*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Back over prevention › Automatic system brakingCrash
The contact owns a 2024 Lexus ES 300h. The contact stated that while his wife was in reverse (R) and backing up into a parking space at approximately 2 MPH, she crashed into the rear of another vehicle. The contact stated that his wife did not hear the rear collision proximity alarm, and the vehicle did not automatically brake. The contact stated that the other vehicle was not damaged, but the contact's vehicle had damage to the driver's rear bumper and trunk. The contact stated that his wife was able to drive the vehicle away. The contact had taken the vehicle to a local dealer, who was unable to duplicate the failure and advised that all collision avoidance sensors were operating…
Feb 3, 2026 · 23,000 milesAir bags
Driver side airbag cover is open. Previously reported, dealer states that it was open due to dashcam wiring being placed and cover not being closed completely. Dealer closed the cover completely. Today, the cover is open again.
Jan 22, 2026Seat belts
The contact owns a 2024 Lexus ES 350. The contact stated that while attempting to use the front driver's side seat belt, the seat belt failed to extend as needed, and the contact was unable to use the seat belt. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,100.
Jan 8, 2026 · 10,100 milesAir bags
The contact owns a 2024 Lexus ES300H. The contact stated while the vehicle was parked, the contact noticed that the driver's side air bag cover was detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for inspection on the following day. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,072.
Dec 16, 2024 · 3,072 milesLane departure › Blind spot detection
Vehicle Blind Spot indicator did not come on while car was on side of Vehicle on trip to Atlanta. If car did not honk we surely would have had an accident. I started to monitor when the light came on and noticed in was extremely inconsistent with respect to how for an approaching vehicle was from ours before activating. Sometimes it would come on 3 or more car lengths before reaching our bumper, sometimes after car was 1/3 of the way past our bumper, sometimes not before car was completely in blindspot or later. I filmed this but was only able to show the caring distances, and could not get an example of completely in blindspot with monitor not activated. Dealer and Lexus refuse to fix…
Sep 1, 2024Service brakesCrash
I was able to reproduce the issue. When accelerating from a stop, but not yet passing 7 mph (typically 3-5mph registering on the speedometer), then suddenly braking, the brakes do not immediately engage, but rather engage after several seconds have passed. The system/vehicle is available for inspection upon request. The vehicle did not stop (as the brakes weren't applied) causing a collision. I am able to reproduce the issue in the vehicle. No inspection has yet taken place. No warning lamps or other vehicle messages appeared prior to or following the braking failure and the resulting collision. This undocumented behavior was not noted prior to the failure resulting in a collision. Normal…
Aug 24, 2024Vehicle speed control
The vehicle's speedometer shows an inaccurate reading, up to 7MPH less than the actual speed. This has been verified multiple times, measured against WAZE and a speedometer app. At lower speeds, i.e., less than 30MPH, the divergence between the speedometer and the true speed is 1-3MPH. At medium speeds, between 40-60MPH, the divergence is 5-7MPH. At highway speeds, the speedometer initially shows the same larger divergence but after several minutes starts to converge to within 1-2 MPH of the apps. The convergence disappears shortly after the vehicle slows down. The vehicle was brought into the dealership for repair but they said nothing was wrong. At that time, I was provided a loaner…
May 8, 2024Seats › Front assembly › Head restraint
See attached document for complaint
Oct 27, 2023
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
