*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at an undisclosed speed, the check engine and HEV warning lights illuminated. The contact stated the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with a leaking seal. The contact was informed that the seal needed to be replaced. The vehicle was repaired. The contact stated a month later the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with misfires in the cylinder and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a monetary discount…
Apr 18, 2022 · 39,000 milesEngine and engine cooling
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the Vehicle Stability Assist (VSA) System warning light and the brake system failure warning light were illuminated. The vehicle was taken to the dealer; however, no failure was found. The failure recurred. The contact related the failure to NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System). The manufacturer was not made aware of the failure. The failure mileage was approximately 80,700.
Mar 24, 2023 · 80,700 milesPower train › Driveline › Differential unit
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving occasionally and making a left or right turn, the wheels became stuck. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the electronic coupler assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that he would receive a call back. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.
Nov 23, 2022 · 145,000 milesPower train
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving from a complete stop, the accelerator pedal was depressed and the vehicle started shuddering, jerking, and hesitated to respond. An unknown warning light was illuminated. The contact was able to continue driving however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the spark plugs and ignition coils needed to be replaced. The vehicle was not repaired and the failure persisted. The contact stated that on another occasion while driving and coming to a complete stop, the vehicle stalled. The vehicle was pushed to an independent mechanic who completed an unknown repair;…
Sep 14, 2018 · 89,000 milesExterior lighting › Headlights › Bulbs
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at various speeds, the front passengerâs side low beam headlight started to dim and then became inoperable. The contact then stated that on another day, the front driverâs side low beam headlight became inoperable. No warning light was illuminated. The vehicle was not diagnosed. The vehicle was not repaired. The dealer was contacted and the contact was currently at the dealer The failure mileage was 101,966.
Aug 7, 2022 · 101,966 milesEngine and engine cooling
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not available. The contact had taken the vehicle to a dealer where it was left in their possession; the contact was given a loaner vehicle until the recall could be serviced. Months later, the contact received a call from the dealer that parts were now available and that her vehicle was repaired. Upon return…
Nov 1, 2021 · 120,000 milesEngine and engine cooling
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would jerk upon acceleration without warning. The contact had taken the vehicle to the dealer and was informed that the jerking was a normal vehicle since the vehicle was a hybrid. As the failure persisted, the contact went to the manufacturer's website and discovered that her vehicle had been placed under NHTSA Campaign Number: 21V774000(ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM); however, the parts for the repair were not available. The manufacturer was also notified of the recall and offered no assistance. The contact stated that the manufacturer had exceeded a reasonable…
Oct 25, 2017Engine and engine cooling
The contact owns a 2014 Infiniti QX60. The contact received a recall notification for NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Jan 20, 2022
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.