2025 Mercedes-Benz Sprinter 2500 recalls & problems

Safety recalls

Recall repairs are free at any authorised dealer. A recall listed here may already have been fixed on a particular car: enter its 17-character VIN at nhtsa.gov/recalls to see open recalls.

Crash test ratings

NHTSA 5-Star Safety Ratings (New Car Assessment Program). Ratings are comparable only between vehicles of similar size and weight, and ratings from 2011 on use tougher tests than earlier years. Photos: NHTSA.

What owners report

*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.

Recent owner complaints

• Unknown or other

  I rented this car from Enterprise, as I was driving on the highway other cars was pointing up the bair conditioner plastic compartment was flapping extremly hard back and forth to the poit it was almost coming off and coud of flew into some one elses winshield causing seruious harm. enterprise is saying i must of hits a bridge or tree absoulutly not. upon pulling ovr nd inspecting the air conditioner cover the bolts to hol the can cover on ws not there and the adhesive had failed to hold the plastic cover down. you can clearly see on the photos that i did not go undet a low bridge or hit anything not one scratch on the roof of the vehicle. Enterprise sent me off in a Van l that had a loose…

  Sep 4, 2026
• Steering

  My 2025 Mercedes-Benz Sprinter 2500 Cargo AWD High Roof has had a creaking noise from the steering column since new (now ~12,000 miles). Symptoms • Creak starts after driving over bumpy roads, then stays constant on smooth and bumpy pavement • Continues after parking — I can reproduce it by pushing on the steering wheel • Happens cold and fully warmed up • Sounds like it’s coming from the steering column under the dash, near the firewall What’s been tried • Dealer #1: replaced the brake booster — no change • Mercedes-Benz Van Center: replaced rubbing hood hinges — quiet for 65 miles, then the creak returned

  Dec 10, 2025
• Power train

  Subject: Transmission Failure Safety Complaint I am submitting a complaint regarding a serious transmission problem with my vehicle. While driving, the transmission suddenly failed, and the vehicle lost the ability to move properly. The car would not accelerate as expected and had difficulty. In some instances, the vehicle would not move forward or reverse. Warning indicators appeared, and the transmission Fault Stop began showing abnormal behavior such as delayed shifting, jerking, slipping, or sudden loss of power. This created a dangerous safety risk, especially while driving in traffic and at intersections. The vehicle has been maintained regularly, and this issue occurred unexpectedly.…

  Mar 24, 2026
• Suspension

  Refer to Safety Recall 25V747 and see the attachment which outlines our complaint. RV does not comply with requirements of FMVSS 110 and 49 CFR Part 567. We were the reporting party to the manufacturer and according to NHTSA database, our VIN is not present for the required recall service/extended fuel tank replacement. The RV manufacturer and dealer are not presently responding to requests from us to have the recall service completed. We believe they have not correctly reported additional safety concerns as are described in the attachment. The manufacturer has communicated that since producing RV's in 2021, they have improperly weighed RVs which has resulted in inaccurate OCCC labeling and…

  Mar 26, 2025

Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.