*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Structure › Frame and members
2001 TERRY 28X TRLR. CONSUMER STATES THAT BOTH REAR LEAF SPRING SHACKLES HAVE BROKEN FROM THE FRAME. *MC UPON FURTHER EXAMINATION, THE CONSUMER DISCOVERED THE SHACKLES BROKE OFF AT THE POINT OF THE WELD TO THE FRAME. THE WELDING PROCEDURE WEAKENED THE METAL OF THE FRAME AT THE POINT WHERE THE SHACKLES WERE WELDED. *JB
May 25, 2007Suspension › Rear › Springs › Leaf spring assembly › Shackle
2001 FLEETWOOD TERRY TRAVEL TRAILER, MODEL NUMBER 28X: I AM THE ORIGINAL OWNER OF THIS VEHICLE. I WAS PREPARING MY TRAVEL TRAILER FOR USE DURING THIS PAST MEMORIAL DAY HOLIDAY WHEN I NOTICED THE RIGHT SIDE OF THE REAR BUMPER WAS LOWER THAN THE LEFT SIDE. I THEN INSPECTED THE FRAME, AXLES AND TIRES. UPON MY INSPECTION, I FOUND THE REAR PORTION OF THE RIGHT SIDE FRAME IS BENT HORIZONTALLY, WHICH IS THE RESULT OF BOTH REAR AXLE SHACKLES THAT HOLD THE SUSPENSION LEAF SPRINGS HAD BROKEN LOOSE OFF THE FRAME. AS A RESULT, THE REAR AXLE IS RESTING ON THE SNUBBERS. THE REAR AXLE IS ALSO BENT. UPON CLOSE INSPECTION OF BOTH BROKEN SHACKLES, I DETERMINED THAT THEY BROKE OFF AT THE POINT OF THE WELD TO…
May 26, 2007Unknown or other
TL*THE CONTACTS OWNS A 2001 FLEETWOOD TERRY DAKOTA TRAVEL TRAILER. THE CONTACT STATED THAT THE REPAIR FOR THE DOMETIC REFRIGERATOR DOES NOT PREVENT THE FIRE FROM OCCURRING. THE CONTACT HAS CALLED THE MANUFACTURER ABOUT HIS CONCERNS AND WAS TOLD TO CALL US IF HE HAS A COMPLAINT. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT THE REMEDY ONLY CONTAINS THE FIRE FROM SPREADING. THE CONTACT HAS NOT EXPERIENCED ANY FAILURES AT THIS TIME.
May 17, 2007Suspension › Rear › Springs
I WAS SOUTH BOUND ON I-5, NORTH OF LONGVIEW, WASHINGTON, TOWING MY 2001 TERRY (BY FLEETWOOD) 5TH WHEEL TRAILER. AT 65 MPH, THE LEAF SPRING ON ONE OF THE TRAILER WHEELS BROKE. THIS CAUSED THE WHEEL TO "SHIFT FORWARD" AND THE TWO TIRES ON THAT SIDE RUBBED TOGETHER, DESTROYING BOTH OF THEM. ANOTHER, PASSING, MOTORIST ALERTED ME TO THE PROBLEM AND I WAS ABLE TO PULL OVER BEFORE BOTH TIRES BLEWOUT. I WOULD ESTIMATED THAT I WAS MINUTES OR EVEN SECONDS FROM BOTH TIRES FAILING AT THIS RATE OF SPEED. THE CONSEQUENCES OF BOTH TIRES BLOWING COULD HAVE BEEN CATASTROPHIC, CAUSING INJURY OR EVEN DEATH TO THE OCCUPANTS OF MY TRACK AS WELL AS OTHER WHO MAY HAVE BEEN NEARBY. I PAIDED TO HAVE THE LEAFSPRING…
Jul 21, 2005Equipment › Recreational vehicle/trailerFire
I AM WRITING WITH REGARDS TO CAMPAIGN NUMBER 03E04400. I HAVE HAD A VERY BAD EXPERIENCE WIH SAMSUNG CUSTOMER SERVICE AND AM NOT SURE WHO ELSE I SHOULD CONTACT. I'VE BEEN TRYING TO GET RESOLUTION SINCE MY FIRST CALL ON DECEMBER 8, 2004. TO DATE ALL I HAVE RUN INTO ARE EMPTY PROMISES. *AK
Nov 26, 2003Equipment › Recreational vehicle/trailer
THE CONSUMER WAS UNABLE TO HAVE THE MICROWAVE OVEN RECALL REPAIRS PERFORMED BECAUSE THE CLOSEST DEALERSHIP WAS TOO FAR FOR THEM TO SEND A SERVICE PERSON AND TOO FAR FOR THE CONSUMER TO DRIVE TO THE DEALERSHIP. THE CONSUMER CONTACTED THE MANUFACTURER, BUT THEY PROVIDED NO ASSISTANCE, THEY JUST HUNG UP ON THE CONSUMER. *AK *JB
May 24, 2004Suspension › Rear › Springs › Leaf spring assembly › Shackle
WHILE DRIVING AT HIGHWAY SPEED OF 60 MPH LEFT REAR SHACKLE BENT AND DISCONNECTED, BREAKING BOTTOM OF THE IB FRAME. MANUFACTURER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY ANY FURTHER INFORMATION.*AK
Jun 26, 2002Structure › Frame and members
CONSUMER STATES THE TIRES ON THE PASSENGER SIDE OF THE VEHICLE ARE RUBBING UP AGAINST THE TOP OF THE WHEEL WELL AND THE DRIVER SIDE TIRES ARE RUBBING AGAINST THE FRAME OF THE VEHICLE. CONTACTED DEALER.*JB CONSUMER STATED THE FAILED COMPONET IS NOT THE TIRES, IT SEEMS TO BE THE DESIGN OF THE CHASSIS, THERE IS INADEQUATE CLEARANCE BETWEEN THE RAME AND THE TIRES. *MJ
May 2, 2002
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.