*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Air bags
WHILE I WAS DRIVING MY LEXUS THE DRIVERS SIDE CURTAIN AIRBAG DEPLOYED WITHOUT ANY TYPE OF ACCIDENT OR INCIDENT. I ALSO HAVE DASH CAMERA VIDEO AT THE EXACT MOMENT THE AIRBAGS DEPLOYED. THIS WAS BEYOND FRIGHTENING TO HAVE THEM DEPLOY WITHOUT AN ACCIDENT. I CONTACTED LEXUS AND THEY DO NOT SEEM THAT CONCERNED. THERE IS SOME SERIOUS SAFETY DEFECT FOR THIS TO HAVE HAPPENED WITHOUT A CRASH. I CAN'T IMAGINE IF THE VEHICLE WAS MAKING A TURN BECAUSE WE WOULD NOT HAVE BEEN ABLE TO SEE. I WOULD NEVER WANT THIS TO HAPPEN TO ANYONE ELSE. NOW I HAVE TO PAY AROUND 5,000. TO FIX SOMETHING THAT I DID NOT CAUSE AND SEEMS LIKE A VERY SERIOUS SAFETY DEFECT. THE DEALER SERIOUSLY TOLD ME MY VEHICLE WAS OUT…
Feb 17, 2019Fuel/propulsion system
TL* THE CONTACT OWNS A 2010 LEXUS GS350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER, DOLAN LEXUS (7175 S VIRGINIA ST, RENO, NV 89511, 775-826-5050) WAS CONTACTED AND CONFIRMED THAT PARTS ARE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.
Oct 29, 2018Visibility/wiper
TL* THE CONTACT OWNS A 2010 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT CALLED AAA AND THEY CAME OUT AND TIGHTENED THE WIPER ARM NUTS AND BOLTS. THE VEHICLE WAS LATER TAKEN TO GERMAINE LEXUS OF EASTON WHERE IT WAS DIAGNOSED THAT THE WIPER ARM NUTS AND BOLTS WERE STRIPPED AND NEEDED TO BE REPLACED. THE WIPER NUTS AND BOLTS WERE TEMPORARILY REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V030000 (VISIBILITY/WIPER). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE…
Sep 13, 2017 · 61,100 milesAir bagsCrash
PROBLEMS WITH MY PASSENGER AIIRBAG NOT DEFLATING WHEN I HIT THE FRONT NUMBER OF MY CAR AT 35 MPH. CAR 🚗 WAS IN MOTION.
Aug 23, 2011Air bags
TAKATA AIRBAG RECALL-- LEXUS HAS NOT OFFERED A FIX FOR THE RECALL OF THE FRONT PASSENGER AIRBAG RECALL. OUR ES 350 HAS BEEN RENDERED UNUSABLE SINCE WE CANNOT CARRY ANY PASSENGERS IN THE FRONT SEAT. LEXUS HAS NOT OFFERED TO DISABLE THE FRONT AIRBAG SO THAT SEAT CAN BE USED UNTIL THE RECALL IS COMPLETED. WE NEED ANOTHER VEHICLE IN THE INTERIM AND HAVE NOT BEEN OFFERED ONE BY LEXUS OR NEED THE FRONT AIRBAG DISABLED.
Jun 1, 2016Air bags
TL* THE CONTACT OWNS A 2010 LEXUS GS 350. WHILE THE VEHICLE WAS PARKED, THE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT PROVIDED.
Apr 4, 2016 · 90,000 milesEngine
I WAS PULLING INTO A PARKING SPACE, DRIVING VERY VERY SLOWLY, ABOUT 1 OR 2 MPH, AND MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION, BOLTING FORWARD VERY ABRUPTLY. I WAS ABLE TO STOP THE CAR BY APPLYING EXTREME PRESSURE ON THE BRAKE FOR A FEW SECONDS. THE DEALERSHIP REVIEWED THE CAR AND SAID THERE WAS NOTHING WRONG. THEY SUGGEST THAT I MIGHT HAVE STEPPED ON THE BRAKE AND ACCELERATOR AT THE SAME TIME, WHICH THEY DID TO REPLICATE THE EXPERIENCE. HOWEVER, NOW THAT I HAVE HAD OPPORTUNITY TO CONSIDER THAT, I DON'T THINK I COULD HAVE EFFECTIVELY PRESSED BOTH SIMULTANEOUSLY TO ACHIEVE THAT ABRUPT ACCELERATION. IF THAT WERE POSSIBLE, AND IT HAPPENS MOSTLY IN LEXUS AND TOYOTA, IS IT A DESIGN FLAW…
Dec 5, 2014 · 17,800 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.