*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Seat belts
I was driving south on the Palisades Interstate Parkway and started to exit at Exit 9E when the automatic emergency brake engaged and the seat belt tensioners engaged. There were no vehicles in front of me or very close to me. The stop was jarring. There was no apparent reason for this to happen.
Sep 22, 2026Unknown or other
Since taking delivery of the vehicle, multiple electronic and computer-related systems have failed or malfunctioned. Initial issues included unreliable phone synchronization, dropped phone calls, and failure of the driver memory profile system, including seat and side mirror memory settings. Over time, the problems have become more serious and now involve safety-related systems. The vehicle intermittently displays SOS system failure warnings. The center and steering wheel display screens have gone black while the vehicle is in operation, resulting in the loss of vehicle information and audio alerts. During these incidents, it is difficult or impossible to confirm the status of certain…
Jun 22, 2026Electrical system
Unable to access brand new vehicle for several days. Would not respond to any keys (including the app). First tow company didn't have proper equipment. Spoke with Polestar support two days later and they sent out another tow company after trying some troubleshooting they suggested. Tow truck driver was able to get doors to open after jumping the 12v battery (which others have reported problems on). Upon starting vehicle, received electric system warning. Recommended to tow to nearest dealership.
Jun 12, 2026Electrical system
On-Board Charger not working on L2 charge
May 30, 2026Structure › Body
I am submitting a complaint regarding my Polestar 3, which is subject to two open NHTSA safety recalls: 26V-037 and 25V-555. I attempted to have these recalls addressed on March 7, 2026, at Volvo Manhattan (an authorized Polestar service provider). Upon arrival, I was informed that no qualified Polestar technicians were available to service my vehicle, and I was told I would receive a follow-up call. No follow-up occurred. On April 30, 2026, I contacted the Polestar service desk at Volvo Manhattan again. I was informed that they currently have only two Polestar technicians, that they are unable to schedule a service appointment, and that no timeline can be provided for when recall service…
Apr 30, 2026Vehicle speed control
On [XXX], while driving, the car issued a warning that stated, âdriving performance reduced. Book a serviceâ and an icon of a turtle. Then on [XXX], while driving on [XXX], the car suddenly slowed dramatically that me, my husband and our frenchie in a dog crate behind us lurched forward violently. Estimated 30 mph sudden drop in speed then the turtle icon appeared briefly. I took the car to the Polestar 3 service department in North Hills, CA on March 12 and it is now April 10 without any resolution in site. Notably, this Polestar 3 also would not unlock the morning of [XXX]x only one night after we signed a lease contract. It had to be towed from our Los Angeles houseâs garage. Then…
Mar 10, 2026Unknown or other
Vehicle has multiple ongoing defects, most critically a malfunctioning occupant detection system causing the alarm to activate randomly, including overnight when the vehicle is empty. This creates a safety concern and repeated public disturbances. The issue has not been resolved despite multiple service attempts. Additional issues include persistent propulsion system fault messages, repeated major service warnings, and intermittent system errors. The vehicle experiences charging failures, with inconsistent ability to charge at home or public stations. Infotainment system is extremely slow and unreliable, and both the center display and driver screen reset unexpectedly while driving or…
Jan 20, 2026Exterior lighting
The driver-side rear taillight assembly suffers from a persistent seal failure, allowing significant moisture accumulation and water droplets to build up inside the lamp housing. This defect was documented by the Polestar Delivery Specialist at the time of vehicle handover and has persisted despite two prior warranty replacements of the lamp assemblies (authorized under Polestar TIE case 01943145). The manufacturer now claims this is a "natural phenomenon" due to a vented design; however, the volume of water accumulation is sufficient to obstruct the clarity and brightness of the safety signaling. Repairs: The vehicle has had the taillight assemblies replaced twice (August 2025 and December…
Apr 4, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.