Model year record

2012 Volkswagen Routan recalls & problems

The 2012 Volkswagen Routan has 1 safety recall and 63 owner complaints on file with NHTSA. The most-reported problem area is electrical system (39 complaints).

Recalls1safety recalls

Complaints63filed by owners

Crashes · fires1 · 0reported in complaints

Injuries · deaths2 · 0reported in complaints

Safety recalls

SuspensionApr 5, 2012

Rear

Recall 12V14700015 vehicles

Problem: VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012 ROUTAN VEHICLES, MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.
Risk: THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
Fix: VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

Crash test ratings

2012 Volkswagen Routan VAN FWD

OverallNot Rated

Frontal crash	Not Rated
Side crash	Not Rated
Rollover	★★★★★
Rollover risk	16.4%

NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.

Fuel economy

Routan FFV

20mpg combined

City / highway	17 / 25 mpg
Fuel	Regular Gasoline

3.6 L · 6 cyl · Automatic 6-spd · Front-Wheel Drive · about $3,350/year to fuel

EPA estimates from fueleconomy.gov for each engine and transmission sold. Annual cost is the EPA's estimate for 15,000 miles a year at its current fuel and electricity price assumptions. Your results will vary.

What owners report

Problem area	Complaints	Crashes	Injuries	Typical mileage*
Electrical system	39	0	0	77,000 mi
Engine	21	0	0	89,015 mi
Steering	8	0	0	79,500 mi
Fuel/propulsion system	8	0	0	111,031 mi
Service brakes	7	0	0	19,563 mi
Power train	7	0	0	17,000 mi
Unknown or other	7	1	1	63,000 mi
Air bags	6	1	2	—
Vehicle speed control	3	0	0	93,500 mi
Exterior lighting	2	0	0	—
Seats	2	0	0	—
Visibility/wiper	1	0	0	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Air bags1 injury
Driver steering wheel airbag deployed while parking van at work. Nothing was hit just went off causing burns and wrist pain and swelling. Wife stated that the front windshield wipers started turning on randomly while driving to work and then airbag blew while parking.
Jul 8, 2024
Electrical system
My vehicle is shutting off while driving. It randomly shuts off and I see there are other recalls associated with this issue for a different year but same vehicle/model. I am being quoted well over $2,000 in repairs. This vehicle only has 130,000 miles on it.
Mar 15, 2024
Service brakes
At first it starts off the vehicle will just shut off while you are driving which is very dangerous I have read many people complaining about this it needs to be recalled then the brakes go and then the transmission seal I have done all the maintenance up keep on my vehicle there is no reason for the vehicle did you shut off the way it keeps shutting off and dying for no reason the battery keeps dying by the next morning when nothing is left on in the vehicle it has caused me a great deal of grief and it is very scary when you have children in the car and your vehicle just shuts off on the freeway when everything is electric guess what no breaks
Aug 2, 2023
Engine
NHTSA Recall 14v396 is probably the best correction to this issue. My van has shut off mid-driving while my children are in the car with me. It is so dangerous in the road. I can't move the steering wheel. Mechanics can't seem to diagnose the problem because the van doesn't give any computer codes when it would shut down. There are similar complaints and I wonder how Volkswagen knows of this issue and has failed to inform the owners of these vehicles. Chrysler had a similar issue and did a recall. I hope Volkswagen would acknowledge this issue.
Jun 13, 2023
Electrical system
Several times in the last month the car has stopped running without warning. It just shuts off. This has happened in our subdivision travelling at 20mph and most recently on the highway travelling 65mph. The power steering, brakes, everything go dead when the car just turns off and this could cause a serious accident.
Sep 30, 2022
Unknown or other
On Thursday January 6, 2022, I took my car Volkswagen Routan 2012 to the service center because the check engine light went on and the engine revving. The service center took a week for diagnostic it, then they informed me on January 13, after charging me $180 that it needs a new transmission because it stuck in limp mode (see attached report). I asked the customer service to contactÂ Volkswagen representative because this problem seems to be a manufacture problem, especially the car run less than 85000 miles and all maintenance service done on time with Volkswagen dealership. This mileages are considered very low to have a transmission problem with well maintained car. They took another…
Dec 31, 2021
Electrical system
Car is stalling out while driving with no warning. Doesn't matter the rate of speed I'm going it just cuts out. Can't turn steering wheel. No codes pop up. No mechanics can pinpoint issue. I have seen quite a few thousand people complaining of the same issue and reported it to vw as well as nhtsa and NO ONE will do a recall. Chrysler did a recall for this same issue but NOT vw. This is a safety issue for not only the owner but other drivers on the road. If I get into an accident or cause one I WILL BE suing nhtsa as well as vw for no recall being done. I have printed out over 100 pages of complaints from others for evidence of complaints. I have already entered the class action lawsuit with…
Dec 30, 2021
Power train
The transmission on our 2012 VW Routan has completely failed. The car will not go into gear and left my wife in a position where she was stranded in traffic. We are the original owners of this vehicle and have followed the recommended maintenance schedule. The engine in this vehicle is a Chrysler Pentastar V6. (The vehicle was built as a joint venture between VW and Chrysler) According to online research Chrysler has recognized a âfatal flawâ in this engine and has extended warranty to customers in order to cover repairs beyond 100,000 miles. We only have 72,000 on our vehicle. I have spoken with VW North America, they told me to plead my case with Chrysler. I spoke with Chrysler and…
Nov 24, 2021

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.