Model year record

2023 Mercedes-Benz Metris recalls & problems

The 2023 Mercedes-Benz Metris has 4 safety recalls and 2 owner complaints on file with NHTSA. The most-reported problem area is air bags (1 complaint).

Recalls4safety recalls

Complaints2filed by owners

Crashes · fires1 · 0reported in complaints

Injuries · deaths4 · 0reported in complaints

Safety recalls

Air bagsFeb 6, 2026

Air bag/restraint control module

Recall 26V07000052,360 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.
Fix: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.

EquipmentJul 11, 2025

Electrical › Infotainment › Video (touch)screen/monitor/unit

Recall 25V46300043,422 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Fix: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

Components: Equipment › Electrical › Infotainment › Video (touch)screen/monitor/unit; Back over prevention › Sensing system › Camera

Fuel system, gasolineDec 21, 2023

Delivery › Fuel pump

Recall 23V88100013,726 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.

Fuel system, gasolineJun 26, 2023

Delivery › Fuel pump

Recall 23V44400020,500 vehicles

Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Risk: A loss of drive power can increase the risk of a crash.
Fix: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

Crash test ratings

2023 Mercedes-Benz Metris Cargo Van CV RWD

OverallNot Rated

Frontal crash	Not Rated
Side crash	Not Rated
Rollover	Not Rated

Forward collision warning: Standard · Lane departure warning: Optional

2023 Mercedes-Benz Metris Passenger Van PV RWD

OverallNot Rated

Frontal crash	Not Rated
Side crash	Not Rated
Rollover	Not Rated

Forward collision warning: Standard · Lane departure warning: Optional

NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.

Fuel economy

Metris (US Postal Long)

21mpg combined

City / highway	19 / 25 mpg
Fuel	Premium Gasoline

2 L · 4 cyl · Automatic 9-spd · Rear-Wheel Drive · about $3,900/year to fuel

Metris (US Postal)

21mpg combined

City / highway	19 / 25 mpg
Fuel	Premium Gasoline

2 L · 4 cyl · Automatic 9-spd · Rear-Wheel Drive · about $3,900/year to fuel

Metris (Cargo Van)

20mpg combined

City / highway	19 / 23 mpg
Fuel	Premium Gasoline

2 L · 4 cyl · Automatic 9-spd · Rear-Wheel Drive · about $4,100/year to fuel

Metris (Cargo Van, LWB)

20mpg combined

City / highway	19 / 23 mpg
Fuel	Premium Gasoline

2 L · 4 cyl · Automatic 9-spd · Rear-Wheel Drive · about $4,100/year to fuel

Metris (Passenger Van)

19mpg combined

City / highway	18 / 22 mpg
Fuel	Premium Gasoline

2 L · 4 cyl · Automatic 9-spd · Rear-Wheel Drive · about $4,350/year to fuel

EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.

What owners report

Problem area	Complaints	Crashes	Injuries	Typical mileage*
Air bags	1	1	4	—
Seat belts	1	1	4	—
Lane departureAssist	1	1	4	—
Steering	1	0	0	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Steering
The power steering randomly fails in the vehicle and works again when the vehicle is restarted. Here is the link to Mercedes's inspection: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 2, 2026
Air bagsCrash4 injuries
This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This accident took place at about 40mph and included multiple vehicles rear ending the vehicle in front of them. The metris was the third or fourth vehicle in a line of approximately 6 to 7 total vehicles. The air bags did not deploy, even though the vehicle was struck from the front and the back and the other vehicles involved had deployed air bags. The seatbelt also did not engage, causing the…
Jan 13, 2026

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.