*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Structure › Body
TOOK VAN IN FOR INSPECTION AND WAS INFORMED THAT THE ENTIRE FRAME HAD RUST ISSUES. WAS TOLD THE FRONT FRAME WAS SO BAD I SHOULD JUST PARK IT AS THAT ANYTHING FROM THE RADIATOR TO THE ENGINE COULD JUST FALL OUT WITH ONE GOOD JOLT. DID A LITTLE RESEARCH AND FOUND THIS IS A COMMON PROBLEM WITH THESE VEHICLES AS WITH THE TOYOTA TRUCKS. THE BODY SHOP I TOOK IT TO SAID HE HAD 13 OF THEM THIS YEAR ALONE. I CRAWLED UNDER THERE AND THERE ARE LARGE AREAS OF FRAME THAT HAS JUST DISAPPEARED. EITHER POOR QUALITY STEEL OR IMPROPER RUST PREVENTION AT MANUFACTURE POINT COULD CAUSE THIS MUCH DAMAGE. COMPANY SHOULD BE MADE TO STEP UP AND REPLACE THE FRAMES. *TR
Feb 3, 2015 · 165,000 milesStructure
ON 8/8/14, A LOUD BANGING SOUND OCCURRED WHEN GOING OVER BUMPS AND RAILROAD TRACKS WHILE DRIVING TO WORK. AT THAT TIME, STOPPED DRIVING VAN UNTIL WERE ABLE TO TAKE IT TO BETTENHAUSEN CHRYSLER JEEP IN TINLEY PARK, IL. ON 8/14/14. ON THE SAME DATE, WE WERE INFORMED THE VEHICLE WAS UNSAFE TO DRIVE. THE AREA AROUND THE SWAY BAR IS COMPLETELY RUSTED AWAY. THE OTHER AREAS OF THE FRAME SHOW RUST AND CORROSION WHICH WILL EVENTUALLY CAUSE THE STEERING MECHANISM TO FAIL MAKING THE VEHICLE VERY UNSAFE TO DRIVE. THE PROPER PROCEDURES WERE FOLLOWED TO DETERMINE IF CHRYSLER WOULD WARRANTY THE REPAIR OF THIS VEHICLE SINCE THEY HAVE EXPERIENCED THIS SAME PROBLEM WITH SOME OF THEIR OTHER VEHICLES. VAN WAS…
Aug 8, 2014 · 110,000 milesSteering
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500 VAN. THE CONTACT STATED WHILE DRIVING 2 MPH THE STEERING MOUNT BROKE FROM THE FRAME CAUSING A FAULTY WHEEL ALIGNMENT. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE CONTACT INSPECTED THE FRAME AND NOTICE EXCESSIVE RUST ON THE FRAME. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FRAME AND THE MANUFACTURER STATED THERE WERE NO RELATED RECALLS. THE CONTACT STATED IF HE WAS DRIVING ON THE HIGHWAY AT HIGH SPEEDS A CRASH COULD HAVE OCCURRED. THE FAILURE MILEAGE WAS 140,000.
Jun 2, 2011 · 140,000 milesStructure › Frame and members
TOTAL LOSS OF STEERING DUE TO SEVERE FRAME ROT, WHICH LED TO THE DETACHMENT OF THE STEERING MOUNTS ON THE PASSENGER SIDE. LUCKILY IT HAPPENED AT A SLOW SPEED, AT THAT POINT HAD TO BE TOWED. HAD JUST EXITED HIGHWAY AT SPEEDS OF 65 MPH. I INFORMED DODGE OF THIS PROBLEM APPROXIMATELY 6 MONTHS AGO, BASICALLY THEY DON'T CARE. VEHICLE IS ONLY 8 YEARS OLD. IF IT IS HAPPENING TO MY VAN IT IS HAPPENING TO ALL VANS. ACTION NEEDS TO BE TAKEN QUICKLY IN ORDER TO SAVE LIVES. *TR
Apr 15, 2011 · 140,000 milesElectrical system
ALL POWER STOPS TO VEHICLE, SHUTTING ENTIRE ENGINE, POWER BRAKES, STEERING OFF. IT OCCURS DAILY, WHIL EDRIVING ON ROADS/FREEWAYS, CREATING A SERIOUSLY HAZARDOUS SITUATION. DEALER PREVIOUSLY REPLACED THE POWER CONTROL MODULE. PROBLEM RECENTLY STARTED AGAIN. DEALER WANTS TO REPLACE THE PCM AGAIN AT HUGE COST, BUT CANNOT REPLICATE PROBLEM AND INST SURE THE PCM IS THE PROBLEM. MIGHT BE FAULTY WIRING, BUT DEALER CANNOT TELL. *TR
May 7, 2010 · 88,000 milesSteering
TL*THE CONTACT OWNS A 2002 DODGE RAM VAN 3500. WHILE THE VEHICLE WAS PARKED THE STEERING WIRES BROKE IN HALF AND THE STEERING BOX SNAPPED OFF. HE ATTEMPTED TO FILE A CLAIM WITH THE MANUFACTURER AND WAS DENIED; HOWEVER, A SUPERVISOR ADVISED HIM TO HAVE THE STEERING BOX DIAGNOSED BY THE DEALER. HE HAS NOT TAKEN THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 56,000.
Oct 20, 2009 · 56,000 milesElectrical systemFire
THIS VEHICLE BELONGS TO VERIZON COMMUNICATIONS. THE VAN HAD AN UNDER HOOD FIRE THAT ORIGINATED IN THE ABS MODULE AREA. THE DRIVER NOTICED SMOKE COMING FROM UNDER THE HOOD OF THE VAN WHILE IT WAS PARKED AT A JOBSITE WHERE HE WAS WORKING. HE CALLED 911 AND EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER. HE DISCONNECTED THE BATTERY CABLES. DAIMLERCHRYSLER ISSUED SAFETY RECALL D20 IN 2004 TO ADDRESS THIS PROBLEM BUT THE RECALL REPAIR HAS NOT CORRECTED THE PROBLEM. VERIZON HAS HAD 29 INCIDENTS THAT OCCURRED AFTER THE RECALL WAS PERFORMED. THIS IS AN UNSAFE CONDITION THAT WARRANTS FURTHER INVESTIGATION AND ACTION. *TR
Mar 28, 2005 · 56,059 milesSeats › Front assembly › Power adjust1 injury
TL* THE CONTACT OWNS A 2002 DODGE 1500 RAM VAN. DURING A ROUTINE TUNE UP ON THE VEHICLE THE CONTACT WAS LYING ON FLOOR WITH HIS BACK FACING THE DRIVER'S SEAT WHEN THE POWER SEAT BUTTON WAS ACCIDENTALLY ENGAGED. THE CONTACT WAS PINED BETWEEN THE SEAT AND THE PEDAL WELL. THE CONTACT WAS UNABLE TO REACH THE SWITCH TO PULL THE SEAT BACK. SOMEONE WAS UNSUCCESSFUL AT ATTEMPTING TO ASSIST HIM DUE TO THE SEAT BEING PUSHED FORWARD. THE FIRE DEPARTMENT'S ONLY OPTION WAS TO USE THE JAWS OF LIFE TO CUT THE DRIVER SEAT OUT OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT SEAT LOCATION OF THE SWITCH WAS THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WERE 15,385. *AK THE CONSUMER HAS PROVIDED…
Mar 10, 2007 · 15,385 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
