Model year record

2004 Keystone Montana recalls & problems

The 2004 Keystone Montana has 5 safety recalls and 7 owner complaints on file with NHTSA. The most-reported problem area is equipment (4 complaints).

Recalls5safety recalls

Complaints7filed by owners

Crashes · fires1 · 0reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

EquipmentNov 22, 2017

Equipment

Recall 17V7550001,205,997 vehicles

Problem: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

EquipmentOct 27, 2010

Equipment

Recall 10V5210005,633 vehiclesopened after NHTSA action (ODI)

Problem: KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES EQUIPPED WITH DIMPLEX ELECTRAFLAME, SYMPHONY, OR OPTIFLAME BRANDED ELECTRIC FIREPLACES, STOVES, AND FIREPLACE INSERTS. THE PLUG IN REMOTE CONTROL RECEIVER FOR THE FIREPLACE CAN OVERHEAT.
Risk: AN OVERHEATED RECEIVER COULD CAUSE A FIRE.
Fix: KEYSTONE IS WORKING WITH DIMPLEX AND DIMPLEX WILL PROVIDE OWNERS A FREE REPLACEMENT PLUG-IN REMOTE CONTROL KIT. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT DIMPLEX NORTH AMERICA CUSTOMER SERVICE AT 1-888-346-7539.

EquipmentJul 17, 2008

Recreational vehicle/trailer

Recall 08V325000161,250 vehiclesopened after NHTSA action (ODI)

Problem: KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Fix: KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE AT 1-866-425-4369.

EquipmentMar 22, 2007

Recreational vehicle/trailer

Recall 07V134000122,162 vehicles

Problem: CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Risk: THIS COULD RESULT IN A FIRE.
Fix: KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR KEYSTONE RV AT 574-535-2100.

WheelsJul 6, 2005

Wheels

Recall 05V3090002,668 vehiclesopened after NHTSA action (ODI)

Problem: ON CERTAIN FIFTH WHEEL TRAILERS EQUIPPED WITH 16", 6-BOLT ALUMINUM WHEEL OPTION WITH 5.5" BOLT CIRCLES, FOREIGN MATERIAL MAY BE PRESENT IN THE 'CLAMP JOINT' (MATING SURFACE BETWEEN THE WHEEL AND HUB FACE. THIS CAN HINDER THE PROPER TORQUE OF THE LUG NUTS IF THE NUTS ARE NOT INSTALLED WITH THE PROPER TORQUE DURING MANUFACTURE, RE-TIGHTENED DURING THE INITIAL 'SEATING IN' PERIOD AND/OR THERE IS A FAILURE TO FOLLOW THE MAINTENANCE PROCEDURES.
Risk: IF THE LUG NUTS DO NOT HAVE SUFFICIENT TORQUE, THE WHEEL COULD SEPARATE FROM THE VEHICLE, INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL REMOVE ALL PAINT AND FOREIGN MATERIAL FROM THE WHEEL AND HUB MATING SURFACE. THEN THE LUG NUTS WILL BE PROPERLY TORQUED. THE RECALL BEGAN SEPTEMBER 7, 2005. OWNERS MAY CONTACT KEYSTONE AT 1-574-535-2100.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

