*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Unknown or other
The back camera has fallen out and it appears the clips are broken off that was holding camera inside of car.
Oct 13, 2026Engine
On [XXX] at [XXX], while driving northbound on [XXX] in Montgomery County, MD, just before Exit [XXX] (about 10-15 minutes after leaving home), the engine overheat warning came on. My child was in the vehicle with me. I pulled over to the shoulder briefly. Thinking it might be a temporary error, I resumed driving, but the same overheat warning came back almost immediately, so I pulled into a nearby restaurant parking lot and stopped the vehicle. I checked under the hood and found the coolant reservoir nearly empty. Because the vehicle was not safe to drive, I had it towed that evening to King Kia (Gaithersburg, MD). Next day on Monday morning, the dealer diagnosed that the Exhaust Heat…
Oct 4, 2026Structure › Body
The sub roof exploded while on the freeway and all the glass shattered like rain onto the fabric underneath. We pulled over on the side of the freeway and are waiting for a tow. We didn't see any large objects fall or fly towards the car. It sounded like a huge explosion then left a big whole.
Jul 6, 2026Electrical system
The contact owns a 2023 Kia Sorento. The contact stated that while driving approximately 40 MPH on several occasions, the vehicle stalled after the battery became drained. The vehicle was able to restart each time after waiting for the battery to recharge. The vehicle was taken to two different dealers on three occasions. During the first two visits, the dealer was unable to duplicate the failure. On the third visit, the failure was duplicated, but the dealer was unable to provide a cause for the failure. During a visit to the dealer, the vehicle stalled while a mechanic was driving it, and the vehicle was towed back to the dealer. The manufacturer was not notified of the failure. The…
Oct 20, 2025 · 25,000 milesEngine
While driving hybrid battery depletes and car stops accelerating. With pedal to the floor, it may get to 60 MPH, other times 15 MPH. Car doesn't sound great while this is happening. 3/4 times an error showed up stating "Check Hybrid System-Stop Safely". The 4th time the error didn't appear , but was driving on hilly road where battery charged when it was going down a hill. The problem occurred on back roads and Highways. It is VERY unsafe when you suddenly can't accelerate. The car was towed to a kia dealer twice. 1st time I was told it was "bad gas." $1,500 later, it happened again. The 3rd time I had it again towed to a Kia Dealer. 6 weeks later, I was told they couldn't find anything…
Feb 9, 2026Fuel/propulsion system
While driving on September 15, 2025, the vehicle displayed a loud beeping and the warning message âCheck Hybrid System. Stop Safely.â The vehicle restarted about an hour later, but the combustion engine ran very rough. The Kia dealer inspected it but reported no stored error codes. On September 23, 2025, the vehicle suddenly lost power while driving. It appeared to operate only on electric at low speed, then died completely in the roadway. The vehicle would not power down until the start/stop button was held. It required a tow back to the dealer. Prior to the first incident, a faint electrical smoldering odor was present. The vehicle remains at the Kia dealer for evaluation. This is a…
Sep 23, 2025Visibility/wiper
On passenger side interior between glove box and dashboard, there is a textured, metallic trim plate that during a sunny mid day, casts a reflection on the passenger side window over the top of the where the passenger side rear view mirror is.
Sep 18, 2025Fuel/propulsion system
Vehicle suddenly loses power while driving. Engine does not turn on, vehicle will run on battery until battery is dead, then putting the vehicle in park once stopped. Vehicle will not accelerate normally since the engine does not turn on. Only goes 10-20 mph. Lights on the dash come on, prompting to keep car on to charge the battery. No code is found when the vehicle is scanned. Dealerships can't seem to diagnose the issue. This is a safety concern when driving on busy roads or state highways at higher speeds.
Feb 17, 2025
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.