NHTSA recall 15V728000 · Nov 3, 2015 · 30,812 vehicles
Problem: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
Risk: A vehicle that unexpectedly brakes increases the risk of a crash.
Fix: Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
NHTSA side barrier crash testNHTSA side pole crash test
2013 Lexus ES350 4 DR FWD
Overall
★★★★★
Frontal crash
★★★★★
Side crash
★★★★★
Rollover
★★★★★
Rollover risk
11.1%
Forward collision warning: Optional · Lane departure warning: Optional
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
ES 350
24mpg combined
City / highway
21 / 31 mpg
Fuel
Regular Gasoline
3.5 L · 6 cyl · Automatic (S6) · Front-Wheel Drive · about $2,800/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Air bags
4
3
0
3
43,725 mi
Visibility Sun/moon roof assembly
4
0
0
0
59,500 mi
Vehicle speed control
3
0
0
0
6,000 mi
Service brakes
3
2
0
1
22,300 mi
Unknown or other
3
0
0
0
15,000 mi
Structure Body
2
2
0
1
—
Steering
2
1
0
0
—
Seats
2
0
0
0
—
Power train
1
0
0
0
—
Tires
1
0
0
0
—
Electrical system
1
0
0
0
—
Wheels Rim
1
0
0
0
—
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Aug 25, 2021 · 135,394 milesVisibility › Sun/moon roof assembly The contact owns a 2013 Lexus ES350. The contact stated that while driving at 45 MPH, the contact heard a loud gunshot like sound and the sunroof shattered into pieces. The contact stated that small fragments of glass fell all over him due to the failure however, he was not injured. The contact pulled over, cleaned out his vehicle and was able to drive the vehicle home. The contact called the dealer where he was informed that there were no recalls on his vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 135,394.
Dec 21, 2020 · 64,000 milesVisibility › Sun/moon roof assembly TL* THE CONTACT OWNS A 2013 LEXUS ES350. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE TO THE SUN ROOF, THERE WAS A LOUD EXPLOSION COMING FROM THE VEHICLE. THE CONTACT BECAME AWARE THAT THE SUN ROOF GLASS HAD SHATTERED. THE CONTACT CONTACTED CHATHAM PARKWAY LEXUS (1120 CHATHAM PKWY, SAVANNAH, GA 31405, (912) 330-6051) AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Nov 27, 2019 · 55,000 milesVisibility › Sun/moon roof assembly TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING APPROXIMATELY 40 MPH, AN EXPLOSION LIKE SOUND WAS HEARD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND DISCOVERED THAT THE SUN ROOF HAD SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Nov 30, 2018 · 23,000 milesVisibility › Sun/moon roof assembly TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED AND GLASS ENTERED THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED OR INJURIES. THE VEHICLE WAS TAKEN TO LEXUS OF WINTER PARK (305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) WHERE A DIAGNOSTIC APPOINTMENT WAS SCHEDULED FOR THE FOLLOWING DAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. THE VIN WAS UNKNOWN.
Oct 1, 2017 · 38,450 milesAir bags TAKATA AIRBAG RECALL
May 24, 2017 · 70,000 milesUnknown or other I WAS DRIVING ON I75 IN LOUISVILLE, KY, GOING APPROX 70-75 MPH WHEN I HEARD WHAT SOUNDED LIKE A GUN SHOT! PANICKED, I LOOKED AROUND IMMEDIATELY BUT THERE WERE NO OTHER CARS CLOSE BY AND NO OVERPASSES. THEN I REALIZED THAT GLASS WAS ALL OVER MY RIGHT ARM, SHOULDER, AND THE CENTER CONSOLE. I LOOKED UP TO SEE THAT MY MOON ROOF WAS SHATTERED. AFTER REALIZING WHAT HAD HAPPENED, I CLOSED THE SHADE SO MORE GLASS DID NOT FALL ON ME AND INSIDE MY CAR. I TOOK AN EXIT AND CALLED MY INSURANCE COMPANY. I TOLD THEM I HAD NO IDEA WHAT HAD HAPPENED, THAT NO ONE WAS AROUND BUT THAT MY MOON ROOF HAD JUST EXPLODED. THEY GAVE ME THE COMPANY TO CONTACT TO GET IT FIXED AND I TOOK IT THERE TO GET IT FIXED THE…
May 2, 2017 · 49,000 miles · crash · 1 injuryAir bags PASSENGER-SIDE LEG AIRBAG FAILED TO FULLY DEPLOY DURING AN ACCIDENT. IT ALSO EXPLODED AND EXPELLED ACCELERATE. THE DRIVER-SIDE AIRBAGS DEPLOYED PROPERLY. THIS WAS DURING A FRONT-END COLLISION WITH THE SIDE OF ANOTHER VEHICLE. MY CAR WAS PROCEEDINGSTRAIGHT THROUGH AN INTERSECTION ON A PARKWAY-LIKE CITY DRIVE. ..UPDATED 09/26/17 *BF *JS
Mar 3, 2017 · 42,300 milesVehicle speed control TL* THE CONTACT OWNS A 2013 LEXUS ES350. WHILE DRIVING APPROXIMATELY 60 MPH, THE CRUISE CONTROL LEVELER FRACTURED FROM THE BASE OF THE STEERING COLUMN THE VEHICLE WAS DRIVEN TO THE DEALER. THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,300. UPDATED 06/13/17*LJ *CN
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
