*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Service brakes
Rear brake on motorcycle does not stop the motorcycle. After three BMW dealer visits and rear brakes having been bled, the rear brake pedal becomes soft and does not stop the motorcycle. The same problem occurred each time within 2-3 months of the repair. The only way to stop the motorcycle is to use the front brake. The BMW service department cannot explain the reason this keeps happening.
May 18, 2023Service brakes
THE REAR BRAKE BECOMES INEFFECTIVE. DEALER SAYS THAT AIR INVADES THE REAR BRAKE SYSTEM. BLEEDING THE OLD BRAKE FLUID AND REPLACING IT WITH NEW BRAKE FLUID SOLVES THE PROBLEM FOR A FEW MONTHS. THEN IT HAPPENS AGAIN AND THE BLEEDING MUST BE DONE AGAIN. FRONT BRAKE CONTINUES TO BE EFFECTIVE AT ALL TIMES.
Aug 20, 2019 · 12,000 milesEngine
WHILE RIDING THE MOTORCYCLE AT HIGHWAY SPEEDS, THE ENGINE GOES INTO A FAULTED STATE SPONTANEOUSLY WITH NO WARNING PRIOR, THE ECU IS FAULTING AND PUTTING THE ENGINE INTO "LIMP MODE" WHICH IS ALMOST EQUIVALENT OF COMPLETELY KILLING THE ENGINE THE WAY IT IS CURRENTLY DONE, AND YOU ARE LEFT TO NAVIGATE OFF THE HIGHWAY IN A SEVERELY DEBILITATED STATE OF OPERATION. THE ENGINE IS PROGRAMMED WITH A "LIMP MODE" FAULT I ASSUME TO SAVE THE ENGINE? BUT MY COMPLAINT IS , THE WAY IT CURRENTLY OPERATES ON THE MOTORCYCLE,IT IS PATENTLY "UNSAFE" AND PUTS THE RIDER OR OPERATOR AND PASSENGER IN A VERY DANGEROUS SITUATION SHOULD THE "LIMP MODE" FAULT BE ENGAGED . I DON'T UNDERSTAND THE NEED FOR THIS, WITHOUT…
Mar 31, 2018 · 490 milesSuspension
I WAS NEVER NOTIFIED ABOUT AN IMPORTANT SAFETY RECALL. NO NOTIFICATION VIA MAIL, EMAIL, PHONE CALL, ETC. I WAS ONLY ALERTED TO THIS RECALL WHEN I BROUGHT MY BMW MOTORCYCLE BACK TO THE BMW DEALER FOR NON-RELATED WARRANTY WORK. THE DEALER WAS VERY SURPRISED I HAD NOT HAD THE FRONT FORK RECALL DONE, AND MY REPLY WAS THAT I WAS NEVER NOTIFIED. THIS IS SAFETY RECALL # 17V-438, FYI. THIS RECALL BEGAN IN AUGUST, 2017. NO NOTIFICATION IS VERY SURPRISING AND UPSETTING TO ME, AS I PURCHASED THIS BMW MOTORCYCLE BRAND NEW AT THIS DEALER, SO BMW CLEARLY HAS MY INFORMATION ON FILE. MY INFO HAS NOT CHANGED SINCE PURCHASE OF THIS MOTORCYCLE IN AUGUST OF 2016. IN MY OPINION, THIS IS A VERY IMPORTANT SAFETY…
Jan 25, 2018 · 600 milesSuspension
ON MAY 13, 2017, WHILE RIDING MY 2016 BMW R1200GS WITH 11500 MILES, ONE OF MY RIDING PARTNERS NOTICED OIL LEAKING FROM THE SUSPENSION FORK TUBES. AFTER PEELING THE RUBBER BOOTS THAT COVER THE STANCHIONS, WE NOTICED THAT BOTH STANCHIONS ON THE BIKE HAD SEPARATED. I WOULDN'T HAVE KNOWN ABOUT IT, EXCEPT ONE OF THE PERSONS WITH WHOM I WAS RIDING, HAD THE SAME ISSUE HAPPEN WITH HIS 2013 BMW R1200GS. I STILL HAD TO RIDE 170 MILES HOME WITH 15 MILES OF IT ON DIRT. I RODE STRAIGHT TO THE DEALERSHIP AND THEY WOULDN'T LET ME TAKE THE BIKE BECAUSE THEY CONSIDER THIS A VERY DANGEROUS SITUATION. AND, DEALERSHIP KNEW OF THE ISSUE BECAUSE IT HAPPENED TO OTHER CUSTOMERS. THIS IS DEFECTIVE DESIGN. ONE…
May 13, 2017 · 11,500 milesSteeringCrash
I WAS TRAVELING IN ON A STRAIGHT PORTION OF PACIFIC COAST HIGHWAY IN HUNTINGTON BEACH. THERE WAS NO TRAFFIC AROUND AND NO DEBRIS IN THE ROAD. I WAS TRAVELING APPROXIMATELY 40 MPH WHEN THE HANDLEBAR ON MY MOTORCYCLE VIOLENTLY JERKED TO THE LEFT FOR A SPLIT SECOND AND CORRECTED ITSELF. THIS WAS NOT NORMAL AND VERY DANGEROUS. I LOOKED AT THE HANDLEBAR AND NOTICED THAT IT WASN'T STRAIGHT OR SQUARE TO THE DIRECTION I WAS TRAVELING. A SECOND AFTER SEEING THE HANDLE BAR THE BIKE JERKED TO THE LEFT AGAIN, THIS TIME CAUSING ME TO LOSE CONTROL AND CRASH. IT WAS OBVIOUS TO ME THAT SOMETHING VERY UNUSUAL HAPPENED. WHEN I LOOKED AT THE BIKE AFTER THE CRASH I SAW THE FORK WAS SEPARATED (SEE ATTACHED…
May 12, 2017 · 5,500 milesSuspension
POTENTIAL CRITICAL FAILURE IN UPPER FORK TUBE STANCHIONS.
May 1, 2017 · 4,300 milesSuspension
THE LEFT STANCHION HAS COME LOOSE FROM THE CRIMPED CONNECTION AT THE TOP OF THE UPPER TUBE. I HAVE SEEN MANY OTHER PROBLEMS WITH THIS DESIGN ON OTHER BIKES ON THE SOCIAL MEDIA FORUM I TRACK. GS GIANTS ON FACEBOOK, AND ALSO ON ADVRIDER.COM. I TOOK IT TO THE BMW SHOP TODAY IN TULSA OK. I HAD TO SHOW THEM EXACTLY HOW IT WAS LOOSE. I HAVE NOT BEEN IN AN ACCIDENT WITH THIS BIKE. I DO RIDE IT ON ROUGH GRAVEL ROADS, BUT THE BIKE IS DESIGNED FOR THIS TYPE OF ENVIRONMENT.
May 6, 2017 · 11,000 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.