*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Engine
While driving, the vehicle suddenly lost engine power (it shut off) and displayed "auto start stop shift to P, then restart engine". The vehicle has never done this before, and thank goodness my wife did not have the kids in the car at the time. She was able to pull over safely only because she was on a small road with light traffic, and not at highway speed. Clearly, this put not only our vehicle at risk, but others as the brakes and steering became very hard to use when the engine just shut off out of nowhere. Since it happened today, I have not taken it in to be inspected as of yet. Upon my wife getting the car restarted she came the few miles straight home, where I did test the battery…
Oct 20, 2026Power train
The shift cable bushing on my 2017 Ford Fusion SE (VIN: [XXX]) failed and disintegrated, causing the shift selector to bind and disconnect from the transmission linkage. The gear selector shows Park while the transmission remains engaged in gear, creating a severe rollaway hazard. This matches the exact failure mechanism of NHTSA Recall Campaign 22S43 / 21V-376, but Ford claims this specific VIN was excluded from the recall scope INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 14, 2026Service brakes
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed and depressing the brake pedal to stop, the brake pedal extended to the floorboard, and the braking distance was extended. During the failure, the brake warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the rear hydraulic brake hoses had failed and needed to be replaced. The rear hydraulic brake hoses were replaced, and the vehicle was repaired. The failure mileage was 144,955.
Aug 1, 2026 · 144,955 milesPower train
The automatic transmission failed at approximately 59,000 miles. The vehicle was delivered to an authorized Ford dealership on 09/04/2025 for warranty repair. The transmission was replaced. The vehicle remained at that dealership approximately eight months and was returned to me on or about 05/01/2026. After return, a grinding and clunking noise was present when accelerating, turning, braking and going over bumps. A power steering line failed within days of return and emitted smoke from the front of the vehicle while driving. A "Shift System Fault" message began appearing when shifting into reverse and continues to appear intermittently. The same dealership performed three further repair…
Sep 4, 2025Power train
We purchased this 2017 Ford Fusion 1.5L EcoBoost in August 2022 at 48,968 miles. At 55,940 miles, the vehicle developed a documented coolant leak requiring water-pump replacement. At approximately 75,520 miles, the coolant level was again documented as requiring attention. At approximately 84,189 miles, the vehicle experienced low coolant, low oil, white/gray smoke and rough running. Manteca Ford identified Ford TSB 22-2322 and ultimately performed a major short-block replacement. Despite this major engine repair, mechanical and drivability problems continued. At approximately 101,375 miles, we returned the vehicle to Manteca Ford specifically for loss of power and hesitation. The Ford…
Feb 1, 2023Power train
I was driving my 2017 Ford Fusion Platinum on my way home and the wrench light came on and said check manual when i looked in my app the only thing that was in the maintenance was my 90k maintenance . my car is driving fine no RPM jumping no smoking no burning smell no shaking nothing ( the wrench light was off when i cranked it to take my daughter to work Saturday morning ) well Saturday on my way home from bring my daughter to work my check engine light came on still my car is driving fine when i looked in my Ford App at the check engine light warning which was these two warnings The transmission control system has detected the transmission torque converter clutch is not operating as…
Sep 19, 2026Power train
Orange wrench light came on dash with see manual ( symbol represents powertrain malfunction). Car lost power and started jerky shifting between second and third gear. We limped the car home and parked until we could get an appointment at the dealership for service. Took it to dealership. They found the powertrain maintenance light wasn't on and no current or historical codes present. Dealership road tested vehicle and verified delayed harsh shifting between 2-3 gears with no codes present. Dealership states most likely has an internal failure starting in the forward, direct or intermediate clutch. Transmission would have to be torn down to diagnose cause. They recommend replacing the…
Sep 5, 2026Power train
The transmission shifter cable bushing on my 2017 Ford Fusion has failed and completely disconnected from the transmission housing on two separate occasions.When this happens, the gear shifter inside the cabin operates freely, but the transmission fails to engage the selected gear. The vehicle shows it is in "Park" on the dash, but the actual transmission remains stuck in Drive or Reverse. This creates an immediate and severe rollaway risk and unintended vehicle movement, as the vehicle cannot be safely secured. Ford previously issued Safety Recall 22S43 for millions of 2013â2016 Fusions for this exact identical defect (degraded Hytrel 4556 shifter bushings). Despite utilizing the same…
Aug 11, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
