Model year record
2020 Audi Q5 e recalls & problems
The 2020 Audi Q5 e has no safety recalls on file with NHTSA, and 12 owner complaints. The most-reported problem area is electrical system (4 complaints).
Safety recalls
No safety recalls have been filed for the 2020 Audi Q5 e.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
What owners report
| Problem area | Complaints | Typical mileage* |
|---|---|---|
| Electrical system | 4 | — |
| Engine | 4 | — |
| Service brakes | 3 | — |
| Wheels | 2 | — |
| Unknown or other | 2 | — |
| Suspension | 2 | — |
| Forward collision avoidanceAutomatic emergency braking; Warnings | 2 | — |
| Fuel/propulsion system | 1 | — |
| Power train | 1 | — |
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
- Engine
Our vehicle started jerking when it transitioned from EV mode to Hybrid (gas engine). I found TSB 2079556, which describes exactly the diagnostic codes our car has for all eight battery packs. This is clearly a known problem, and as the car is out of its original warranty I would have to pay for this myself. Audi should replace the battery packs free of charge as they were clearly defective.
- Service brakes
I understand that there have been recalls for the brake booster in some 2020 Audi Q5s. I have had my brake booster light come on, but my VIN is not in the recall. My car has less than 50,000 miles on it and I should not be having this issue. I think my car should be recalled and this issue should be fixed by Audi. The cost to repair this issue is around $3000.
- Service brakes
An Electrical Malfunction has caused several safety issues causing the car engine to idle and have "drive system malfunction" The warning system being displays on the dashboard has show not only cooling issues but issues relating to the brakes and overall engine making the car unsafe to drive. The Audi Pre-sense system engages the brakes while driving a varies fast speeds usually while on the highway.
- Engine
Ecu Malfunction leading to Cooling system malfunction The car after idling more than 30 min with the A/C off has a "drive system malfunction". The warning displays on the dash and the engine runs violently rough until the car shuts itself off. The Audi has done this several times, though not while driving. This problem creates a lot of heat in the engine bay and has led to a problem in my cooling system pipes, causing multiple points of piping to burst. The coolant expansion tank also warped and leaks, as well as the upper radiator hose. The problem with safety is the car will spray coolant onto the wheel well making the brakes less effective. This problem, which seemed to arise from the…
- Electrical systemFire
Jul 9 2024. Plug-in hybrid battery fire. Car plugged in at 11:10am with an empty battery. At 1:45pm we noticed white smoke emitting from the battery, (rear left near charge port). Immediately unplugged. Fire Department on scene, car pushed to street. Disconnected battery, observed heat and some black residue in the battery compartment, FD deemed it no longer an immediate threat, so they departed. At 3:02pm the battery ignited and quickly developed into fully involved car fire. FD returned at 3:08pm and extinguished the fire by 3:09. Filed an insurance claim. Total loss. AudiUSA has not answered phone calls, emails, messages. They assigned a rep to the incident but he has never made any…
- Service brakes
Brake Booster Brake Servà Unit faulty Making noise, took t mechanic and I was told there is a technical service bulletin on this. I called Audi of Danbury and I was told there is no recall. I was told by my mechanic it can cause car t run bad and die.
- Power train
My Transmission failed to go in forward and was racing in drive. I put it reverse and that worked but put back into drive it races then makes a bang and instantly goes into drive. I had car towed to Audi of Allentown. They initially went over vehicle couldn't find issue then it did it to them. They said it had a code for solenoid. They changed valve body and it had codes so they were in contact with Audi Hotline they had them change Mechatronic unit also and the issue was solved, They sent me video, I picked up car and gave them loaner back, I used car local after a few times then it did it again. Had car towed to Audi of Allentown again, they couldn't find issue and sent me video of car. I…
- Electrical system
Complete failure of the car to start or turn on. This occurred once in 2021 and a second time in 2023. Taken to dealership. Diagnosed with a computer problem. Fixed by dealership.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.