The 2004 Toyota Matrix has 3 safety recalls and 138 owner complaints on file with NHTSA. The most-reported problem area is power train (38 complaints).
Recalls3safety recalls
Complaints138filed by owners
Crashes · fires18 · 2reported in complaints
Injuries · deaths17 · 0reported in complaints
2004 Toyota Matrix in an NHTSA crash test
Safety recalls
Exterior lighting
NHTSA recall 09E012000 · Apr 7, 2009 · 16,270 vehicles · opened after NHTSA action (OVSC)
Problem: SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Fix: SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Visibility › Glass, side/rear
NHTSA recall 08V162000 · Apr 10, 2008 · 662,178 vehicles · opened after NHTSA action (ODI)
Problem: TOYOTA IS RECALLING 662,178 MY 2003-2004 COROLLA, COROLLA MATRIX AND PONTIAC VIBE VEHICLES EQUIPPED WITH POWER WINDOWS. THE DRIVER AND FRONT PASSENGER DOOR GLASS BOLTS MAY LOOSEN AND COME OFF, CAUSING THE DOOR GLASS TO SEPARATE FROM THE WINDOW REGULATOR. DUE TO THE COMPONENTS BECOMING LOOSE AND POSSIBLY RATTLING, AN ABNORMAL NOISE MAY BE HEARD FROM THE DRIVER AND /OR FRONT PASSENGER DOOR WHEN OPERATING THE POWER WINDOWS.
Risk: THE DOOR GLASS MAY SEPARATE FROM THE WINDOW REGULATOR, BIND AND SHATTER DURING OPERATION OF THE POWER WINDOWS, CAUSING DRIVER DISTRACTION AND/OR INJURY.
Fix: DEALERS WILL REPLACE THE DRIVER AND FRONT PASSENGER DOOR GLASS BOLTS WITH NEWLY DESIGNED BOLTS FREE OF CHARGE. THE RECALL BEGAN ON APRIL 16, 2008 TO TOYOTA OWNERS. THE RECALL BEGAN ON MAY 21, 2008, FOR PONTIAC OWNERS. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371 OR PONTIAC AT 1-800-620-7668.
Exterior lighting › Headlights
NHTSA recall 06E023000 · Mar 13, 2006 · 292,000 vehicles · opened after NHTSA action (OVSC)
Problem: CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Risk: WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
Fix: ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.
Crash test ratings
NHTSA side barrier crash test
2004 Toyota Matrix 4-DR.
Overall
Not Rated
Frontal crash
Not Rated
Side crash
Not Rated
Rollover
★★★★★
Rollover risk
14%
NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.
Fuel economy
Matrix
28mpg combined
City / highway
25 / 33 mpg
Fuel
Regular Gasoline
1.8 L · 4 cyl · Manual 5-spd · Front-Wheel Drive · about $2,400/year to fuel
Matrix
27mpg combined
City / highway
25 / 30 mpg
Fuel
Regular Gasoline
1.8 L · 4 cyl · Automatic 4-spd · Front-Wheel Drive · about $2,500/year to fuel
Matrix AWD
25mpg combined
City / highway
22 / 29 mpg
Fuel
Regular Gasoline
1.8 L · 4 cyl · Automatic 4-spd · 4-Wheel or All-Wheel Drive · about $2,700/year to fuel
Matrix
24mpg combined
City / highway
22 / 29 mpg
Fuel
Premium Gasoline
1.8 L · 4 cyl · Manual 6-spd · Front-Wheel Drive · about $3,400/year to fuel
EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.
