*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Air bags
Airbag/SRS malfunction warning illuminated. Dealer found liquid and condensation on the airbag control module. Diagnostic codes show short-circuits in the left and right head airbag circuits plus an internal fault in the control module. BMW denied warranty coverage as 'outside influence' without providing technical evidence. Concern: airbags may not deploy in a crash.
Sep 18, 2026Exterior lighting
Subject: Safety Complaint â 2025 BMW X7 LED Headlights Provide Insufficient Road Illumination Vehicle: 2025 BMW X7 Category: Exterior Lighting â Headlights Issue: Severely inadequate nighttime visibility Complaint: I am reporting a serious safety concern with the LED headlights on the 2025 BMW X7. The headlights provide poor road illumination, especially at night and on unlit roads. The beam pattern is too low, too narrow, and fails to illuminate critical portions of the roadway. This creates dangerous dark zones directly ahead of the vehicle and significantly reduces reaction time. Compared to prior BMW lighting systems (including BMWâs laser lights and earlier LED projectors), the…
Aug 8, 2026Unknown or other
Our vehicle's check engine light came on, and we took it to the dealership as it is still under factory warranty. The dealership determined upper radiator blind slat was broken and detached due to an impact. I completely disagree as there is no signs of impact, and there are only signs that this is a poorly designed part. About two weeks after this first event, I was looking for a way to fix this myself as the dealership was wanting close to $2,500 for repairs. While inspecting, I noticed that there was another broken one already. These parts are just poorly made and will not withstand the use required under BMW's design. It is a small thin piece of plastic that will wear and break over…
Jul 1, 2026Engine
Subject: Formal Complaint â Safety Issue, Repeated Repair Failure, and Dealer Negligence (BMW X7) To Whom It May Concern, I am filing a formal complaint regarding a serious and ongoing safety issue involving my BMW X7 (VIN: [XXX] ), as well as repeated failure by an authorized BMW dealership (Fields BMW Winter Park, Florida) to properly diagnose and repair the vehicle. Since purchase, the vehicle has exhibited a persistent defect involving both rear tires losing air on a daily basis. This condition requires constant manual refilling and repeatedly triggers warning alerts on the vehicle dashboard. Despite bringing the vehicle to the dealership no fewer than five times for the exact same…
Jan 1, 2025Unknown or other
I was driving my 2025 X7 and the sunroof unexpectedly and spontaneously exploded above my head. I had left my house about 2 minutes prior, driving 40 mph on street near my home. I was in the middle lane of a 6-lane wide street, no car ahead of me and no cars to the side or behind me. Nothing hit my car at all. The glass from the sunroof shattered leaving a large hole, and glass was caught in the sun shade as I had it closed. Had the sun shade been open, I wouldâve had glass explode in my face while driving, putting my life in danger. I also have 3 children in car seats who thankfully were not present during the incident. BMW will not acknowledge that this is a defect in the manufacturing…
Apr 1, 2026Forward collision avoidance › Adaptive cruise controlCrash
While driving under normal conditions, the Lane Keep Assist system on my 2025 BMW Alpina XB7 unexpectedly and violently jerked the steering wheel without driver input. The sudden steering intervention caused the vehicle to abruptly change direction and strike a curb, resulting in a loss-of-control event. This occurred without warning and could have resulted in a serious crash involving other vehicles, pedestrians, or roadside obstacles. Additionally, the adaptive cruise control system has repeatedly applied sudden and aggressive braking without an apparent reason or obstacle present. These abrupt braking events create a significant risk of a rear-end collision, as following vehicles are not…
Dec 15, 2025Service brakes
To:BMW of North America, LLC Customer Relations & Services P.O. Box 1227 Westwood, NJ 07675 Subject: Request for Compensation Due to Prolonged Safety Recall â 2025 BMW X7 (VIN: [XXX] ) Dear BMW Customer Relations, I am writing to formally raise my concern regarding my 2025 BMW X7, which has been subject to an open safety recall since August 2024. It has now been over 13 months without a remedy from BMW. This vehicle was leased through BMW Financial Services with the intent of being used as part of my business operations. Due to the unresolved recall and the associated safety responsibility issues, the vehicle has been restricted from use and rendered inoperable for its intended purpose.…
Aug 6, 2024Electronic stability control (esc)
The contact's wife owns a 2025 BMW X7. The owner received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact had called several dealers to check for parts availability and was informed that parts were not yet available and that the manufacturer would mail another letter when parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The owner had not experienced a failure.
Feb 12, 2024
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.