The 2017 Ford C-Max has 1 safety recall and 15 owner complaints on file with NHTSA. The most-reported problem area is unknown or other (4 complaints).
Recalls1safety recalls
Complaints15filed by owners
Crashes · fires1 · 2reported in complaints
Injuries · deaths0 · 0reported in complaints
2017 Ford C-Max in an NHTSA crash test
Safety recalls
Power train › Shift linkage/cable/rod
NHTSA recall 22V413000 · Jun 10, 2022 · 2,925,968 vehicles
Problem: Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Fix: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Components: Power train › Shift linkage/cable/rod; Power train › Automatic transmission › Gear position indication (prndl)
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
NHTSA side barrier crash testNHTSA side pole crash test
2017 Ford CMAX Hybrid 5 HB FWD
Overall
★★★★★
Frontal crash
★★★★★
Side crash
★★★★★
Rollover
★★★★★
Rollover risk
14.3%
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
C-MAX Hybrid FWD Hybrid
40mpg combined
City / highway
42 / 38 mpg
Fuel
Regular Gasoline
2 L · 4 cyl · Automatic (variable gear ratios) · Front-Wheel Drive · about $1,700/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Unknown or other
4
1
2
0
—
Steering
3
0
0
0
43,896 mi
Vehicle speed control
3
0
0
0
—
Power train
3
0
0
0
—
Wheels Lugs/nuts/bolts/studs
2
0
0
0
—
Fuel system, gasoline
1
0
0
0
—
Visibility/wiper
1
0
0
0
—
Electrical system
1
0
0
0
—
Engine
1
0
0
0
—
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Jan 16, 2026 · fireUnknown or other On 1/16/2026, while operating my 2017 Ford C-Max Hybrid in the Bay Area, the vehicle displayed a low tire pressure warning. Shortly thereafter, the vehicle experienced a rapid mechanical or electrical failure that required me to safely pull over and exit the vehicle. Upon exiting, I observed smoke followed by open flames originating from the vehicle. Emergency services were contacted immediately, and the fire department responded and extinguished the fire. The vehicle sustained catastrophic damage and was declared a total loss. The vehicle was towed to a storage facility following the incident. No injuries were sustained. The vehicle had not undergone any recent mechanical repairs or…
Jul 20, 2025 · 43,896 milesSteering The contact owns a 2017 Ford C-Max Hybrid. The contact stated that while driving at an undisclosed speed, the steering wheel detached from the steering column. The contact stated that the steering wheel had loosened. The vehicle was taken to the dealer, where it was diagnosed with a detached steering wheel bolt. The contact was informed that the steering wheel bolt needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 43,896.
Jul 26, 2022 · 70,000 milesPower train The contact owns a 2017 Ford C-MAX Hybrid. The contact stated that the vehicle failed to shift as intended and made an abnormal humming sound while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure recurred. The contact stated while while driving at various speeds, and while coming to a complete stop, the vehicle made an abnormal humming sound. The vehicle was taken back to the dealer, where it was diagnosed that the transmission needed to be replaced; however, the vehicle was out of warranty. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact…
Jun 3, 2024Unknown or other Swollen lugnuts
Apr 25, 2024Engine Car accelerated by itself in Drive. I'd to either apply brake or put the car in Neutral to stop it. When shifted back to D, it auto accelerated. After I got home, shut it off and after 10 min. it started working normally.
Dec 1, 2021Visibility/wiper Rear back-up camera does not display on dashboard console screen when air temperature is cold, i.e. below about 45º, and will only turn back on when the car has sufficiently warmed up after driving some distance. This has been happening for at least two years. When the camera is not working, there is a blind spot directly behind the car. The rear of the car proximity warning signal still works, but the screen remains black. I brought this problem to the attention of the dealership service manager, who told me he could not find anything obviously wrong.
Jan 21, 2024 · 50,500 milesSteering The contact owns a 2017 Ford C-MAX Hybrid. The contact stated while starting the vehicle in cold temperatures, the steering wheel was locked. The contact stated that the steering wheel operated as needed after the vehicle had warmed up. Additionally, the contact stated while driving 30 MPH, the vehicle lost power steering functionality. The message "Power Steering Assist Fault" was displayed. The contact stated that he used his physical strength to steer the steering wheel, and he drove to his nearby residence. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering rack needed to be replaced. The…
Oct 11, 2022 · 55,000 milesFuel system, gasoline The contact owns a 2017 Ford C-Max Energi. The contact stated while driving 3 MPH, the vehicle started to stall and failed to accelerate while depressing the accelerator pedal. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and was informed that gasoline was leaking onto the wires and spark plugs. The contact was informed that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
