*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
My 2025 Lexus TX 500h has experienced an intermittent loss of acceleration from a stop approximately four times. The most recent incident occurred on September 27, 2026, at approximately 25,000 miles. At the time of the incident, the vehicle was in Eco mode. The engine had been started approximately five minutes earlier. I drove through a parking lot that is on a slight incline and came to a complete stop at a stop sign where the parking lot exits onto a public road. When I attempted to make a left turn onto the roadway, I pressed the accelerator, but the vehicle would only move at approximately creep speed. I pressed the accelerator further, including fully depressing the accelerator…
Sep 27, 2026Fuel/propulsion system
I am reporting a severe, systemic vehicle performance discrepancy on my 2025 Lexus TX 350h (2.4L Turbo Hybrid powertrain). The vehicle is officially labeled with an EPA rating of 23 MPG combined. However, under normal, conservative driving conditions, the vehicle routinely achieves only 17-17.7 MPGâa consistent 26%+ shortfall from the manufacturer's certified window sticker metrics. I have never gotten EPA higher than 17.7 since owning the new car. This has drastically limited the vehicle's safe total driving range to under 300 miles per tank. The shortfall persists despite cautious driving in Eco Mode and after passing the engine break-in period. This issue matches a widespread pattern…
Sep 14, 2026Fuel/propulsion system
I am reporting a recurring potential fuel-system/EVAP safety issue with a 2025 Lexus TX 350 (same as Toyota Grand Highlander). On FIVE separate occasions (May, 6/27, July, 8/14, and 9/8/2026), I experienced an overwhelming raw gasoline odor associated with visible vapors coming from the fuel-filler/gas-cap area. Three incidents occurred after refueling; the two most recent occurred WITHOUT recent refueling and with less than half tank full. On 8/14, with temps in the 90s and approximately 135 miles to empty, I drove 30â40 miles, idled approximately 45 minutes, then drove another 10 miles. The overwhelming gasoline odor and visible vapors occurred again. On 9/8, at approximately 108°F and…
Sep 8, 2026Fuel/propulsion system
When starting from a stop, putting foot on the gas pedal the car wonât move. Hesitates for a longtime. It has happened numerous times since purchased new. The manufacturer stated that engineering is looking into it, with no definitive answers. No warning lights. It just wonât go, at times which is a safety concerning especially when crossing with oncoming traffic. Unresponsive.
Jun 6, 2025Visibility/wiper
We have had 2 windshields crack on the Lexus TX350, with very low impact to the windshield by very small road debris. Both windshields require(d) replacement due to long migrating cracks. There are several issues with the windshields on the TX350 per online searches. The windshields are a laminated acrylic one that are prone to cracks requiring replacement. This is a common issue on the TX350. The windshields are on long back orders for a genuine Lexus part. We are having our second windshield replaced on XXX at the Lexus dealer. I am of the opinion that this issue should be looked into by NHTSA for a potential recall and improved manufacturing process for future original equipment and…
Jul 10, 2026Electrical system
The electronic throttle control, vehicle speed control, and powertrain/transmission control system failed. When I press the pedal to accelerate there was no power. However I did not lose power to the vehicle as I can see the vehicle was in Drive mode but was not moving forward. I was on a decline hill and the decline helped me go downwards before a truck could hit me. This total loss of acceleration has occurred exactly 2 times within a 4-week period. The vehicle is currently located at the Lexus dealership service center and is available for immediate inspection upon request. My wife and small children were in the vehicle when the accelerator pedal went completely dead while driving. The…
Jul 23, 2026Tires › Tread/belt
We were driving down the highway and the vehicle started shaking. I immediately slowed down as I felt we had a flat. There was notification on the screen. I moved to the right onto the shoulder. Only after we were completely stopped did I see a low tire warning come on display. I slowly got out as the traffic was heavy. I could see the outer section of the tire came apart from both sides. As we were in a dangerous location someone called the police. Two police cars pulled behind us and provided us some safety. We agreed to swap out bad tire for spare as we were in a very dangerous location and needed to get vehicle moved before someone ran into all of us. We did look at the highway to…
Jul 5, 2026Fuel/propulsion system
I am reporting two separate but related fuel-system defects on my 2025 Lexus TX500h (VIN [XXX]) that raise safety concerns and appear to be widespread across Lexus TX and NX hybrid models. FUEL FILLER DOOR FAILS TO OPEN: The electronic fuel filler door intermittently fails to open when the release is activated. It sometimes requires multiple attempts, and at times will not open at all, leaving the vehicle unable to be refueled. This creates a safety risk of being stranded with no ability to add fuel, including the risk of running out of fuel on the road or being unable to refuel in an emergency. The failure appears to worsen in cold weather. This is a widely reported problem on 2022-2025…
Oct 15, 2025
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
