*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Fuel/propulsion system
COMPONENT/SYSTEM: Gasoline vapor entering the occupied passenger cabin through the HVAC vents during and after rain with the A/C or heat on. Root cause unidentified, not because it cannot be found, but because Ford Motor Company has not once tested the vehicle under the condition in which the defect occurs, and has refused in writing to assign an engineer who would. Suspected fuel system / evaporative emissions / cowl-to-HVAC intake pathway. Vehicle available to NHTSA for inspection on request. SAFETY RISK: The driver and passengers breathe gasoline vapor inside a closed, moving vehicle. Fuel vapor in an occupied cabin is an inhalation hazard and an ignition hazard. The owner drives with…
Jun 23, 2026Unknown or other
Our 2020 Ford Fusion automatically shifts back into Park and displays the "Shift Sys Fault" error message, the primary culprit is a broken transmission shift cable bushing. Vehicle may be in gear and unable to stop itself from rolling on an incline unless parking brake is applied.
Oct 20, 2026Engine
The contact's brother owns a 2020 Ford Fusion. The contact stated that while the owner was driving 35 MPH, the engine overheated and there was misfire coming from the engine. The check engine warning light illuminated, and there was fluid leaking into the engine. An independent mechanic was contacted by phone. The vehicle was taken to the independent mechanic and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the failure was a known failure with the vehicle. In addition, the contact was informed that the failure was due to the manufacturing design of the engine. The manufacturer was contacted by phone and a…
Aug 28, 2026 · 72,000 milesEngine
2020 Fusion SEL with 41,000 miles. While driving at 65 mph with adaptive cruise control engaged, the vehicle suddenly jerked on two separate occasions during a three-hour drive.
Sep 22, 2026Unknown or other
I recently acquired this vehicle from a dealer after the previous owner traded it in and after reviewing the Carfax I did some deeper digging into this vehicle and discovered that there are 3 recalls that have not been serviced. I am hoping that there wasn't any secondary damage due to the recalled items as I haven't noticed anything necessarily wrong with the car but I figured I'd take it in to be safe. I also want a quote for a transmission drain and fill, NOT A FLUSH. The transmission is shifting fine, I just am looking to get it done as preventative maintenance and for peace of mind. The recall repairs are noted in the PDF attached below.
Sep 19, 2026Engine
Coolant Intrusion. Started with thick white exhaust when starting up in morning. Turned into acceleration lags, car shutting engine off when parked, and exhaust smell coming inside of car. 2014-2019 models have a recall for cracked engine block allowing cooling to leak inside, but 2020 models do not although there is an increased problem with this year and model of car.
Sep 16, 2026Electrical system
The contact owns a 2020 Ford Fusion. The contact received notification for NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available.
Jun 16, 2023Engine
COMPONENT THAT FAILED: The engine cooling fan on my 2020 Ford Fusion SEL (1.5L, non-hybrid) became inoperable and blew three fuses. With the fans not operating, the engine overheated, destroying the head gasket and engine, requiring complete replacement. Failure occurred 07/08/2026 at 49,118 miles. WARNING SYMPTOMS: The A/C began blowing warm air roughly 2 days earlier. The engine temperature lamp illuminated on 07/08/2026 â the first and only time it ever came on. No prior overheating, no coolant loss, no leaks, no other alert. I stopped driving immediately on that single warning and had the vehicle towed. SAFETY RISK: A cooling fan failure progressing to engine destruction risks…
Jul 8, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.
