Model year record

2020 Mercedes-Benz Sprinter (VS30) recalls & problems

The 2020 Mercedes-Benz Sprinter (VS30) has 3 safety recalls and 4 owner complaints on file with NHTSA. The most-reported problem area is electrical system (1 complaint).

Recalls3safety recalls

Complaints4filed by owners

Crashes · fires0 · 0reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

Electrical systemFeb 17, 2023

Wiring › Fuses and circuit breakers

Recall 23V10000052,993 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter VS30 and Freightliner Sprinter VS30 vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Risk: A wiring harness that overheats increases the risk of a fire.
Fix: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters were mailed June 26, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 8297010.

Components: Electrical system › Wiring › Fuses and circuit breakers; Visibility › Defroster/defogger/hvac system › Fan/motor

Service brakes, hydraulicNov 3, 2021

Foundation components › Disc

Recall 21V8540001 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling one 2020 Mercedes-Benz Sprinter vehicle. The front axle was equipped with the incorrect-size brake discs.
Risk: The incorrect-size brake discs may affect braking performance, extending the distance required to stop the vehicle and increasing the risk of a crash.
Fix: A dealer will replace the brake discs, free of charge. Owner notification letters were mailed December 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BRESCHE.

SeatsJun 3, 2020

Seats

Recall 20V32200011,013 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Spinter vans (platform 970 (VS30)), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk: If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Fix: DVUSA will notify owners, and an authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSIK.

Components: Seats; Air bags › Side/window; Electrical system › Wiring

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

What owners report

Problem area	Complaints	Typical mileage*
Electrical system	1	—
Forward collision avoidanceAdaptive cruise control	1	—
Power train	1	—
Vehicle speed control	1	—
Back over preventionWarnings	1	—
Structure	1	—
Equipment	1	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Structure
The contact owns a 2022 Winnebago View built on a 2020 Mercedes-Benz Sprinter chassis. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Sep 16, 2022
Power train
When the object proximity sensors in the front or rear bumpers detect an object, the vehicle completely or severely limits the throttle. For instance, the rear bumper sensors detect the bike rack attached to my van and therefore limit the throttle response, regardless of transmission direction (forward or reverse). This seems to happen intermittently. When I mute the bumper sensorâs warning by tapping a button, then the throttle responds as expected. This is a known problem on the 2019+ VS30 Mercedes Sprinters, which affects all vans; it is not isolated to my specific van. This presents a safety issue, when the driver expects the vehicle to move but it does not. For instance, when rolling…
Feb 3, 2022
Forward collision avoidance › Adaptive cruise control
Active brake assist inoperable and cruise control is not available when this occurs
Nov 11, 2021
Electrical system
The contact owns a 2020 Mercedes-Benz Sprinter 3500. After the purchase of the vehicle, the contact was informed that he was unable to take possession of the vehicle because of NHTSA Campaign Number: 21V055000 (Electrical System) and that the parts for the recall repair were not yet available. The manufacturer was notified of the recall and initially informed him that the recall update would be available in mid-June however, the contact was recently informed that the update was still unavailable and there was no estimated date for the availability for the update. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of…
Apr 15, 2021

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.

NHTSA defect investigations

Vehicle Rolls Away While in ParkClosedLed to recall 21V972000
The Office of Defects Investigation (ODI) of the National Highway Traffic Safety Administration (NHTSA) opened this PE after receiving 11 Vehicle Owner Questionnaires (VOQs) alleging that Model Year (MY) 2019 Mercedes-Benz (MB) Sprinter vans, configured for use as Amazon delivery vehicles or ambulances, roll away shortly after being shifted to park using the Auto-P function. A rollaway vehicle with no operator behind the steering wheel could potentially strike pedestrians, moving or parked vehicles or buildings, resulting in injury, fatality and/or property damage. Analysis of data provided by MB in response to the ODI Information Request (IR) letter showed a high failure rate. Following discussions with ODI about the failures, MB decided to conduct a safety recall. On December 15, 2021, Daimler Vans USA, LLC filed recall 21V-972 covering 48,400 model year (MY) 2019-2020 Mercedes-Benz…
PE21019 · opened Aug 2, 2021 · closed May 27, 2022