*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
SteeringCrash
Around 4pm 2/26/2026 my wife was driving southbound on I-65 around Middle River Bridge just north of Mobile AL. We were in the right lane when the car began to hydroplane; she immediately took her foot off of the accelerator and did not apply breaks. I was in the back seat due to a previous day surgery. The rear of the vehicle swayed back and forth a few times as the vehicle drifted. Then it was violently moved from one side of the lane to the other and eventually into a hard and distinct left hand 720 spin. We then collided into the concrete barrier next to the left hand lane. It was intense but a glancing blow mostly on the driverâs side. The spin ended with us pointing northbound in…
May 27, 2026Structure › Body › Hatchback/liftgate1 injury
I manually opened the power lift gate of my 2024 Mercedes-Benz GLE 450. While loading items into the rear of the SUV, the power lift gate closed autonomously and without warning, striking me on the right side of my face and neck. No hands-free gesture was made. Key fob was secured in my purse (in shopping cart) at a distance and was not activated.The lift gate did not detect my presence and did not stop or reverse. The impact resulted in localized swelling and tenderness to my face/jaw area.
May 14, 2026Electrical system
12 V battery completely drained while in operation resulting in me being stranded and requiring the vehicle to be towed.
Feb 4, 2026Structure › Body
The panel between the windshield and the sunroof shattered with cracks going the full width of the roof at the top and bottom of the glass panel.
Oct 31, 2025Service brakesCrash
The Mercedes GLE450 was stopped at a red light. When the light turned green, the driver entered the intersection. The automatic braking system engaged without reason (there was open road ahead), bringing the car to a sudden standstill. The driver accelerated again, but this time the car went backwards into the car behind him. The driver had not shifted into reverse. So the car both slammed on the brakes, and switched the transmission into reverse, without driver input. Mercedes-Benz USA conducted an investigation and produced data showing that the car shifted into reverse while it was driving forward; they claimed this was driver error. However, the dealer (and our own experience) says it…
May 19, 2025Electrical system
On [XXX] the power lock system in my Mercedes auto locked itself with my key and phone inside the vehicle on a hot day with a baby secured in a rear car seat. I did not lock the vehicle or touch the door handle lock. This vehicle is designed to never lock with a key inside. Obviously, this was a life threatening situation as our area was experiencing record heat. Since my phone was also locked inside, I couldn't call for help & had to find a stranger to lend me a phone. Immediately after I took care of the baby & had help, I reported the incident immediately to the Mercedes Emergency Customer Care center via the SOS button in the vehicle. They told me I would hear from someone within 72…
Jun 27, 2025Vehicle speed control › Cruise control
The contact owns a 2024 Mercedes-Benz GLE450. The contact stated while driving 70 MPH with the cruise control activated, the vehicle suddenly decelerated to 15 MPH. The contact became aware that the cruise control system had changed the set speed independently. The vehicle returned to normal functionality, but the failure became a regular occurrence, with the vehicle accelerating or decelerating independently. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The contact was advised that the cruise control should not be activated. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and…
Apr 16, 2025 · 1,500 milesForward collision avoidance1 injury
The contact owns a 2024 Mercedes-Benz GLE 450. The contact stated that while driving at 30 MPH, the vehicle came to a sudden stop while approaching a puddle of water. The contact was thrown forward. There was an unknown warning light illuminated. The air bags did not deploy. The contact confirmed that there was no surrounding object that would have activated the Forward Collision Avoidance. The contact sustained injuries to her hand, finger, and nail but medical attention was not provided. The vehicle was taken to the local dealer but was not diagnosed or repaired. The dealer informed her to disable the driver assist and that there was no error code since it does not record. The contact was…
Sep 4, 2024 · 2,058 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.