*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Service brakes
On March 30, 2026, INFINITI of Naperville performed a multi-point inspection (RO 114984) on my 2025 Infiniti QX60 at 10,507 miles and measured both rear brake pads at 6mm. On October 13, 2026, at 15,467 miles, the same dealership measured both rear brake pads at 3mm â 3mm of wear in approximately 4,960 miles, evenly on both sides. This wear rate is far faster than normal and will require rear pad replacement far sooner than the normal 30,000â50,000 mile service life. When I asked the dealership what would cause both rear pads to wear at this rate, they stated it was normal wear and declined to provide any explanation or diagnosis. I declined their $415 rear pad replacement and rotor…
Oct 13, 2026Electrical system
While driving my vehicle, it suddenly accelerated without my foot on the accelerator. The RPMs increased significantly, and the vehicle went to full throttle, accelerating rapidly without any input from me. I immediately attempted to stop the vehicle by pressing the brakes, but the vehicle continued accelerating. I also attempted to shift the vehicle into Park and Neutral, but it would not shift into either position. I was forced to turn off the engine while the vehicle was still moving in order to stop the incident. After the vehicle stopped, the steering wheel and brakes locked up. This was a frightening and extremely dangerous situation that could have resulted in a serious accident or…
Oct 9, 2026Vehicle speed control
The turbo does not kick in and caused the vehicle to not accelerate as needed when initially pulling out in traffic. Infiniti has a software update but they are charging owners to do it stating it is not a safety update but a performance update. This delay in shifting almost cause my vehicle to be hit because the car would not shift out of first gear. This also is not considered a warranty item to them.
Oct 8, 2026Service brakesCrash2 injuries
On XXX, at approximately 7:30â7:50 a.m., the driver was traveling northbound on the [XXX] in [XXX] during heavy rain. While the vehicle was moving, it unexpectedly began steering or correcting its direction without the driver intending it to do so. At approximately the same time, the vehicle lost acceleration and the brakes did not respond normally. The driver attempted to stabilize and regain control of the vehicle, but the vehicle continued losing speed and could not be controlled normally. This created an immediate risk of being struck from behind while traveling in the express lanes. The vehicle ultimately collided with the express-lane concrete barrier. No other vehicle was involved.…
Sep 5, 2026Unknown or other
Wireless phone charging pad overheats phone to the point the phone turns off. Concern for possible fire hazard due to how hot the phone gets. In July 2026 the dealer was advised of issue. Dealer referred me to Infinity Consumer Affairs who said they consulted with their engineers and there is nothing they can do about this known issue.
Aug 10, 2025Fuel/propulsion system
Pulling onto 55mph road from a stop, the car began to accelerate then lagged(felt like a pause/stall in acceleration) and then overcompensated with rapid acceleration. This has happened multiple times. The vehicle has also gotten stuck in a low gear when accelerating in auto mode. Took the car to the dealership expressing safety concern of unreliable acceleration and they couldnât replicate the issue.
Jul 10, 2026Fuel/propulsion system
While driving on highway vehicle completely shut down . Barely giving time to pull over to the shoulder. The car required a tow. After inspection it was determined the Fuel pump needed to be replaced with 12,287 miles on the vehicle
Apr 3, 2026Service brakes
Defective rear brakes & rear rotors at less then 22,000 miles on a 2025 QX60 almost causing major accident. Rotors warped & pads worn down to 1mm/2mm. Defective OEM parts used by Infiniti, refusal to cover under vehicle warranty.
May 9, 2026
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.