*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
I am filing an urgent consumer safety complaint against Bert Ogden Cadillac in [XXX] for a severe federal safety recall violation. My 2020 Cadillac CT5 is experiencing catastrophic transmission failure, including severe slipping and violent pulling during acceleration. This creates an immediate risk of sudden highway drive-wheel lock-up as warned under active GM Recall N242480630.On XXX, I brought the vehicle to Bert Ogden Cadillac and explicitly raised the transmission recall. The service agent, Patty, dismissed the recall, illegally charged me a $252.71 diagnostic fee for an active safety campaign, and turned me away with an out-of-pocket repair estimate of $12,138.80, which I could not…
Aug 19, 2026Latches/locks/linkages
The contact owns a 2020 Cadillac CT5. The contact stated that while the vehicle was parked and using the key fob to open the door, the door on the driverâs side failed to open. The failure was a recurring failure. The dealer was contacted and diagnosed the vehicle with an exterior door handle failure on the driverâs side. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.
Jul 4, 2026 · 46,000 milesStructure › Body
Electronic door hand on the drivers side completely stopped working, with little warning. This includes the proximity unlock feature and unlocking the car with the fob. If this were to have happened to all four doors at once, it would have been impossible to enter the car without breaking the glass. This is not safe.
Jul 25, 2026Unknown or other
There is some type of mechanical or electrical malfunction with the door locking system. I can not unlock or enter the car using the fan or by any mechanism from outside the car. This has left my fiance & infant trapped in the car. My fiance has to reach over and manually open the driver side door from inside the vehicle. However, I can no longer drive with only my infant in the car for fear she will be trapped inside.
Jul 1, 2026Power train
Lockhart Cadillac Service Department committed warranty fraud by charging me on multiple occasions for repairs that should have been covered under GM/Cadillac 2025 Transmission Recall & Special Extended Warranties. The transmission has continued to deteriorate. I took the vehicle in on July 1, 2026 for recall service and was told it needed a valve body replacement. However, they are demanding again that I pay for it and refusing to submit it as a recall repair. They have had my vehicle 15 days and refuse to provide written documentation of actual diagnosis, TAC has not been submitted, they have not provided GM/Cadillac or myself with any written documentation as to why it wouldnât be…
Jul 1, 2026Unknown or other
The left passenger door will not open manually nor with key fob. It has caused me to not allow back seat passengers including grand children for fear if necessary to get out in an emergency and I am left to wonder if the driver door will go into lock position during a collision and that would be life threatening. I tried holding the lock and unlock at the same time for 3sec and that didnât work. The dealership said it would cost around $800 or more to take the door off and try to find the problem and I would probably have to get a new door and try to match the paint. I really need help with this issue because I have less than 20,000 miles on my car. I have seen online that thereâre many…
Aug 4, 2025Power train
While driving my 2020 Cadillac CT5 at highway speeds, the vehicle suffered a sudden and dangerous total loss of motive power. The transmission completely failed without warning, creating an immediate, severe safety hazard as I was forced to navigate across multiple active lanes of high-speed highway traffic without acceleration.The vehicle was towed to an authorized Cadillac dealership. The technician's diagnostic inspection confirmed that the internal transmission pump drive gear completely shattered, sending catastrophic metal debris throughout the entire transmission system. The dealership has recommended a total transmission system replacement.This internal pump gear failure is a…
May 17, 2026Unknown or other
The rear passenger driver side outside door handle stopped working about 3 days ago. I have three small grandchildren and if there is an accident or any other emergency I cannot open the back door to get them or anyone out of the vehicle to safety, which can lead to bodily harm or worse. I have already had the driver outside door handle replaced on March 18 2025 for the same problem. There should be a recall on the door handles to prevent the chance of bodily harm upon anyone. Also, to prevent this from happening again, the door handles could possibly be replaced with regular door handles. Thank you
May 9, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
