Problem: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Fix: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
NHTSA side barrier crash testNHTSA side pole crash test
2023 Lexus RX 350 SUV AWD
Overall
★★★★★
Frontal crash
★★★★★
Side crash
★★★★★
Rollover
★★★★★
Rollover risk
15.5%
Forward collision warning: Standard · Lane departure warning: Standard
2023 Lexus RX 350 SUV FWD
Overall
★★★★★
Frontal crash
★★★★★
Side crash
★★★★★
Rollover
★★★★★
Rollover risk
16.9%
Forward collision warning: Standard · Lane departure warning: Standard
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
RX 350
25mpg combined
City / highway
22 / 29 mpg
Fuel
Premium Gasoline
2.4 L · 4 cyl · Automatic (S8) · Front-Wheel Drive · about $3,300/year to fuel
RX 350 AWD
24mpg combined
City / highway
21 / 28 mpg
Fuel
Premium Gasoline
2.4 L · 4 cyl · Automatic (S8) · All-Wheel Drive · about $3,400/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Visibility Sun/moon roof assembly
1
0
0
0
—
Structure Body
1
0
0
0
—
Air bags
1
1
0
0
—
Unknown or other
1
0
0
0
—
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Apr 11, 2023Unknown or other 1) Bluetooth connectivity is repeatedly lost phone calls, listening to music, etc) during causing me to take my eyes off the road to determine problem. Bluetooth device (cell phone) has been checked but continues. Another service inspection is scheduled. 2) Problem has been reproduced & confirmed by dealer. 3) Messages appear on the display/dashboard screen beginning prior to April 11, 2023, when I started taking note Note: This occurs when vehicle is parked or moving
Jun 1, 2023 · 26,000 miles · crashAir bags The contact owns a 2023 Lexus RX 350H. The contact stated that while driving at an unknown speed, when a vehicle on the shoulder, to the right suddenly began to cross in front of their vehicle to get to the median. This caused the contact's vehicle to T-bone the corner of their vehicle. The front passenger side fender had been damaged causing the door to no longer open. No air bags deployed. There were no injuries and no medical attention was needed. A police report was filed. The vehicle was able to be driven from the crash. The vehicle had not been taken for diagnosis or repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,000.
May 18, 2023Structure › Body My newly bought and delivered 2023 Lexus RX350 luxury trim with less than 400 miles has dash panel on the passenger side separating right where the suede trim clips with the soft touch IP panel. You can literally see the separation and sagging of the trim.
Apr 13, 2023 · 3,000 milesVisibility › Sun/moon roof assembly The contact owns a 2023 Lexus RX350. The contact stated while driving approximately 60 MPH, the sunroof suddenly fractured without impact. The vehicle was taken to the dealer who diagnosed that the sunroof needed to be replaced but the repair was not covered under warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 3,000.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
