*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system
The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact stated that upon starting the vehicle, the "Service Hybrid System" message was displayed and the air conditioning system failed to operate. The vehicle later failed to start and was towed to the dealer, where the contact was informed that the cause of the failure could not be determined. The dealer was able to restart the vehicle; however, the vehicle failed to charge. The dealer informed the contact that a STAR case was filed and was pending manufacturer assistance. The dealer later informed the contact that the vehicle was repaired and that recall repairs for NHTSA Campaign Numbers: 25V766000 (Engine) and 26V328000 (Air Bags)…
Jun 21, 2026 · 28,000 milesElectrical system
The contact owns a 2024 Jeep Grand Cherokee 4XE. The contact had received notification of NHTSA Campaign Number: 25V741000 (Electrical System), and the vehicle was taken to the dealer, where the high voltage battery software update was performed. The contact stated that while driving and coming to a stop, the parking brake unexpectedly engaged on several occasions. The driver was able to disengage the parking brake and continued driving. Additionally, the contact stated that the vehicle had failed to start and to shift out of park(P) after several attempts. A tow truck driver was able to start the vehicle on fuel mode, and the vehicle was towed to the dealer, where it was diagnosed and…
Dec 27, 2025 · 15,000 milesService brakesCrash
The contact rented a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The service brakes were depressed, however the vehicle failed to stop as intended. In addition, the contact stated that when the vehicle stopped, the vehicle jerked forward. In addition, the contact stated that prior to the failure, the vehicle jerked several times when the brake pedal was depressed. The contact was unable to control the vehicle and crashed into a handicapped sign. The vehicle was towed to a local tow yard. The contact sustained anxiety issues which caused elevated blood pressure. The contact received treatment at the nearby…
Mar 7, 2025Engine
While driving on the highway at 65mph, the car suddenly lost power in middle of traffic and stopped. I was barely able to park on side of the road and was facing a severe risk of being crashed into! I was able to restart the vehicle after 7min by holding stop start button for long time
Jan 31, 2025Electrical systemFire
We aren't sure what happened exactly. We drove the car 10 minutes from my house to my work, and it started smoking when she parked. The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. USAA has the car currently. My safety was put at risk because the car spontaneously caught fire and burned itself, and nearly burned the structure. There is no way to replicate the problem, as it's a slab of melted metal and plastic. The insurance company currently has the car. I don't know if the manufacturer has inpsected it. There were no warning lights prior to it catching fire after being parked. There was a recall associated with the…
Jan 23, 2025Electrical system
On January 6, 2025, one week after picking up the new vehicle from the car dealers lot I was driving on the Merritt parkway when suddenly the AEB light came on and then the traction control and engine light. The vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within seconds. Fortunately, there was no car behind me, and I was able to coast into a rest stop. If there were a vehicle behind me, it probably wouldâve crashed into me when my car quickly decelerated. I turned off the car and then restarted it. I was able to drive it 3 more miles and it happened again. I pulled onto the shoulder, turned the car off and…
Jan 6, 2025Engine
On December 8, 2024, I was driving my car and put it in reverse to back into a parking space, when the car jerked to a stop and shut down. The vehicle went into some kind of auxiliary mode and would not shut down all the way or start. I was stuck in the middle of the roadway for approximately 20-25 minutes and nothing would work to get it to start. After that 20-25 minute time period, the engine started, although the check engine light stayed on the rest of that day. the next morning, the check engine light was off.
Dec 8, 2024Electrical system
Car would not start, all warning lights and interior lights flashing and blinking, strong smell from engine, loud clicking from engine, battery tested and only at 7%. Had towed to dealership.
Dec 6, 2024
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
