NO OPEN RECALLS ON THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Jun 1, 2020 · 160,000 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.