*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Electrical system
I am writing this complaint concerning the headlight assembly issue that applies to my vehicle. The headlight has a well documented record of suddenly failing. To my knowledge there has never been an official recall from Genesis to address this issue. The issue definitely causes a safety issue and the repair of this issue is not a straight forward matter. From the various reports i have read it is a design flaw that was never addressed and it is something that fails repeatedly. With an average repair cost of between $2500 to $4500 plus labor to repair a component that is essential to safely operating the vehicle this is a huge concern for me.
Oct 5, 2026Engine
On two separate occasions, my 2021 Genesis GV80 experienced a sudden loss of motive power while driving on Interstate 75 in Atlanta, Georgia, creating an extreme crash hazard. The first incident occurred on August 3, 2026. While traveling at highway speed in heavy traffic, I attempted to change lanes and pressed the accelerator. The vehicle did not respond â instead of accelerating, it crept along at low speed while surrounding traffic continued at approximately 80 mph. I was nearly struck by multiple vehicles and was only able to avoid a collision by steering back into my lane. The second incident occurred under the same circumstances on I-75 on but I don't recall the exact date. Again,…
Aug 3, 2026Unknown or other
Air conditioner evaporator core failure. Air conditioner stopped working. Took vehicle to shop and was told by dealer this was a common problem and that TSB 25-HA-002G was issued concerning this problem. After researching vehicle online, I found a Facebook page with numerous other owners having the same problem. Local dealer told me it would cost $3700 to repair. This vehicle is five years old and although the Genesis Corporations is aware of the problem (TSB) they seem to be pushing the repair of a defective product off onto the customers.
Sep 1, 2026Fuel/propulsion system
This complaint concerns Manufacturer Recall 033G (NHTSA Recall 26V229000) for a fuel crossover pipe with retention fasteners that may loosen over time, creating a fuel leak and engine compartment fire risk. The vehicle has not yet received the recall remedy because the nearest authorized Genesis retailer capable of performing the repair is over 620 miles round trip. The recall filing states that Genesis will reimburse owners for out-of-pocket expenses incurred to obtain the remedy, in accordance with a reimbursement plan submitted to NHTSA on March 2, 2026. I contacted Genesis's National Consumer Affairs team and requested written pre-approval of round-trip transportation costs consistent…
Sep 1, 2026Electrical system
Component Affected: Electrical / Interior Cabin Comfort / HVAC SystemsDescription of Defect:I am reporting an active thermal defect in the dashboard footprint of my 2021 Genesis GV80 AWD 3.5T. Following a 35-to-40-minute dynamic road test under engine load, severe heat migrates directly from the engine compartment into the passenger cabin. The instrument cluster panel and surrounding dashboard structures reach an extreme, verified temperature of 110°F, while the adjacent passenger vents measure standard cooling at 80°F.This severe cabin heat soak began immediately following an authorized dealership replacement of the air conditioning evaporator coil, requiring complete dashboard…
Jul 18, 2026Unknown or other
I am filing an official complaint against Genesis Motor America for failing to provide a free and accessible remedy for an active, mandatory safety recall on my 2021 Genesis GV80 Genesis has closed and removed all physical dealerships from my entire state, creating an absolute geographic barrier to service. Corporate representatives have acknowledged the safety risk and offered to tow the vehicle 400 miles to the nearest out-of-state dealership. However, they are refusing to provide a round-trip transport return ticket, demanding instead that I personally travel 400 miles out of state to retrieve the vehicle upon completion of the safety repair. Furthermore, they refuse to provide a…
Jul 15, 2026Electrical system
On June 23, 2026, while operating my 2021 Genesis GV80, the vehicle's entire infotainment and system software rebooted without warning as I was leaving a parking lot. As a direct result of this reboot, the driver seat automatically moved out of my saved position. I was no longer able to reach the pedals and could not properly control the vehicle. This incident occurred while the vehicle was in motion. It took me several minutes to safely bring the vehicle to a stop, at which point I turned the car off and restarted it. Upon restart, all of my saved settings had been wiped. This is a safety defect, not a minor software issue. A seat repositioning without driver input while a vehicle is in…
Jun 23, 2026Electrical system
Vehicle was parked in a residential garage with the engine off. A [XXX] child was secured in a rear driver-side car seat. The key fob was inside the vehicle on the passenger side. After the final door was closed, an adult immediately attempted to reopen the driver's door and found it locked. All vehicle doors were locked despite the key fob remaining inside the vehicle. No warning beeps, alerts, or messages were observed before or during the lockout. The cause is UNKNOWN. The vehicle appeared to lock with the key fob and child occupant inside. The outside temperature was approximately 90°F, and the garage was significantly hotter. The child was trapped inside for approximately 5â7…
Jun 19, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
