*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
PTU issue- located a recall for 2019-2023 Jeep Cherokee Power Transfer Unit recall; my VIN wasn't one the ones listed. took vehicle to the local jeep dealership and the advised that PTU internal damage needs to be fixed.
Oct 15, 2026Unknown or other
SVC 4WD light came on the dashboard. Took to the dealership, they said it was a PTU issue and it needed to be replaced. $3800 and 45 days to fix. NHTSA notes recalls for my year make and model for my 2021 Jeep Cherokee Latitude Lux but does not show a recall for my specific VIN#. Jeep says nothing they can do since the NHTSA does not show a recall for my specific VIN#. Vehicle was taken to Jeep Chrysler AutoNation in Golden Colorado. Apparently having a faulty PTU can be a MAJOR safety issue. Please advise.
Oct 12, 2026Power train
My 2021 Jeep Cherokee suffered a complete failure of its 1-speed PTU and ESM module, causing a loss of 4WD capabilities. This is the exact same failure mechanism and safety risk outlined in recall 40D, but 1 speed units are being excluded from coverage. My vehicle is at dealership awaiting for this PTU. Service 4WD light on dashboard. Not safe to drive.
Oct 5, 2026Power train
Jeep Cherokee suffered the exact PTU failure detailed in NHTSA Campaign 26V290, and it has been sitting at a dealership since August 17 because the manufacturer has failed to provide a remedy. Dealership confirmed the issue is a PTU failure. Has been almost 2 months since the PTU failed and there is no fix in sight. Have spoken to FCA US LLC Assistance Center multiple times and all they can say is I have to continue to wait. Have been told reimbursement is paused until remedy is released and they won't guarantee full reimbursement if I were to pay for the fix myself.
Aug 16, 2026Forward collision avoidance › Warnings
I am reporting a safety concern involving the Forward Collision Warning (FCW) system on my 2021 Jeep Cherokee Altitude FWD with a 2.4L engine. Every time I start the vehicle, the dashboard displays the warning message "FCW Unavailable â Service Required." The warning remains displayed while I am driving, indicating that the Forward Collision Warning system is not functioning properly. This is a safety concern because the vehicle is equipped with Full-Speed Forward Collision Warning Plus, which is designed to help warn the driver of potential frontal collisions. With this system unavailable, I cannot rely on its collision warning and automatic emergency braking functions. The issue occurs…
Sep 14, 2026Power train
The contact owns a 2021 Jeep Cherokee. The contact stated that the transmission was hesitating while attempting to accelerate after the vehicle was started and slowly accelerated to the intended speed. While driving, the transmission was shifted to Sports Mode and manual shift mode to drive the vehicle. The check engine warning light was intermittently illuminated, and the message "4WD Service Required" was displayed. The transmission failed to shift out of 2nd gear and shifted roughly between gears. The vehicle was taken to a certified mechanic, and the contact was notified of NHTSA Campaign Number: 26V290000 (Power Train); and associated the failure with the PTU. The dealer was contacted…
May 7, 2026 · 117,800 milesPower train
The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 10 MPH, the PTU unexpectedly exploded. The contact pushed the vehicle into a parking lot, and the vehicle was then towed to a dealer. The vehicle was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The dealer confirmed that parts were not yet available for reimbursement assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
Oct 8, 2026 · 190,000 milesPower train
The contact owns a 2021 Jeep Cherokee. While driving 70 MPH, there was an abnormal whining and grinding sound coming from the vehicle. The message "4WD Service Unavailable" was displayed. The failure mileage was approximately 113,400.
Oct 6, 2026 · 113,400 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
