The 2017 Ram Promaster City has 3 safety recalls and 19 owner complaints on file with NHTSA. The most-reported problem area is engine (8 complaints).
Recalls3safety recalls
Complaints19filed by owners
Crashes · fires0 · 1reported in complaints
Injuries · deaths0 · 0reported in complaints
Safety recalls
Equipment
NHTSA recall 17V824000 · Dec 21, 2017 · 61,791 vehicles
Problem: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Fix: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Problem: Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
Air bags › Side/window
NHTSA recall 16V953000 · Dec 28, 2016 · 1 vehicles
Problem: Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.
Risk: If the side curtain air bags do not inflate properly, the vehicle occupants are at an increased risk of injury in the event of a crash.
Fix: Chrysler has notified the owner, and a dealer inspected the side curtain air bags, free of charge. The recall began January 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S95.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
2017 Ram Promaster City VAN 2WD
Overall
Not Rated
Frontal crash
Not Rated
Side crash
Not Rated
Rollover
Not Rated
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Promaster City
24mpg combined
City / highway
21 / 28 mpg
Fuel
Regular Gasoline
2.4 L · 4 cyl · Automatic 9-spd · Front-Wheel Drive · about $2,800/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Engine
8
0
0
0
30,000 mi
Unknown or other
5
0
1
0
—
Electrical system
4
0
0
0
16 mi
Visibility/wiper
3
0
0
0
45 mi
Exterior lighting
2
0
0
0
—
Structure Body
1
0
0
0
—
Lane departure Blind spot detection
1
0
0
0
—
Fuel system, gasoline
1
0
0
0
—
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Dec 8, 2025Engine Vehicle is failing oil consumption test at 97,571 miles. They are saying itâs burning excessive oil due to failed piston which ran had an open recall for . Iâd like my vehicle to be considered for oil consumption test and possible motor replacement.
Mar 20, 2025 · 180,000 milesEngine The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil level was extremely. The dealer performed an oil consumption test. The test showed that the vehicle was two full quarts of oil low. The contact was informed that the engine block was damaged and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that prior to…
Mar 23, 2025Unknown or other It is consuming a lot of oil after 5 thousand miles went from 5.5 quarts to 3.4 quarts
Sep 14, 2024 · 100,000 milesEngine The contact owns a 2017 Ram Pro Master City. The contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. The contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal functionality. The "General Warning Lightâ was illuminated. The failure became a regular occurrence, and the oil level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Feb 26, 2025Engine Oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired July of last year. I bought the vehicle in April, but the warranty did not show up under any recalls or Carfax report. I discovered the oil consumption problem at the end of July and have been getting the runaround from several dealerships. Finally made some headway today by starting the oil consumption test, but they called me an hour or so after the appointment to tell me Stalantis had JUST changed their policy, effective TODAY, that they would no longer honor goodwill warranties in vehicles 2018 or older.
Aug 6, 2024 · 57,930 milesFuel system, gasoline The contact owns a 2017 Ram Promaster City. The contact stated that after refueling the vehicle, the engine shut off or idle roughly immediately after starting with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was not diagnosed or repaired. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,930.
Aug 3, 2024Electrical system My radio dont work i can see the camera to be reversed
Jun 28, 2023 · fireUnknown or other The vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road. Flames came out under dash and in engine compartment.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.