*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Seat belts
My vehicle was inspected and it was found that the seatbelt B-pillar anchor bolt was stripped at the factory. This problem seems widespread online.
Jun 27, 2026Unknown or other
Second alternator has gone bad twice. Went to Van conversions in Utah and had system completely replaced
Jul 7, 2025Seat belts
I removed the drive side seat belt bolt in order to remove the pillar it is mounted to and found the bolt extremely hard to turn and ultimately somewhat stripped upon removal. The bolt remains defiant in re-installation procedure. The passenger side was removed without stripping but did attempt to cross-thread itself upon re-installation which was remedied by simple hand threading. Safety put at risk in that these seat belt bolts and their installation process may not restrain passengers in an accident. Not confirmed by dealer or service center - pictures should be self evident. The component hasn't been inspected by any party - I'm just going to buy a new bolt and re-tap the hole it was…
Apr 29, 2026Service brakes
2024 Mercedes-Benz Sprinter 2500 experienced unusually rapid brake, tire, and battery wear at low mileage. Front brakes required replacement at approximately 29,000 miles. Rear brakes were already worn low by approximately 37,000 miles. Rear tires required replacement by approximately 37,000 miles. Vehicle battery also failed and required replacement before approximately 37,000 miles. Vehicle had earlier emissions/sensor related repairs as well. This creates safety concerns because premature brake wear can reduce stopping ability and increase stopping distance. Premature tire wear can reduce traction, especially in rain, and increase risk of tire failure or blowout. Unexpected battery…
Apr 23, 2026Electrical system
Vehicle: 2024 Mercedes-Benz Sprinter VIN: [XXX] Mileage: 148,000 The vehicle is experiencing a serious safety-related defect where the starter motor remains engaged even after the engine is turned off. This results in the starter continuing to run and stay powered, which can cause severe mechanical damage, overheating, and presents a potential fire risk. The starter has already been replaced, but the issue persists, indicating the problem is within the vehicleâs electrical control system (such as wiring harness, relay, or control module). Additionally, I was informed that this same vehicle had a prior wire harness-related issue in 2024 under the previous owner, suggesting a recurring or…
Mar 17, 2026Engine
Complaint Description I am filing this complaint with the National Highway Traffic Safety Administration regarding a safety issue with my new Mercedes Benz Sprinter 2500. I purchased this vehicle brand new from Mercedes Benz Manhattan. From the first day of ownership, I began experiencing multiple serious problems with the van. The main issue is that exhaust smoke and/or crankcase gases enter the cabin while driving. In addition, the vehicle experiences strong vibrations and the transmission frequently kicks or shifts abruptly. On several occasions this issue has caused the engine to stall while driving. (Traffic light stop) These problems create a potentially dangerous situation and make…
Feb 16, 2026Unknown or other
Yes the wind assist in my opinion is more dangerous than dealing with the wind itself. No safe!
Oct 17, 2025Service brakes
The van has a cross wind assist mode. When it activates it aggressively activates only one front wheel brake so dramatically that the van dives down and swerves out of the lane into the adjacent lane. The front wheel happened to be on wet pavement and it was chattering from braking so hard and not getting traction. I passed a slower motorcycle on the road and the crosswind assist almost caused me to run him off the road. The problem has not been reported to the dealer because i have read on several forums that dealers wont do anything about it. many people are complaining about this and it happens without warning. the problem started as soon as I bought the van, it now has 10,000 miles on…
Oct 12, 2025
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.