The 2020 Nissan Murano has 2 safety recalls and 45 owner complaints on file with NHTSA. The most-reported problem area is forward collision avoidance (18 complaints).
Recalls2safety recalls
Complaints45filed by owners
Crashes · fires1 · 0reported in complaints
Injuries · deaths2 · 0reported in complaints
2020 Nissan Murano in an NHTSA crash test
Safety recalls
Suspension › Rear › Axle › Spindle
NHTSA recall 21V402000 · May 27, 2021 · 14,276 vehicles
Problem: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Fix: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
NHTSA recall 21V170000 · Mar 11, 2021 · 15,223 vehicles
Problem: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Risk: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Fix: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
NHTSA side barrier crash testNHTSA side pole crash test
2020 Nissan Murano SUV AWD
Overall
★★★★★
Frontal crash
★★★★★
Side crash
★★★★★
Rollover
★★★★★
Rollover risk
15.1%
Forward collision warning: Standard · Lane departure warning: Optional
2020 Nissan Murano SUV FWD
Overall
★★★★★
Frontal crash
★★★★★
Side crash
★★★★★
Rollover
★★★★★
Rollover risk
15.9%
Forward collision warning: Standard · Lane departure warning: Optional
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Murano FWD
23mpg combined
City / highway
20 / 28 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (AV-S7) · Front-Wheel Drive · about $2,900/year to fuel
Murano AWD
23mpg combined
City / highway
20 / 28 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (AV-S7) · All-Wheel Drive · about $2,900/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Aug 19, 2026Suspension Component Affected: SUSPENSION: FRONT: CONTROL ARM: LOWER ARM Description of Defect: My 2020 Nissan Murano experienced a severe front suspension failure matching the exact structural symptoms described in Nissan Recall Campaign PC797 (NHTSA Campaign Number 21V170000) for defective front transverse links/lower control arms. The vehicle exhibited a loud popping and clunking noise coming from the front end, occurring primarily when applying the brakes and coming to a stop as the vehicleâs weight shifted forward. A professional diagnosis confirmed a failing front lower control arm and ball joint, creating a structural failure and an immediate risk of component separation, which threatens a…
Apr 27, 2026Visibility › Sun/moon roof assembly January 4, 2024 the front portion of our panoramic sunroof shattered spontaneously. We thought we were struck by something so took care of it through our insurance. On April 27, 2026 the back portion of our panoramic sunroof shattered spontaneously. This time we were driving on the freeway on an overpass and there was no one around. This was also taken care of through our insurance. The repair shop checked for a recall and there wasn't one. We checked on the internet about this issue and saw that this has been a problem. We tried to be included in a class action suit and it had been closed. The attorney said we should report both instances to NHTSA so that's what we are doing.
Sep 17, 2026Steering The contact owns a 2020 Nissan Murano. The contact stated that while driving at an undisclosed speed, the vehicle was driving unstable. The vehicle was taken to an independent mechanic, and the suspension was inspected. The mechanic became aware of cracked bushings on the upper control arm on both sides of the vehicle. The independent mechanic performed an alignment; however, after the alignment was performed, the steering instability and handling failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact associated the failure with NHTSA Campaign Number: 21V170000 (Steering); however, the VIN was not included in the recall repair.
Jun 25, 2026Power train CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.
May 28, 2026Structure › Body The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.
May 23, 2026 · 85,960 milesSuspension The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 85,960.
Apr 18, 2026Forward collision avoidance › Automatic emergency braking It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other vehicles nearby, my wife attempted the gas pedal to disengage the system but it did not affect the braking.
Mar 4, 2026Unknown or other On March 4th I was driving my car that I had my daughter and two grand children with me which is a 2020 Nissan Murano. I was driving and as I was driving I heard a loud pop that sounded like a gun shot so i immediately look through the mirror to see if i could see my grandchildren as im looking through the mirror i see two holes in the back window so im scared at this point so i continue to drive until i could get over to make sure that my grandchildren were ok and to take a closer look at the window and to call [XXX] . So i opened the back door to get my grandchildren out the car and their ages are [XXX] old and [XXX] old. My grandson had some glass in his car seat and some glass got on my…
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
