*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
While riding my Honda CTX 700 DCT, I lost all engine power, on two occasions. The second was after the Honda Certified Dealer said they repaired it. The first incident was while city riding at 25MPH, and the second was during dense highway traffic at 60MPH. I was barely able to safely pull to the side of the road on momentum alone. If the cars around me were any less attentive, I could have been struck, causing injury or death. I have received conflicting information from both the dealer, and Honda Corporate. They claim that the fault was a computer issue caused by too much oil, or a loose cable. But they had addressed those issues the first time, and it did the same exact thing again. The…
May 23, 2022Service brakes
TL* THE CONTACT OWNS A 2014 HONDA CTX700. WHILE DRIVING APPROXIMATELY 15 MPH, THE BRAKING ABILITY SEIZED. THE CONTACT TRAVELED ACROSS THREE LANES OF TRAFFIC UNTIL THE MOTORCYCLE STOPPED. THE MOTORCYCLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 1,202.......UPDATED 04/01/16 *BF THE CONSUMER STATED THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MOTORCYCLE WAS TRADED IN AND RESOLD. UPDATED 10/30/2017*JS
Mar 2, 2016 · 1,202 milesSteering
AFTER I RODE THE BIKE FOR A WHILE, IT BECAME OBVIOUS BECAUSE OF HANDLEBAR MISALIGNMENT THAT SOMETHING WASN'T RIGHT. THE HANDLE BARS ARE TILTED TO THE RIGHT QUITE A BIT. MY INVESTIGATION DETERMINED THAT IT IS A PROBLEM OF REAR AXLE ALIGNMENT. THE REAR TIRE MUST BE ADJUSTED TO A MISMATCH OF HASH-MARKS ON EACH SIDE IN ORDER TO ACHIEVE A STRAIGHT RIDING TRACK. I ALSO EXPERIENCED SHAKING IN THE BIKE AT SPEEDS GREATER THAN 45 MPH. TAKING THE BIKE TO TWO DIFFERENT DEALERS AND CONTACTING HONDA CUSTOMER SERVICE HAS NOT PROVIDED ANY FIXES OR ACCEPTABLE RESPONSES. I DO NOT FEEL THAT I SHOULD BE FORCED TO RIDE A CROOKED BRAND NEW MOTORCYCLE, BUT ON THE OTHER HAND I AM NOT CERTAIN THAT THE SHIFT IN REAR…
Sep 1, 2014Steering
AFTER I RODE THE BIKE FOR A WHILE, IT BECAME OBVIOUS BECAUSE OF HANDLEBAR MISALIGNMENT THAT SOMETHING WASN'T RIGHT. THE HANDLE BARS ARE TILTED TO THE RIGHT QUITE A BIT. MY INVESTIGATION DETERMINED THAT IT IS A PROBLEM OF REAR AXLE ALIGNMENT. THE REAR TIRE MUST BE ADJUSTED TO A MISMATCH OF HASH-MARKS ON EACH SIDE IN ORDER TO ACHIEVE A STRAIGHT RIDING TRACK. I ALSO EXPERIENCED SHAKING IN THE BIKE AT SPEEDS GREATER THAN 45 MPH. TAKING THE BIKE TO TWO DIFFERENT DEALERS AND CONTACTING HONDA CUSTOMER SERVICE HAS NOT PROVIDED ANY FIXES OR ACCEPTABLE RESPONSES. I DO NOT FEEL THAT I SHOULD BE FORCED TO RIDE A CROOKED BRAND NEW MOTORCYCLE, BUT ON THE OTHER HAND YOU ARE NOT CERTAIN THAT THE SHIFT IN…
Sep 1, 2014Steering
AS DELIVERED AND WITH THE REAR AXLE ALIGNED EQUALLY ON THE HASH MARKS ON EACH SIDE OF THE SWINGARM, THE REAR TIRE DOES NOT TRACK IN THE SAME PATH AS THE FRONT TIRE. SIMILARLY, THE REAR SPROCKET IS MISALIGNED WITH THE CHAIN. IN ORDER TO CORRECT THIS, THE REAR AXLE MUST BE MISALIGNED ACCORDING TO THE HASH MARKS. DOING SO CORRECTS THE ALIGNMENT OF THE FRONT AND REAR TIRES AND ALSO ALIGNS THE REAR SPROCKET WITH THE CHAIN. HOWEVER, THE AMOUNT OF AXLE SHIFT REQUIRED IS ENOUGH THAT I AM CONCERNED THE AXLE MAY NOT HOLD SECURELY HOLD THIS POSITION, MEANING IT COULD SLIP WHILE UNDER WAY. COCKING THE AXLE THIS MUCH IS PUTTING A BENDING STRESS ON THE AXLE BOLT AND I DO NOT KNOW IF THAT IS A CONCERN OF…
Jun 17, 2014 · 2 milesPower train
MOTORCYCLE ABRUPTLY STOPPED RUNNING ON HIGHWAY IN MIDDLE OF TRAFFIC. WOULD NOT RESTART. FOUR DAYS LATER IT STARTED AND DEALER DID NOT KNOW WHY IT STALLED. VERY DANGEROUS SITUATION. *TR
Jan 30, 2015 · 7,000 milesElectrical system
LCD SPEEDOMETER HOUSING SHOWS SIGN OF AN OVER HEATING ISSUE. DEALER SAYS IT'S FROM THE SUN, THE PLASTIC HOUSING AND LENS IS BADLY DAMAGED. THIS COULD CAUSE WATER TO LEAK INTO THE UNIT AND SHORT CIRCUIT, INSIDE THE UNIT. THIS COULD CAUSE THE VEHICLE TO STOP, ABRUPTLY AND CAUSE AN ACCIDENT. I WAS TOLD THE UNIT WOULD BE REPLACED, BUT ONLY THIS ONE TIME, UNDER WARRANTY. THE TYPE OF PLASTIC SHOULD BE CHANGED TOO WITH STAND THE HEAT OF THE SUN BEFORE SOMEONE IS HURT OR KILLED. *JS
Feb 23, 2015 · 7,405 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.