*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system
My car has had intermittent faults of codes P1B25 and P1CF2 and are showing check EV system on the dash. This happens after about 30-45 minutes of driving and then restarting the car. It has been identified that the power relay assembly needs to be replaced on the vehicle, which lives in the high voltage battery pack. However, Kia does not want to replace this under warranty , claiming that it is not an EV system component. I am not going to pay out of pocket for this repair as it goes against their own warranty information, but continuing to drive the car would be dangerous as it could drop HV power at any point.
Jun 1, 2026Electrical system
When I apply brake the vehicle doesnât stop it jumps out (as if someone has crashed hitting the rear of the vehicle) and the vehicle shuts down. Then I have to park the vehicle in the middle of the road and restart the vehicle. Luckily I avoided many accidents by defensively driving. Talked with Kia customer care and complained about this safety issue . I took it to near by Kia dealer for the recall and complained on 25 July 2024. 2017 Kia soul + EV Only 30 thousand miles Iâm scared to drive and conserned about the safety of others around me. Please help me
Jul 12, 2024Engine
The contact owns a 2017 Kia Soul EV. The contact stated that while driving at an undisclosed speed, there was an abnormal battery voltage warning displayed. The vehicle went into LIMP Mode. The contact stated that the battery failed to charge. Several unknown warning lights were illuminated. The message to âPull Over Immediatelyâ was displayed. The vehicle was taken to the local dealer, where it was diagnosed that an update, BMS, and wiring harness needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was towed back to the local dealer, where an unknown diagnosis and repair were performed. The manufacturer was contacted and opened a case. The failure…
Feb 15, 2024 · 50,000 milesVisibility/wiper
Driving down open road with no vehicles in front or back when suddenly the rear window made a huge bang. It was raining at the time. Once home I took the attached photo. Don't remember turning the defrost on.
Apr 25, 2024Service brakes
Application of the brakes causes complete vehicle shutdown along with message to check electrical system. Brakes appear to fail for a brief moment, then mechanical brakes kick in. Car has zero power until stopped and restarted. Problem is reproducible a high percentage of the time provided the brakes are pressed more than just lightly or briefly. At nearly full charge, this defect can also be triggered by just the engine brake (which is triggered every time your foot is taken off the accelerator). Appears to be an electrical short circuit of some type. Other faults occur upon application of power, shifting engine into low power or turtle mode at any level of battery charge.
Feb 6, 2024Electrical system
The 2017 Kia Soul EV+ vehicle turned off coming down a steep hill (at the bottom of the steep hill is both a school bus stop and and entrance/exit to a condominium community). When the car shut off all power steering and power brakes were lost, making control of the vehicle very difficult and unsafe. The dealer reported finding a code for the battery overcharging but cleared the code and did not offer any explanation. This has happened multiple times including when I was videotaping the dash to document irregular discharge occurring from the battery. Similarly the vehicle will be driving fine (at any speed) and suddenly lose power and only go 20mph (known as limp mode), a very dangerous…
Aug 15, 2023Electrical system
This is an update of the below. I have had several email exchanges with Kia Customer Service. They contacted the dealer and report that they could not get a response from their own dealer! They said I could try another dealer if I want. I asked for a recommendation of a dealer that would be responsive and got no further communication. Meanwhile, my car continues to show low charging pattern, which the recall warns is a symptom of a fault. ====================================== Received an "Important Safety Recall" notice from Kia recall number 23v218 in May 2023. This indicates my Kia Soul EV by VIN. The notice warns of a possible short in the main battery that can cause a fire. The notice…
Dec 1, 2023Electrical system
Received an "Important Safety Recall" notice from Kia recall number 23v218 in May 2023. This indicates my Kia Soul EV by VIN. The notice warns of a possible short in the main battery that can cause a fire. The notice says Kia is working on a remedy and that another letter will follow when the remedy is ready. No second letter yet, as of 9/13/23. The recall notice states that if in the meantime owner experiences "incomplete high voltage battery charging, loss/fluctuating vehicle EV battery range" to seek assistance from nearest authorized Kia dealership. My vehicle experienced rapid decrease in range, down below 60% of the full range over a period of weeks. Most recently charging the vehicle…
Sep 13, 2023
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.