Model year record

2021 Keystone Crossroads Redwood recalls & problems

The 2021 Keystone Crossroads Redwood has 1 safety recall and 1 owner complaint on file with NHTSA. The most-reported problem area is structure (1 complaint).

Recalls1safety recalls

Complaints1filed by owners

Crashes · fires0 · 0reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

SuspensionJan 20, 2021

Rear › Springs › Leaf spring assembly › U-bolt, leaf spring to axle

Recall 21V015000209 vehicles

Problem: Keystone RV Company (Keystone) is recalling certain 2021 Crossroads Redwood 3401RL, 3901MB, 3901WB, 3911RL, 3951MB, 3951WB, 3981FK, 3991RD, 4001LK, 4150RD recreational trailers, built on D80 Dexter Axles. The U-bolts on these axles may have been improperly torqued, causing the bolts to loosen and the axle to slide.
Risk: If the axle moves, poor vehicle handling may result, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will properly tighten the U-bolts, free of charge. The recall began February 8, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-394.

Components: Suspension › Rear › Springs › Leaf spring assembly › U-bolt, leaf spring to axle; Suspension › Front › Springs › Leaf spring assembly › U-bolt, leaf spring to axle

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

What owners report

Problem area	Complaints	Crashes	Fires	Injuries	Typical mileage*
Structure	1	0	0	0	—
Suspension	1	0	0	0	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Structure
The contact owns a 2021 Keystone Redwood Travel trailer. The contact stated while driving approximately 60-65 MPH, the rear end of the travel trailer was bouncing around. The failure caused the travel trailer's floor to bend, the roof and kitchen area located behind the rear axles separated. The travel trailer was taken to the dealer and diagnosed with structural failure that could not be repaired. The travel trailer remained at the dealer. The manufacturer was made aware of the failure. Consumer stated Tire and Loading Sticker Redwood has merely transposed the Max. Pressure from the tire sidewall. Pressure created severe movement.
Aug 1, 2020

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.