*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Unknown or other
Subject: Multiple Recurring Issues â 2025 Tesla Model Y Long Range AWD I am submitting this complaint regarding multiple quality and potential safety-related issues with my 2025 Tesla Model Y Long Range Dual Motor AWD, purchased new in January 2025. 1. Persistent HVAC moldy/musty odor The vehicle develops a pronounced moldy or musty odor from the HVAC system, particularly in hot, humid, or rainy conditions. This raises concerns about possible moisture accumulation, microbial growth, or an underlying HVAC system defect. I have attempted to resolve this issue through Tesla service, including communications with the Randolph and Princeton service centers. I have experienced repeated…
Oct 22, 2026Electrical system
The contact stated that while seated in a 2025 Tesla Model Y taxi cab driving 25 MPH, the vehicle failed to yield or stop while pedestrians were nearby the vehicle. The contact stated that the failure had occurred near a school zone. The contact expressed concerns that the vehicle posed a safety risk while driving in school zones or other areas with pedestrian traffic due to the failure to yield or stop for pedestrians. The contact stated that the manufacturer should account for high-traffic areas when manufacturing self-driving vehicles.
Oct 22, 2026Forward collision avoidance › Automatic emergency braking
While operating my vehicle with Full Self-Driving (Supervised) engaged on Friday, October 16 at 5:12 pm, the vehicle suffered an sudden loss of vehicle control, resulting in a full spinout. âRoad & Environmental Conditions: Wet roads Approximate Speed: 76 mph Incident Details: Without warning or driver steering/accelerator input, the vehicle's automated driving system lost traction, causing the vehicle to spin out of the lane. I was forced to intervene to bring the car to a complete stop and prevent a collision.
Oct 16, 2026Electrical system
Since a 2026 over-the-air software update, every time I disengage Tesla Full Self-Driving (Supervised) while driving, on any road and at any speed, the center touchscreen shows a large pop-up titled "Why did you intervene?" with four buttons (Navigation, Parking, Critical, Other) and a voice-message option. It covers about a third of the display, including navigation, media controls and, during parking, the camera view. It does not clear on its own while driving; it stays until the driver taps an option or shifts into Park. Photos attached. Disengagements happen at the most demanding moments: correcting the system, avoiding a hazard, merging or parking. This prompt draws the driver's eyes…
Oct 14, 2026SteeringCrash2 injuries
On XXX, I was driving my 2025 Tesla Model Y with Full Self-Driving (Supervised) engaged. While merging onto [XXX] in [XXX], the vehicle veered and crashed into the guardrail. I was not controlling the vehicle at the time â FSD (Supervised) was in control. Both of my child passengers were injured; one suffered a wrist fracture. A police report was filed at the scene. The vehicle was totaled in the crash and has not been driven since. Vehicle software at the time of the crash: 2025.45.9.1; Full Self-Driving (Supervised) v14.2.2.4. After the crash, I asked Tesla for the vehicle's driving data/logs to confirm that FSD was engaged at the time of the crash. Tesla did not provide the data. I am…
Feb 17, 2026Forward collision avoidance › Automatic emergency brakingCrash
On 10/08/2026, while Full Self-Driving (Supervised) software v14.3.10 was engaged in an underground parking garage, the vehicle failed to stop when it should have, causing the left-front bumper to scrape against a concrete pillar. The driver was supervising at the time. No injuries; cosmetic damage to the left-front bumper only.
Oct 8, 2026Structure › Body1 injury
On October 1, 2026, at approximately 5:40 p.m. in the Marina Square Center parking lot in San Leandro, California, the powered rear trunk of my 2025 Tesla Model Y popped up slightly but failed to fully open. I repeatedly attempted to open it using both the touchscreen and the physical trunk button without success. When I reached underneath to manually lift it, the trunk unexpectedly began closing under power and trapped both of my hands, injuring six fingers. I remained trapped for several minutes and had to call for help; two bystanders assisted, and repeated electronic and manual attempts were required to free me. Nearly one week later, visible wounds and soft-tissue injuries remain, and…
Oct 1, 2026Forward collision avoidance › Automatic emergency braking
On [XXX], at about [XXX], I was driving my 2025 Tesla Model Y with Full Self-Driving (Supervised) engaged. I was on [XXX] in Matthews, NC, heading toward Mint Hill, at about [XXX]. There were no vehicles, pedestrians or obstacles ahead of me. With no apparent reason and no warning or alert, the vehicle suddenly braked as hard as possible. It slowed from about 49 mph to 32 mph within roughly one second, which averages about 0.8 g. I took over from FSD and submitted feedback to Tesla marking the event as critical. It was nighttime and the weather was clear. Fortunately no vehicle was behind me, but if one had been, a rear-end collision would have been likely. The car was running software…
Oct 2, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
