Model year record
2011 Ford Fusion Hybrid recalls & problems
The 2011 Ford Fusion Hybrid has no safety recalls on file with NHTSA, and 132 owner complaints. The most-reported problem area is steering (43 complaints).
Safety recalls
No safety recalls have been filed for the 2011 Ford Fusion Hybrid.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
2011 Ford Fusion Hybrid 4 DR FWD
| Frontal crash | ★★★★★ |
|---|---|
| Side crash | ★★★★★ |
| Rollover | ★★★★★ |
| Rollover risk | 10.5% |
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Fusion Hybrid FWD Hybrid
| City / highway | 41 / 35 mpg |
|---|---|
| Fuel | Regular Gasoline |
2.5 L · 4 cyl · Automatic (variable gear ratios) · Front-Wheel Drive · about $1,750/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
| Problem area | Complaints | Typical mileage* |
|---|---|---|
| Steering | 43 | 80,500 mi |
| Air bags | 34 | 59,000 mi |
| Service brakes | 21 | 71,825 mi |
| Engine | 12 | 73,220 mi |
| Power trainAutomatic transmission › Control module (tcm/pcm/tecm) | 12 | 97,400 mi |
| Electrical system | 11 | 73,626 mi |
| Electronic stability control (esc) | 8 | 69,552 mi |
| StructureBody; Body › Door | 6 | 71,013 mi |
| Vehicle speed control | 5 | 41,337 mi |
| Fuel/propulsion system | 4 | 61,000 mi |
| Service brakes, hydraulic | 2 | — |
| Suspension | 1 | — |
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
- Steering
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.
- Engine
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 142,000.
- Steering
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that upon starting the vehicle, the steering wheel became inoperable. The contact drove the vehicle without power steering functionality downhill. The service power steering immediately message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.
- Steering
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn and failed to function as needed. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was being repaired. The contact stated that the steering rack had been replaced five times starting in 2023. In addition, the contact stated that on several of the failures, the vehicle was undriveable and was towed to the dealer. The manufacturer was not made aware of the failure. The…
- Service brakes, hydraulic
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 10-15 MPH and depressing the brake pedal several times, the vehicle failed to respond. There was no warning light illuminated. The contact drove in a circle and slammed on the brakes, and the vehicle responded. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure could be related to the ABS module. The mechanic informed the contact that it was a common failure and referred the contact to the dealer for assistance. The vehicle was driven to the dealer and the contact was informed that the ABS warning light was illuminated. The vehicle was diagnosed with internal electronic…
- Steering
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The contact stated that the "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
- Steering
The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving down a hill at approximately 35 MPH, the "Service Power Steering Now" and Service Advance Track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The…
- Engine
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the vehicle started shuddering and jerking inadvertently. The accelerator pedal was depressed but the vehicle failed to respond as needed. The power train warning light was illuminated. The contact was able to pull into a parking lot. The contact stated that the vehicle went into LIMP mode and emitted abnormal rattling sounds while shuddering. The contact turned off the vehicle for a moment. The contact stated that as she restarted the vehicle, the vehicle responded as needed and she was able to continue driving. However, four months later the failure reoccurred. The vehicle was taken to an independent…
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
NHTSA defect investigations
- Pedestrian alert soundsClosedLed to recall 22V063000
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review…
- Electric power steering failureClosedLed to recall 15V340000
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within…
- Floor mat interference with acceleratorClosedLed to recall 14E028000
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two…