*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
SuspensionCrash2 injuries
Valentine day a car side swiped me on the 91 freeway my car went out of control but I was able to get control of the vehicle driver side got banged up from the back bumper all the way to the driver side front fender.
Feb 14, 2026Exterior lighting
The exterior lighting does not light up as warranted. It is impossible to see at night due to the lack of lighting from the headlights. The problem was confirmed with the dealership, however I was told to replace the bulbs which I had done. Replacing the bulbs did not fix the issue so I went back to the dealership and told them again. I was told I would have to replace the entire headlight unit in order for the exterior lights to work properly and that I would have to pay for it. It is extremely dangerous to myself and others if Iâm driving at nite and I cannot see anything. There were no warning lamps, messages or other symptoms prior to the failure of the headlights.
May 2, 2016Service brakes
I was driving and had to hard brake as to not hit a young driver who wasn't paying attention to his driving. The brake pedal went all the way to the floor. There were no warning lights on. I got the car checked out by our local mechanic AND a certified Cadillac dealer. We had a new master cylinder and O ring installed in October. Our mechanic found there is a special bulletin on 18 different vehicles with the same issue. And my Cadillac is on that list. I don't understand how this problem CAN'T be a total recall and just a special bulletin. My safety was totally at risk as the brake system was not working properly. Now with that being the Chevy/Cadillac dealership found that there is a…
Oct 9, 2025Exterior lighting
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights failed to properly illuminate the roadway, limiting the driverâs vision while driving. The contact stated that the passengerâs side headlight was inoperable, and the driverâs side headlight was very dim. Due to the failure, the contact was forced to use the high-beam headlights while driving at night. The vehicle was taken to a local dealer, and the contact was informed that there were no recalls on the VIN related to the failure. The contact was provided with an estimate for the repair. Upon investigation, the contact discovered that there was a Class Action Lawsuit on similar…
Dec 3, 2025 · 105,000 milesExterior lighting
My father gave me his 2013 Cadillac SRX and I have noticed the headlights have dimmed significantly over the past few months. I replaced the lamps, but the same issue still exists. I spoke with my local Cadillac dealership and they told me of the known issue with the headlights. I did some research and see there was a class action lawsuit against Cadillac, but it does not seem to apply to vehicles registered in Wisconsin. I will need to correct this problem as driving at night has now become very difficult. If you have history of this issue with other drivers, any insight or direction would be much appreciated. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF…
Jan 10, 2026Exterior lighting
Vehicle Headlamps fail to project adequate light to see the road. Several hundred dollars have been invested in attempting to fix this, resulting in zero noticeable help.
Aug 16, 2021Steering
While driving steering becomes unresponsive for a few seconds then returns to normal
Oct 25, 2025Exterior lighting
Left front headlight is so dim I cannot drive my car in the dark. I have spent money replacing the bulbs, cleaning the lenses through professional shop(s) and still goes dim and unsafe. After researching this I see this is a ongoing problem with this vehicle. I am now having to spend over $1,000 to replace the entire headlight assembly and I don't even know how long that will last. From research from another person it looks like the assembly where the light get hot is chrome sprayed plastic. Cheap parts causing me so much money that should be reliable in my vehicle. I see GM reimbursement owners in Fl and CA for this issue for a few years. this is terrible as I am a working adult required…
Mar 3, 2025
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