What owners report
Problem area
Complaints
Crashes
Fires
Injuries
Typical mileage*
Power train Manual transmission; Clutch assembly
38
0
0
0
88,250 mi
Air bags Frontal; Frontal › Passenger side › Inflator module
36
5
2
1
130,500 mi
Vehicle speed control
15
6
0
8
34,250 mi
Visibility Power window devices and controls; Glass, side/rear
13
1
0
3
67,400 mi
Electrical system Ignition; 12v/24v/48v battery
9
0
1
0
97,000 mi
Structure Body › Bumpers; Body › Door
8
0
0
2
35,009 mi
Fuel system, gasoline Storage › Tank assembly › Filler pipe and cap
8
0
0
0
44,343 mi
Steering
8
6
0
7
81,133 mi
Tires
6
2
0
0
—
Engine and engine cooling Exhaust system; Engine
6
1
0
0
103,000 mi
Service brakes, hydraulic Foundation components › Disc › Rotor; Antilock/traction control/electronic limited slip
5
0
0
0
26,050 mi
Suspension
5
0
0
0
26,000 mi
*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Recent owner complaints
Jan 1, 2021 · 143,000 milesVisibility TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE RAISING OR LOWERING THE DRIVER'S SIDE WINDOW, THERE WAS A CLICKING AND RATTLING SOUND HEARD. THE WINDOW ALSO SEEMED TO LOOSER THAN NORMAL. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 08V162000 (VISIBILITY) HOWEVER, THE VIN WAS NOT INCLUDED. A DEALER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.
Oct 20, 2014 · 100,000 milesAir bags TAKATA RECALL WILL SOMEONE GET TOYOTA TO REPAIR MY CAR? I HAVE BEEN TRYING TO GET MY AIRBAG HAZARD REPAIRED SINCE 2014 RECALL CAME OUT. NO SUCCESS TO DATE. MEANWHILE FORCED TO DRIVE POTENTIAL BOMB. IT APPEARS TOYOTA IS GIVING PEOPLE THE RUN-AROUND. I STAYED ON THE LINE FOR GREAT LENGTH OF TIME AND WAS TOLD TO CALL BACK LATER AND CUT OFF. DEALER IS NOT CALLING BACK. ANY HELP WILL BE GREATLY APPRECIATED, THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 24, 2018 · 206,500 miles · crash · fireAir bags › Frontal TAKATA RECALL - WHILE DRIVING ON A HIGHWAY, THERE WAS A SLOW UP, AND I BRAKED, BUT STOPPED RIGHT AT THE REAR BUMPER OF THE CAR IN FRONT OF ME. HOWEVER, ANOTHER CAR WAS COMING BEHIND ME AND COULDN'T STOP, OR DIDN'T NOTICE THAT TRAFFICE HAD STOPPED. HE PUSHED ME INTO THE CAR IN FRONT OF ME. AT THAT MOMENT, WHICH WAS NOT A SEVERE FRONT END HIT, I SAW FIRE, AN EXPLOSION, AND THE AIRBAG BLEW OUT THE ENTIRE DASH ON THE PASSENGER SIDE, AND FLEW TO THE BACK SEAT BEHIND THE DRIVER'S SIDE. ALSO, THE DRIVER'S SIDE AIRBAG DEPLOYED. METAL WAS FLYING OUT OF THE PASSENGER SIDE AIRBAG IN THE FRONT. WE COULD NOT BELIEVE THE DAMAGE THAT RESULTED FROM SUCH A SOMEWHAT MINOR ACCIDENT. ADDITIONALLY, THE CAR WAS…
Jan 1, 2004Air bags TAKATA RECALL. I'VE BEEN RECEIVING RECALL NOTICES FOR THIS VEHICLE FOR YEARS. I HAVE BEEN ATTEMPTING TO HAVE THREE ISSUES RESOLVED, ONLY ONE OF WHICH IS THE TAKATA AIRBAG PROBLEM. I HAVE ATTEMPTED TO MAKE AN APPOINTMENT FOR THE REPAIRS AT THE NEAREST TOYOTA DEALER TO ME (ABOUT A 2.5 HOUR-RT DRIVE FROM MY HOME) FOR THE PAST YEAR+, BUT I AM REPEATEDLY TOLD THAT THEY ARE AWAITING THE PART(S) FOR THE TAKATA AIRBAG REPAIR. TO MAKE THINGS WORSE, I CONSTANTLY RECEIVE FLYERS FROM TOYOTA URGING ME TO HAVE THE REPAIRS DONE ASAP. I WOULD LIKE TO. BUT APPARENTLY, TOYOTA IS HAVING PROBLEMS GETTING THE PARTS TO THEIR DEALERSHIPS. IN THE MEANWHILE, I'M DRIVING A POTENTIALLY DANGEROUS CAR.
