*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Engine and engine cooling1 injury
See attached document for complaint.
Jul 22, 2026Service brakes
Brake pedal has been intermittently low/spongy and has progressively gotten worse. During these events, the brake pedal goes nearly to the floorboard, and braking power is weak but will typically function after pumping the pedal repeatedly. Stopping or slowing in an emergency situation may not be possible. There is no manual emergency brake. No trouble codes found, and no warning lamps illuminated related to the braking system. Dealer diagnosed faulty antilock braking system (ABS) hydraulic electronic control unit (HECU). This exact defect is addressed in Warranty Extension TXXP: Hydraulic Electronic Control Unit (HECU) [XXX] Hyundai rejected this under the warranty coverage because the…
May 1, 2026Service brakes
I am submitting this letter as a formal safety defect complaint regarding my 2012 Hyundai Genesis 5.0 sedan, which is experiencing braking system behavior that directly mirrors the defect described in Hyundai Recall Campaign 114 (NHTSA Campaign 13V489000), despite my vehicle not being included by VIN. Although excluded by VIN, the functional failure mode matches recalled vehicles, indicating the defect population may extend beyond the original VIN range. The vehicle exhibits the following symptoms: 1.Excessive and inconsistent brake pedal travel 2. Soft and spongy brake pedal feel 3. Highly variable brake biting point 4. Requirement to pump the brake pedal to obtain normal braking 5.…
Jan 1, 2026Service brakes
Brake line on driver rear rusted and leaking above brake hose. Cannot drive vehicle safely with this leak. Would leak brake fluid each time I step on brake pedal. Problem magnified when car is on and brake booster is working. Vehicle not at dealer or mechanic yet, but link to video of driver rear brake line leaking on 1-31-2026: [XXX] Service Campaign 991 [XXX] ) was completed less than two years ago on Feb 19, 2024 (today is 1/31/2026). See note about "dealer will apply an anti-corrosion treatment to certain parts, and *replace the brake lines if necessary*" Not told about any rust, nor any parts replaced. Link to service campaign quote: [XXX] No warning lamps, messages, or symptoms of the…
Jan 31, 2026Air bagsCrash1 injury
The contact owned a 2012 Hyundai Genesis. The contact stated that while driving at an unknown speed, she collided with another vehicle on the front driver's side. No air bags deployed. BM Automotive towed the vehicle, then the vehicle was towed to her local dealership. The contact stated that she sustained head and back injuries. The contact mentioned they informed her that she sustained whiplash as well. Medical attention was required. The contact stated that a police report was filed. The vehicle was deemed a total loss. The contact mentioned that the seat belt did retract during the impact. The contact stated that the failure was not diagnosed by a dealer or independent mechanic. The…
May 2, 2025Visibility
The contact owns a 2012 Hyundai Genesis. The contact had engaged the windshield wipers during a light rainstorm and noticed that the intermittent wiper function was not working as designed. The contact stated that gradually the wiper speeds were no longer functional, and only the high-speed option was operable. The contact had taken the vehicle to the local dealer who diagnosed that the gasket around the wiper motor had failed, and that water had entered the wiper motor and determined that the wiper motor needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred; however, the contact had taken the vehicle to a local dealer and was advised that the…
Dec 20, 2024 · 150,000 milesEngine
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound emanating from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred a week later. The vehicle was towed back to the independent mechanic, who again diagnosed a failure with the engine and informed…
Nov 8, 2024EngineFire1 injury
These cars has some serious engine issues they are literally defective I've had 5 different engines installed in my car I keep the maintenance up on my car but its still no luck with the engines I've risked my life from almost having accidents due to engine failure I have proof that these calls have been engines and I honestly feel like it's a serious issue that needs to be adjusted
Jul 12, 2024
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.