Model year record

2011 Harley-Davidson Softail recalls & problems

The 2011 Harley-Davidson Softail has 1 safety recall and 3 owner complaints on file with NHTSA. The most-reported problem area is engine and engine cooling (1 complaint).

Recalls1safety recalls

Complaints3filed by owners

Crashes · fires0 · 0reported in complaints

Injuries · deaths0 · 0reported in complaints

Safety recalls

Engine and engine coolingJan 31, 2011

Engine

Recall 11V0370006,964 vehicles

Problem: HARLEY-DAVIDSON IS RECALLING CERTAIN MODEL YEAR 2011 SOFTAIL MOTORCYCLES MANUFACTURED FROM JUNE 7, 2010 THROUGH OCTOBER 8, 2010. THE BODY CONTROL MODULES (BCM) INSTALLED ON THESE MOTORCYCLES (PART NUMBERS 69991-11 AND 69993-11) HAVE A CASE THAT MAY NOT HAVE BEEN PROPERLY SEALED DURING PRODUCTION. AN IMPROPER SEAL MAY ALLOW WATER INTRUSION INTO THE BCM WHICH MAY CAUSE ENGINE STALL.
Risk: AN ENGINE STALL WHILE IN TRAFFIC CAN RESULT IN A CRASH, WHICH COULD LEAD TO INJURY OR DEATH TO THE RIDER.
Fix: HARLEY-DAVIDSON WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE BCM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 21, 2011. OWNERS MAY CONTACT HARLEY-DAVIDSON AT 1-414-343-4056.

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

What owners report

Problem area	Complaints	Typical mileage*
Engine and engine cooling	1	—
Exterior lighting	1	—
Engine	1	—

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

Engine
TL - THE CONTACT OWNS A 2011 HARLEY DAVIDSON SOFT TAIL DELUXE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 75 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE HEADLIGHTS WERE FLASHING INDEPENDENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 11V037000 (ENGINE AND ENGINE COOLING ). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 56,000. DR
Oct 9, 2013 · 53,000 miles
Exterior lighting
REAR RUNNING LIGHTS RANDOMLY, REPEATEDLY GOING OUT -- THEY'VE BEEN REPLACED AT LEAST ONE PER MONTH. THE BIKE IS CURRENTLY ON ITS FOURTH NEW BULB. OTHERS HAVE NOTED THAT THEY'RE HAVING THE SAME ISSUE. *TR
Aug 5, 2011 · 500 miles
Engine and engine cooling
TL*THE CONTACT OWNS A 2011 HARLEY DAVIDSON SOFTAIL DELUXE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT TO A DEALER WHO ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE, BUT IT COULD HAVE BEEN CAUSED BY THE MOTOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.
Jun 1, 2011 · 2,500 miles

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.