*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Service brakes
Component Affected: SERVICE BRAKES Description of Safety Defect & Incidents: Experienced a recurring, systemic mechanical failure within its camshaft-driven brake vacuum assist system, creating an imminent crash hazard on public roadways. On two separate occasions while traveling at operational roadway speeds trying to slow down for an interchange, the vehicle suffered a sudden, catastrophic loss of power brake assistance. The brake pedal instantly became completely rigid, hard pedal, requiring maximum physical exertion to slow the vehicle and drastically extending the emergency stopping distance.Repair History & Manufacturer Involvement: The primary brake vacuum pump was initially replaced…
Jun 1, 2026Power train
The contact owns a 2015 Cadillac CTS. The contact stated that while driving, the air bag warning light and the check engine warning light illuminated, and the message "Service Vehicle Soon" was displayed. Additionally, the rear end of the vehicle made an abnormal roaring sound. The vehicle was taken to the dealer, where a multi-point inspection was performed. The dealer replaced the purge valve due to a leak, an oil change was performed, and the check engine warning light was reset. The vehicle was taken back to the dealer to be diagnose regarding the roaring sound coming from the rear of the vehicle. The dealer determined that the rear differential was leaking due to a pinion bearing…
Nov 13, 2025 · 143,145 milesSteering
Dash board message power steering service message hard to steer traction assist light is on.
Jul 15, 2026Service brakes
The contact owns a 2015 Cadillac CTS. The contact stated that while driving at undisclosed speeds, there was a loud grinding and squeaking sounds coming from the vehicle. Additionally, there was a high-pitched sound coming from the vehicle. The contact also stated that the water pump was inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who determined that the brake pads and rotors needed to be replaced, and the rear differential was leaking. The vehicle was repaired, but the failure recurred. The water pump was replaced under the warranty. The contact stated that the brake pads and rotors needed to be replaced every two months. The local…
Jun 1, 2023 · 72,000 milesPower train › Driveline › Differential unit
The contact owns a 2015 Cadillac CTS. The contact stated while driving 65 MPH, the vehicle shuddered and made an abnormally loud sound. The contact exited the highway and drove to the nearest mechanic shop at a gas station. The mechanic diagnosed the vehicle and determined that the rear differential was fractured and needed to be replaced. The vehicle was being repaired. The contact related the failure to NHTSA Campaign Number: 20V038000 (Power Train); however, the VIN was not included in the recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 98,000.
Jul 14, 2025 · 98,000 milesSteering
The contact owns a 2015 Cadillac CTS. The contact stated that occasionally while driving at various slow speeds, the message "Driver Assist Unavailable" and the steering wheel was abnormally firm, requiring excess effort to drive the vehicle until the power steering functionality returned. There was no warning light illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed; however, the contact was advised that there was no failure found with the vehicle, and the failure was not duplicated. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V175000 (STEERING); as a possible cause for the failure. The manufacturer was not notified of the…
Dec 31, 2024 · 92,000 milesEquipment › Electrical › Infotainment › Video (touch)screen/monitor/unit
The car was taken to Hutchinson dealership in Macon Georgia, to have the oil changed and when I went to pick up the car the Cue Screen was cracked. I asked being the car was in their possession they should be liable for the repairs. They told me that there was nothing they can do because there was no Warranty. I asked why would the car need a Warranty in there possession. It's been two year and i can't pay to have it repaired. I'm [XXX] and can't afford to have it repaired. Very sad.....
Nov 16, 2021Power train › Driveline › Differential unit
The contact owns a 2015 Cadillac CTS. The contact stated that there was an abnormal loud clunking sound coming from the rear end of the vehicle while the vehicle was shifting into gears. The vehicle was taken to AMCO Transmissions & Total Car Care, where it was diagnosed that the rear differential had failed and needed to be replaced. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 20V038000(Power Train); however, the failure persisted. The vehicle was not repaired. The local dealer and the manufacturer were notified of the failure. The failure mileage was 125,000.
Aug 4, 2024 · 125,000 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
