*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Power train
Vehicle Safety Complaint â 2023 Chevrolet Equinox LT I am reporting a potentially dangerous safety defect involving my 2023 Chevrolet Equinox LT equipped with the 1.5-liter turbocharged engine. While operating my vehicle on a public roadway, it suddenly lost power and stopped functioning without advance warning, creating a dangerous situation for myself and other motorists. The vehicle had to be towed to an authorized Chevrolet dealership. I received no prior recall notification, and my VIN did not indicate an applicable recall. The dealership informed me that the fuel pump recall applied only to 2.5-liter engines. I am concerned because General Motors has published fuel pump control…
Oct 14, 2026SteeringCrash
Driving around a curve and the steering wheel would not move. Wheels locked up and heard a clink the lower control arm disconnected from the car.
Oct 7, 2026Fuel/propulsion system
Fuel pump was recalled from what I was told. I got it towed into the shop because it stopped in the middle of me driving down the road with my children, from the doctor, July 2026, they then said it was fixed. September 2026, I was going to pick up my son from work and it stopped again, with my children in the car, again, this time on the expressway in the middle of rush hour traffic. I got it towed to the same shop (dealership) for the same problem and now they're trying to charge me for a repair that wasn't fixed in the first place.
Sep 24, 2026Fuel/propulsion system
The high-pressure fuel pump on my 2023 Chevrolet Equinox has suffered a structural mechanical failure, creating a severe risk of sudden engine stall while driving. Exactly 60 days ago, a certified GM dealership performed Customer Satisfaction Program N252524760 on this vehicle to address fuel system faults. The software calibration mandated by the campaign failed to resolve the underlying physical defect. The exact same fuel system trouble codes have returned, and the vehicle is now unsafe to transport my children. The manufacturer's remedy was incomplete, and the dealership is refusing to replace the defective mechanical pump without an out-of-pocket charge, despite the failure stemming…
Sep 24, 2026Fuel/propulsion system
**NHTSA Complaint Summary: 2023 Chevrolet Equinox Warranty & Safety Failure** * **First Stall & Initial Negligence:** After a factory engine replacement, the vehicle suffered a fuel system failure. Castle Rock Chevrolet falsely claimed it was repaired, leading to a catastrophic stall on a high-speed highway with raw gasoline and burning plastic odors. * **Second Stall & False Diagnosis:** Following a tow, the dealership cleared the car, claiming "no errors". Within 24 hours, it stalled again in live traffic. Castle Rock then refused emergency warranty service and hung up on you. * **Critical Safety Hazard:** The vehicle experiences a severe electrical voltage drop (triggering **"Engine…
Aug 21, 2026Electrical system
The ongoing issues with my 2023 Chevrolet Equinox, VIN [XXX], which I have brought to your dealership multiple times for the same unresolved problem. I was told three separate times that the engine light was fixed. I checked the vehicle today, and the engine light is still on. I was misled three times. Since purchasing this vehicle, I have not been able to drive it. Instead, I have spent the last four weeks repeatedly picking up and dropping off the car at your dealership. The vehicle has spent more time in your service department than with me. This has caused significant loss of time, money, and peace of mind. You have wasted my time, energy, and resources, and your team has already put 95…
Jul 30, 2026Fuel/propulsion system
The vehicle is experiencing repeated, sudden engine stalling while driving at speed, creating an immediate risk of a severe traffic collision. In March 2025, the fuel pump failed and was replaced by an independent mechanic, who later had to clear a system clog in August 2025 after a second stall. In August 2026, the dealership replaced the fuel pump under an official NHTSA safety recall. Within days of receiving the vehicle back, the new recall remedy failed, causing the vehicle to stall in traffic again and nearly cause a major accident. The vehicle has suffered four separate fuel-system-related failures/stalls under 87,000 miles. The manufacturer's official recall remedy has failed to…
Aug 18, 2026Electrical system
From the very first day of purchase, the vehicle displayed a checkâengine light, which I immediately pointed out to your salesperson. My concerns were dismissed, and I was assured that it was ânot a big deal,â despite the fact that the issue was clearly present at the time of sale. Since then, I have spent substantial time and money attempting to resolve the vehicleâs defects. A mechanic spent six hours diagnosing and attempting repairs, yet the vehicle continues to display serious fault codes, including: EVAP System Switching Valve âBâ Performance / Stuck Open DC/DC Converter Voltage Sensor âAâ Range/Performance
Jul 30, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
