Model year record

2015 Mercedes-Benz S550 4MATIC recalls & problems

The 2015 Mercedes-Benz S550 4MATIC has 2 safety recalls and 6 owner complaints on file with NHTSA. The most-reported problem area is service brakes (1 complaint).

Recalls2safety recalls

Complaints6filed by owners

Crashes · fires2 · 0reported in complaints

Injuries · deaths1 · 0reported in complaints

Safety recalls

CommunicationNov 1, 2019

Communication

Recall 19V78700024,226 vehicles

Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Fix: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Seat beltsOct 14, 2015

Front

Recall 15V6570002,580 vehicles

Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 S550 4Matic Coupe, AMG S63 4Matic Coupe, and AMG S65 vehicles manufactured January 27, 2014, to April 2, 2015. In the affected vehicles, left-side front seat belts may have been installed on the right-side and vice versa. As a result, the installation angle may be incorrect, affecting the seat belt locking behavior. Additionally, the child seat restraint function for the passenger seat would not be available. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection," and FMVSS number 209, "Seat Belt Assemblies."
Risk: If the seat belt is installed improperly, it may not properly restrain the seat occupant in the event of a crash, increasing the risk of injury.
Fix: MBUSA will notify owners, and dealers will inspect the installation of the seat belts, correcting them as necessary, free of charge. The recall began on October 30, 2015. MBUSA's recall number is 2015100002. Owners may contact MBUSA customer service at 1-800-367-6372.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

Fuel economy

S550 4matic

19mpg combined

City / highway	16 / 26 mpg
Fuel	Premium Gasoline

4.7 L · 8 cyl · Automatic 7-spd · 4-Wheel Drive · about $4,350/year to fuel

S550 4matic Coupe

19mpg combined

City / highway	16 / 24 mpg
Fuel	Premium Gasoline

4.7 L · 8 cyl · Automatic 7-spd · 4-Wheel Drive · about $4,350/year to fuel

EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.

What owners report

Problem area	Complaints	Crashes	Injuries	Typical mileage*
Service brakes	1	1	0	—
Seat belts	1	0	0	—
Visibility/wiper	1	0	0	—
VisibilityFixed panaramic roof/sky light assembly	1	0	0	—
Unknown or other	1	0	0	—
Air bags	1	1	1	—
StructureBody	1	0	0	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Structure › Body
FAULT DOOR HINGE DRIVER DOOR - HINGE MAKES CREAKING NOISES AND HAS STICKING POINTS
Sep 15, 2020 · 79,000 miles
Air bagsCrash1 injury
ON JULY 15, 2020, I WAS INVOLVED IN A ONE CAR ACCIDENT. THE CAR LEFT THE ROADWAY ON A CURVE WHEN I LOST CONSCIOUSNESS DUE TO A MEDICAL ISSUE, AND SLID DOWN AN EMBANKMENT INTO A TREE. THE TREE PREVENTED A TOTAL ROLLOVER AND THE CAR WAS AT A 45 DEGREE ANGLE. I WAS THROWN AGAINST THE DRIVER'S SIDE DOOR AND SUSTAINED INJURIES. THE SIDE AIRBAGS DID NOT DEPLOY, NEITHER DID THE FRONT AIRBAGS. THE CAR WAS TOTALED. THE SIDE AIRBAGS ARE SUPPOSED TO DEPLOY IN A SIDE IMPACT OR ROLLOVER SITUATION, BOTH OF WHICH OCCURRED. BECAUSE THEY DID NOT DEPLOY, I SUFFERED A HEAD INJURY, BROKEN RIBS FROM THE IMPACT, AND LACERATIONS FROM THE BROKEN WINDOW AND TREE. I HAVE ENCLOSED THE POLICE REPORT AND PICTURES. THE…
Jul 15, 2020 · 48,389 miles
Visibility › Fixed panaramic roof/sky light assembly
THIS CAR WAS PURCHASED IN CHARLOTTE NC IN WINTER OF 2018. IN NOVEMBER OF 2019, WHILE DRIVING DOWN THE ROAD WITH NO CARS IN SITE, WE HEARD A LOUD POP. WE COULDN'T FIGURE OUT WHAT THE NOISE WAS BECAUSE IT SOUNDED LIKE A ROCK HIT THE WINDSHIELD BUT WE DIDN'T SEE ANYTHING. WE COULDN'T FIGURE OUT WHERE A ROCK COULD HAVE COME FROM AS THEIR WERE NO CARS ON THE ROAD. THAT AFTERNOON WE PULLED BACK THE ROOF SCREEN TO FIND THAT THE GLASS PANORAMIC ROOF HAD CRACKED ALL OF THE WAY BACK. THE CRACK STARTED IN THE UPPER LEFT CORNER OF THE CAR IN THE CURVE OF THE TOP. THE CRACK STARTED RIGHT WHERE THE WINDSHIELD AND THE ROOF COME TOGETHER. MERCEDES CONVINCED US THAT SOMETHING HAD TO HAVE HIT IT. WE MADE A…
Jun 5, 2020 · 11,400 miles
Visibility/wiper
WINDSHIELD WAS BROKEN OCTOBER 2016. REPLACEMENT WINDSHIELD MADE BY PPG IS DEFECTIVE AND HAS A COLOR REFLECTIVE STRIP THAT IN MY LINE OF SIGHT. THIS CAR CANNOT BE DRIVEN AT NIGHT. THEY HAVE PUT 4 PPG WINDSHIELDS IN THE CAR AND ALL ARE BAD. MERCEDES BENZ HAVE DETERMINED THAT THE GLASS MADE BY PPG FOR REPLACEMENT IN THE UNITED STATES IS NOT THE SAME AS WHAT IS COMING OUT OF THE FACTORY IN GERMANY. I STILL WAITING TO TRY TO GET CORRECT GLASS FROM GERMANY. MERCEDES WILL NOT SHIP ONE OUT.
Oct 19, 2016 · 10,800 miles
Seat belts
BOTH REAR SEAT BELTS DO NOT RETRACT. THIS IS THE SECOND TIME IN 10 MONTHS THAT THE SEAT BELTS WILL BE REPLACED BY MB IN THIS CAR. MB DEALERS STATES THAT IT IS A PROBLEM THAT IS KNOWN AND MB IS WORKING ON A FIX. IN THE MEANTIME THEY ARE REPLACING THE SEAT BELTS WITH A NEW PART, BUT THEY SAID IT MAY GO BAD AGAIN AND MB IS WORKING ON A PERMENANT FIX AND WE WILL BE NOTIFIED WHEN A NEW SEAT BELT IS DEVELOPED. I HAVE NOT SEEN ANY RECALL ON THIS, BUT THE DEALER HAS STATED THAT THEY HAVE REPLACED MANY BELTS MULTIPLE TIMES ON OTHER CARS.
Aug 21, 2016 · 30,000 miles
Service brakesCrash
STOPPED IN TRAFFIC ON A SLIGHT DOWNGRADE FOR A LONG PERIOD OF TIME. BRAKE PEDAL WAS APPLIED FIRMLY, WHEN THE TRUCK IN FRONT OF ME WOULD RELEASE THE PEDAL SLIGHTLY TO ALLOW THE CAR TO DRIFT FORWARD. AFTER SEVERAL TIMES THERE WERE NO BREAKS AND THE CAR DRIFTED INTO THE TRUCK IN FRONT OF US. HAD CAR BACK TO DEALER 2 TIMES THEY CLAIM THEY CAN'T FIND ANYTHING WRONG WITH IT.
Jul 2, 2016 · 9,075 miles

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.