*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system
While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load. This happened in the middle of the Highway and itâs happened FOUR times. By the time the dealer looks at it, the problem has cleared and does not show any codes. Itâs not easy to reproduce since it just happens sometimes with the warning and sometimes no warning. The dealer tells me nothing is wrong with the car yet someone could get killed by being rear ended. Iâve…
May 26, 2025Engine
When trying to accelerate from a standing stop, there is a one or two second delay, once the accelerator pedal is depressed, before the car moves. Extremely dangerous when pulling out into traffic. I had it back to the dealership to address this problem but they found nothing wrong. I guarantee you , the problem continues to exist.
Dec 21, 2024Power train
1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into Park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high RPM when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then turned car off, back on, and was able to reverse it. This situation occurred numerous times. 2. Sometimes, after this happened, she'd place it into drive, and the vehicle would only crawl (<5 mph) forward and not accelerate, though gas pedal was touching the floor of car. She'd place it back into Park (in traffic!), shut it off, then restart it. 3. Sometimes she would place it into Reverse, the…
Oct 29, 2024Wheels
The wheels provided with the new vehicle are not the correct wheels for the car. On page 639 of the owners manual: "2023 Sorento PHEV OM 10.pdf" Section 9 "Specifications, Consumer information and Reporting safety defects", page 6. The paragraph with title Tires and Wheels, has two tables; "For hybrid vehicle" and "For plug-in hybrid vehicle". The new vehicle was delivered with tires: P235 55R19 101H (listed in the table for hybrid vehicle) The manufacturer specifies P235/55R19 105V for the PHEV. On this same page there is a CAUTION paragraph: "when replacing tires, use the same size originally supplied with the vehicle. Using tires of a different size can damage the related parts of make…
Jun 24, 2024Steering
The contact owns a 2023 Kia Sorento. The contact stated that while operating the vehicle, there was an abnormal squeaking sound coming from the steering column. Additionally, the steering wheel felt tight while turning in either direction. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.
Feb 5, 2024 · 50,000 milesVehicle speed control
We were driving on the highway at about 65 MPH. Without warning, the vehicle suddenly started to struggle and slowed to about 40 MPH. We were able to safely pull over, but we were in an acceleration lane merging onto another highway and didn't feel safe due to the sudden deceleration. This is a plug-in hybrid. We have driven at 65+ MPH on long rides before, and this was the first time that we noticed that the battery had completely drained. We expect that when the battery is drained that the car would function like a normal hybrid and continue to function in a safe manner. The car's cluster displayed a message along the lines of "Maintaining hybrid mode," although it isn't clear if the…
Aug 27, 2023Unknown or other
Yesterday I was driving and I heard an explosion above my head. I smelled smoke and heard glass rattling. I was shocked but held it together to cross 3 lanes of traffic on the freeway and safely get onto the break down area. I got out of the car, went to the passenger side and looked on top of the car. The glass on the sunroof was exploded upward and metal was sticking upward as well. I took pictures and then got into my car, got back on the freeway until the next exit where I exited the freeway and made my way to the dealership where I had purchased the vehicle in 5/2023. I got there as service department was opening, I took more pictures as the lighting was different. The took my car,…
Aug 2, 2023Unknown or other
I was sold a new car with open recall. The recall was announced on September 21, 2022 and the vehicle was sold to me as new on October 12, 2022 without any disclosure regarding the recall. Vehicle sold as new not used.
Oct 12, 2022
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.