*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
The contact owns a 2023 Cadillac XT5. The contact stated that upon shifting into reverse(R), the vehicle intermittently failed to respond. The contact stated that the failure had progressively worsened, and the vehicle responded after an extended period. The vehicle was taken to the dealer; however, the failure was not duplicated. The failure mileage was approximately 13,000.
Oct 5, 2025 · 13,000 milesPower train
I am reporting an imminent, life-threatening safety defect regarding a Cadillac XT5, purchased 1/10/26 and repurchased by the dealership on 5/16/2026. While driving, this vehicle experiences an unpredictable and intermittent defect causing the transmission to unexpectedly shift into PARK while the vehicle is in motion.The vehicle was taken to the franchised Cadillac dealer it was purchased fr three times for repair assessments. The service appointents lasted between 1 week- 4 weeks. In total, the car was in my possssion 5 days since the first service appointment due to the ongoing, dangerous drivetrain defect. On the 2nd attempt, parts of the transmission were replaced and the dealer…
May 16, 2026Service brakes, hydraulic
The contact owns a 2023 Cadillac XT5. The contact stated that the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to a dealer where a diagnostic was performed. The dealer received various diagnostic codes all related to the brake master cylinder. The contact was given a loaner vehicle and the dealer replaced both the brake master cylinder and the vehicle's battery. Despite the dealers repair, the contact refused to take possession of the vehicle due to the prior brake failure as she felt unsafe driving the vehicle. The manufacturer had yet to be notified of the failure. The vehicle was repaired. The failure mileage was 33,770.
Feb 2, 2026 · 33,770 milesEngine
When driving the whole car shakes and the engine makes a loud sound. It doesn't matter if I am going 10 mph or 75 mph the same shaking happens. The engine smells like burnt rubber. Driving feels like jerking not a smooth ride. I have already had the engine oil leak repaired. My car has been in the shop 3x in 2 months for this same problem. The dealership did a transmission systems update which did not help. When driving downhills the RMPS shoot up and get stuck between 3,000-4,000. The dealership could not find any documentation that downhill assist is a feature on this car. The dealership was not able to replicate these issues. I own a 2023 Cadillac XT5 with 30,859 miles on it.
Apr 9, 2026Power train
The car has a shudder/vibrate and what feels like jerking at certain speeds. I have a 2023 XT5 Premium Luxury 3.6 However, I have taken multiple times to Big O tires had tires replaced, brakes, Lower control arms, I still had a vibration issue. Took back to Big O due to Tire balance issue but came back tires and balance and alignment were fine. I was told that Big O, hooked the car up to a TPS machine and stated my torque convertor needs replaced. My car only has 51,500 miles. They stated that the shudder is between gears 3 & 4. I understand my car powertrain and drive train are under the 70,000 mile warranty. But I keep hearing this is major issue with the 2023 XT5. Making me think I have…
Nov 10, 2025Unknown or other
I purchased the 2023 Cadillac, with 19800 miles a week ago. The back up camera grid lines are so faint that most of the time they aren't visible. There is no contrast adjustment to make them visible. This condition is definitely a safety issue for me. As a [XXX] I depend on those grid lines to safely back into parking spots or my garage. My dealership tells me there is no resolution for this problem. Can you Help me? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 4, 2025Power train
Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!
Nov 23, 2024Engine
Engine & Transmission. Do not know if my safety is at risk. Yes, the problem has been duplicated and confirmed by My Cadillac dealer. Vehicle vibrates when engine switches from 6 cylinders to 4 cylinders. The vehicle has been inspected by the dealer. ODI # 11610835
Sep 11, 2024
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