What owners report

Problem area	Complaints	Crashes	Typical mileage*
EquipmentRecreational vehicle/trailer	4	0	—
SuspensionRear › Axle › Spindle; Multiple axle	2	1	—
Tires	1	0	—
Power trainAxle assembly	1	0	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Equipment
TL*THE CONTACT OWNS A 2004 KEYSTONE FIFTH WHEEL RV TRAILER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR THE DOMETIC REFRIGERATOR. DOMETIC STATED THAT THE REFRIGERATOR WAS OUT OF WARRANTY AND HE WOULD HAVE TO CALL A DEALER AND PAY FOR THE REPAIR. CURRENTLY, THE TWO DOOR REFRIGERATOR DOES NOT WORK AT ALL. COOLANT WAS LEAKING IN THE REAR OF THE REFRIGERATOR, WHICH IS LOCATED NEXT TO THE GAS LINE. THE CONTACT HAD TO TURN OFF THE GAS LINE AND THEN TURN OFF THE REFRIGERATOR BEFORE A FIRE OCCURRED IN THE RV. UPDATED 05/06/09. *LJ UPDATED 05/07/09
Dec 1, 2008
Equipment
TL*THE CONTACT OWNS A 2004 KEYSTONE MOUNTAINEER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT) AND IMMEDIATELY CALLED THE MANUFACTURER. HE WAS ADVISED TO HAVE HIS UNIT REPAIRED ACCORDING TO THE RECALL, WHICH STATED THAT DOMETIC WOULD INSTALL A SECONDARY BURNER HOUSING. HE IS CONCERNED THAT THE REMEDY WOULD NOT PREVENT THE FAILURE, BUT RATHER CONTAIN IT IN THE EVENT THAT ONE OCCURS. THE REFRIGERATOR HAS NOT YET BEEN REPAIRED. UPDATED 11-19-08 *BF UPDATED 11/20/08. *JB
Sep 1, 2008
Equipment › Recreational vehicle/trailer
TL*THE CONTACT OWNS A 2004 KEYSTONE MONTANA. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT), WHICH MENTIONED A POTENTIAL FIRE HAZARD. HE HAS BEEN ATTEMPTING TO HAVE THE REFRIGERATOR SERVICED EVER SINCE THE NOTICE WAS RECEIVED. SEVERAL DEALERS REFUSED TO COOPERATE AND WOULD NOT ALLOW HIM TO SCHEDULE A REPAIR APPOINTMENT. THE CONTACT IS CONCERNED THAT THE REFRIGERATOR COULD CATCH FIRE. THE MANUFACTURER OF THE REFRIGERATOR HAS NOT BEEN NOTIFIED. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE AND PART NUMBER WERE UNKNOWN. UPDATE 09/10/08 *CW THE CONSUMER STATED THE PROBLEM HAS BEEN RESOLVED.…
Apr 29, 2008
Suspension › Multiple axle
MY FIFTH WHEEL TRAILER IS WEARING OUT ALL FOUR TIRES ON THE INSIDE EDGE. WEAR SEVERE ENOUGH THAT I HAD TO USE SPARE ON ONE WHEEL, CAUSED HAVING TO CHANGE TIRE ON EDGE OF INTERSTATE HIGHWAY. THE AXLES WERE MANUFACTURED BYAL-KO. THEY REFUSED TO DO ANYTHING AS THEY SAID THEY WERE OUT OF WARRANTY. DURING INVESTIGATING I FOUND THAT THERE ARE MANY RV'S WITH THE SAME TROUBLE, ALL WITH AL-KO AXLES. I AM REPLACING THE AXLES AT MY OWN COST. *JB
Oct 14, 2006
Power train › Axle assembly
DT*: THE CONTACT STATED THE TIRES WERE WEARING PREMATURELY ON THE INSIDE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHERE IT WAS DETERMINED THE AXLES WERE BENT. THE AXLES WERE REPLACED. *AK
Oct 23, 2006
Suspension › Rear › Axle › SpindleCrash
DT: THE CONSUMER HAS A KEYSTONE MONTANA MOUNTAINEER TRAVEL TRAILER. THE TRAILER HAD THROWN THE LEFT REAR TIRE IN FEBRUARY 2, 2005. THERE WAS A BENT AXLE ON THE RIGHT REAR TIRE. THE DEALER DID NOT KNOW WHY IT WAS BENT, BUT THOUGHT IT WAS LIKE THAT ALL ALONG. THE TRAILER SWERVED BACK AND FORTH BECAUSE OF THE BENT AXLE. ON JUNE 29, 2005 THE TRAILER HIT A GUARD RAIL. THIS OCCURRED ON HIGHWAY 450N NEAR FRANKLINTON, LA. WHEN HE CONTACTED KEYSTONE, THEY TOLD HIM THAT THEY KNEW WHY THE TIRE CAME OFF, BUT WOULD NOT GIVE HIM ANYMORE INFORMATION. HE SPOKE WITH KIM DOOLEY AT KEYSTONE CUSTOMER SERVICE, AND SHE TOLD HIM, IF YOU WANT TO SUE US YOU COULD GO AHEAD AND SUE US. THE CONSUMER TALKED TO THE…
Jun 29, 2005 · 8,000 miles
Tires
I WAS PULLING A 2004 TRAVEL TRAILER THAT HAS ABOUT 3000 MILES ON IT. TWO TIRES FAILED/SEPARATED AND BLEW OUT. WHEN THE FIRST BLOW-OUT HAPPENED THE TRUCK I WAS PULLING THE TRAILER WITH BEGAN TO VIBRATE AND THEN WITHIN 2 SECONDS, BEFORE I COULD SLOW DOWN, A LOUD POP CAME FROM THE TRAILER AND BY THE TIME I STOPPED THE TIRE WAS SHREDDED. I CHANGED THAT TIRE WITH THE SPARE. 30 MILES LATER ANOTHER TIRE BLEW. THIS TIRE WAS LOCATED ON THE OPPOSITE SIDE OF THE TRAILER ON A DIFFERENT AXLE. IT BLEW OUT WITH THE SAME TRUCK VIBRATION AND POP AS THE OTHER ONE. THEN I LOOKED AT THE OTHER TIRES AND FOUND A THIRD TIRE WAS SEPARATING, THE TREAD WAS LIFTING AND WIRE CORDS WERE COMING OUT. ALL 5 TIRES,…
Jul 31, 2005 · 3,000 miles

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.