*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
The vehicle suffered a total internal transfer case mechanical failure at 22,909 miles, which was documented during a factory-scheduled Service B check. The dealership attempted a fluid flush, which immediately resulted in an active 4MATIC system failure warning on the dashboard. Complete mechanical failure of this 4MATIC component causes extreme drivetrain binding and wheel hopping during low-speed maneuvers, presenting a major vehicle control hazard and a high risk of sudden loss of propulsion while driving on public roads.
Sep 8, 2026Service brakes
I am writing to formally log an urgent Safety-Critical Incident Report regarding a complete brake system failure on my 2022 Mercedes-Benz GLS450 (VIN: â [XXX]). Incident Details: Date & Timeï¼ï¼»XXXï¼½ Vehicle Mileage: Approximate 30k miles Occupants: 5 family members (including 3 children) Maintenance History: Fully and regularly maintained according to manufacturer schedules. What Happened: While driving with my family on the highway, the brake pedal suddenly went completely soft and lost braking power, creating an extremely dangerous, life-threatening situation. The dashboard did not display any advance warning before the failure occurred. Fortunately, I was able to…
Sep 12, 2026Forward collision avoidance › Automatic emergency braking
I have been receiving errors that visibility is reduced. Lane departure system is not working and car has brake suddenly in moderate traffic despite not being close to vehicle ahead of me.
May 14, 2026Visibility › Sun/moon roof assembly
The contact owns a 2022 Mercedes-Benz GLS450. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the roof of the vehicle. The vehicle was pulled over to the shoulder lane and the contact discovered that the sunroof glass had shattered. No warning lights were illuminated. A dealer was contacted, and the dealer suggested that the insurance provider be contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Apr 16, 2026 · 50,000 milesForward collision avoidance › Automatic emergency braking
Car has been auto braking even though there is nothing in front of the car. This is extremely dangerous and could lead to serious rear end collisions. There are many similar complaints on online forums and Mercedes (and their lawyers) do nothing. Link to video: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mar 17, 2026Unknown or otherFire
The vehicle caught fire while parked and running in the driveway of my home. There were no modifications, no accident, and no external cause. The fire occurred without warning and posed a serious safety risk to occupants and property. The vehicle was under manufacturer warranty at the time of the incident. The fire caused damages to my house too. There were no warning lamps or messages. Benz has not done an investigation yet.
Jan 4, 2026Vehicle speed control
The car has on 5+ occasions had the collision avoidance system shut down (photos of dash showing this are available and have been shared with the dealer). There were no weather incident at the time. Lane following........ same type of thing also shared with dealer. Most disturbing is on multiple occasions, with the speed control engaged driving on the interstate at 65 to 70 mph, the speed limit indicator on the dash changed to 40 (no speed limit change) and the car went into hard breaking mode until I disengaged the system. (also reported to dealer) Each time the car went into the shop, they "checked the systems" and found no faults and made no repair except on one occasion, they "flashed"…
Jun 6, 2025EngineCrash
Vehicle lost power while driving on a busy freeway and came to a complete stop and would not restart resulting in it being struck by a vehicle in the rear. More information available in the collision center pre estimate scan and full estimate.
Nov 29, 2024
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.