Aug 13, 2017 · 95,000 milesAir bags TAKATA RECALL NOT ADDRESSED BY THE MANUFACTURER IN A TIMELY MANNER. RECALL NUMBER: 08V162 FROM 2008, RECALL STATUS IS INCOMPLETE. LEADING TO POWER WINDOWS COMPLETELY IMMOVABLE. MANUFACTURER FAILED TO REMEDY THESE RECALLS IN A TIMELY MANNER.
Jan 1, 2017 · 70,000 miles · crash · 1 injuryAir bags TL* THE CONTACT OWNED A 2004 TOYOTA MATRIX. WHILE DRIVING 3 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CAUSED A CRASH. THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. IT WAS UNKNOWN IF THE VEHICLE WAS TOWED BECAUSE THE CONTACT COULD NOT REMEMBER. MOTTER AUTO REPAIR OF OAKLAND, CALIFORNIA WAS MADE AWARE OF THE CRASH AND REPAIRED THE FRONT PASSENGER SIDE OF THE VEHICLE AND THE PASSENGER DOOR. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. IN ADDITION, THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AGAIN.…
Jan 27, 2015Air bags TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. HOWEVER, THE INTERIM RECALL NOTICE STATED THAT THE PARTS WERE AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Nov 2, 2016Air bags I HAVE BEEN TRYING TO GET A RECALL 15V043 DONE SINCE JAN/FEB THIS YEAR AND I KEEP CALLING THE DEALER AND GETTING TOLD THEY HAVE NEVER BEEN SENT THE PARTS EVER. I ALSO HAVE THE AIR BAG RECALL 15V285 AND THIS IS THE SECOND TIME IVE CALLED THEM REGARDING THIS RECALL AS WELL. WTF DO THEY NEVER GET PARTS NOW? WHATS REALLY ANNOYING IS I KEEP GETTING LETTERS IN THE MAIL REGARDING RECALLS AND THIS LAST ONE SAYS "WHY HAVEN'T WE HEARD FROM YOU?" EVEN THOUGH IVE CALLED MULTIPLE TIMES.
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
NHTSA defect investigations
EA08004 · opened Feb 5, 2008 · closed May 1, 2008 · led to recall 08V162000SIDE FRONT POWER WINDOW SHATTERS FOR THE SUBJECT VEHICLES, THERE IS A POSSIBILITY THAT THE RETENTION FORCE OF THE REGULATOR BOLTS WHICH ATTACH THE FRONT SIDE WINDOW GLASS TO THE POWER WINDOW REGULATOR MAY NOT BE SUFFICIENT DUE TO AN INTERFERENCE OF THE RETENTION NUT AND THE BOLT SHOULDER RADIUS.IN THIS CONDITION THE BOLT MAY BECOME LOOSE, CAUSING A LOUD NOISE TO BE GENERATED WHEN THE WINDOW IS RAISED OR LOWERED.IF THE VEHICLE AND THE POWER WINDOW ARE CONTINUOUSLY OPERATED IN THIS CONDITION, THE BOLT MAY COMPLETELY SEPARATE, CAUSING THE GLASS TO BECOME MISALIGNED, AND IN THE WORSE CASE, THE GLASS MAY SHATTER DURING OPERATION OF THE POWER WINDOW.GENERAL MOTORS CORPORATION (GM) AND TOYOTA NORTH AMERICA, INC. (TOYOTA) WILL CONDUCT A SAFETY RECALL ON THE PONTIAC VIBE, TOYOTA COROLLA AND TOYOTA MATRIX VEHICLES TO REPLACE THE REGULATOR BOLT WITH A BOLT AND WASHER.GM WILL RECALL 122,593 MY 2003-2004 PONTIAC VIBE VEHICLES.ODI…
