*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Unknown or other
On October 16, 2026, the panoramic sunroof glass on my 2024 Lexus RX 500h shattered without any impact. The vehicle had about 78,000 miles. I was driving at roughly 70 mph on a highway when the glass burst with a loud bang. The glass blew upward and outward, not inward, and there was no road debris, no overhead object and no sign of anything striking the roof. No impact point or chip is visible on the remaining glass. No one was injured. The vehicle was out of the 4-year/50,000-mile basic warranty. The Lexus dealer inspected it and is replacing the sunroof assembly. I am filing because the failure happened with no external cause and matches other reports of sunroof glass shattering on this…
Oct 19, 2026Engine
My 2024 Lexus RX 500h experiences an intermittent failure to respond when I press the accelerator pedal. During these episodes, pressing the pedal does not produce the expected acceleration, making the vehicleâs response unpredictable. Lexus service bulletin L-SB-0026-25 was performed on my vehicle to address the issue. However, the accelerator nonresponse continues after that repair. The issue remains unresolved. I am concerned that an unexpected inability to accelerate could leave my vehicle exposed to approaching traffic when entering a roadway or crossing an intersection. This is a safety concern because I cannot reliably count on the vehicle to accelerate when needed. I request that…
Oct 12, 2026Engine
Dangerous Vehicle Failure on Highway XXX âXXX On the morning of XXX, at approximately 9:00 a.m., I drove the vehicle from [XXX] to the [XXX]. It was raining during Hurricane ISAIAS, and traffic stopped because of an accident approximately 2,000 meters ahead. After waiting in traffic and rain for approximately 15 minutes, my vehicle suddenly displayed multiple warning messages, including hybrid-system and shift-system warnings. Within seconds, the vehicle became inoperable. My vehicle was left stranded in the middle of Highway 141 as traffic began moving again. Vehicles behind and beside me honked, and I was frightened because I could not restart the car or move it out of the traffic lane.…
Oct 10, 2026Forward collision avoidance › Adaptive cruise control
Cruise control engaged and going 70mph. Brakes engaged and brake light came on in dash indication crash braking. Brakes slammed on and car decelerates to 5 mph before getting operating control back. No cars within 200 ft no road obstacles. Acceleration did not respond and unable to gain control and prevent danger problem.
Sep 13, 2026Electrical system
A 2024 Lexus RX 350 H 12 volt battery is discharging leaving owners stranded. AAA must be called to jump the battery. This has happened four times, each when opening car doors to clean the vehicle. From my understanding the battery discharges within 5 minutes leaving the auxiliary system without power and the inability to start the car. Not exactly sure what is causing the battery drain but vehicle becomes unable to move, open doors or move since drive train will not allow any movement. Owners have been stranded four times waiting on help. Dealer unsure of problem but exploring electrical issues, battery issues, software issues or unknown issues.
Feb 12, 2026Unknown or other
I have tried to get Stevenson Lexus in Lakewood Colorado to replace the head rests , they have not ever had the parts to complete the recall. I have been waiting for over a year. I called Lexus headquarters in Texas and was told that there is a remedy but Stevenson Lexus has never offered that to me.
Aug 22, 2026Power train
While on a long road trip on a hot day, on the interstate, the car suddenly lost speed and would not accelerate. It was like the car had shifted into neutral. I was coasting on the interstate, steadily slowing, and was forced to pull over to the shoulder. I turned the car off and waited a couple of minutes then turned the car back on. No error messages were displaying at that time. About 5-10 minutes later, I pulled over for a planned stop. My husband assumed driving responsibilities when we got back into the car. Upon trying to get back on the interstate, the car would not accelerate, and multiple errors error messages appeared, including: ""System Malfunction/Visit Your Dealer," "Check…
Jul 29, 2026Unknown or other
The sunroof exploded spontaneously while driving on major road at 65 MPH, nothing hit it and no other vehicle around. No abnormal weather conditions. No warning just a burst into air. Remaining glass fell into vehicle when I opened shade.
Jul 25, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
