*Median odometer reading when the problem happened, where owners gave one. One complaint can name several problem areas.
Steering › Gear box › Shaft sectorCrash1 injury
TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. WHILE DRIVING APPROXIMATELY 15 MPH ON NORMAL ROAD CONDITIONS. THE DRIVER LOSS STEERING CONTROL. THE VEHICLE CRASHED INTO AN UTILITY POLE, BOULDER AND FENCE. THE DRIVER SUSTAINED MINOR INJURY. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE STEERING GEAR BOX. IN ADDITION, THERE WERE DAMAGES TO THE STRUCTURE BODY OF THE VEHICLE. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 63,000. THE DEFECTIVE STEERING GEAR BOX IS AVAILABLE UPON REQUEST. THE VIN WAS UNAVAILABLE.
Nov 26, 2009 · 63,000 milesVehicle speed control
TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. THE VEHICLE SPEED CONTROL SWITCH WAS DISCONNECTED ON SEPTEMBER 10, 2007. THE DEALER STATED ON THREE OCCASIONS THAT THE PART FOR THE REPAIR WOULD BE AVAILABLE. MORE RECENTLY, THE DEALER STATED THAT THEY DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 93,045. UPDATE 04-02-08 *BF
Sep 10, 2007Vehicle speed control
1997 MERCURY MARQUIS WITH CRUISE CONTROL RECALL. CONSUMER STATED THAT THE DEALER AND MANUFACTURER STATED THAT THE VEHICLE WOULD BE FIXED IN 2007. CONSUMER STATED IT STILL WAS NOT FIXED BY JANUARY 2008. *KB THE CONSUMER WAS INFORMED THE PART MAY NOT BE AVAILABLE UNTIL JUNE OR JULY 2008. *JB
Jan 1, 1901Vehicle speed control
TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. THE CONTACT WENT TO HIS LOCAL FORD DEALER AND THEY DISCONNECTED THE CRUISE CONTROL SWITCH. HE BELIEVED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) WAS BEING PERFORMED; HOWEVER, HE LATER LEARNED THAT THE SWITCH HAD ONLY BEEN DISCONNECTED. THE CONTACT WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. HE FELT THIS INFORMATION SHOULD HAVE BEEN INCLUDED EITHER IN THE SAFETY RECALL NOTICE OR THE LETTER THAT WAS SENT, IMPLYING THAT THE REPAIR HAD BEEN MADE. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 69,000.
Oct 16, 2007Fuel system, gasoline › Delivery › Fuel pumpFire
TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE PIPE THAT EXTENDS FROM THE FENDER WHERE FUEL IS APPLIED HAS RUSTED OUT. THE FAILURE IS CAUSING A FUEL LEAK. THE CONTACT HAS FOUND LARGE PUDDLES OF GASOLINE UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT IT NEEDED A GAS FILLER PIPE. THE MECHANIC ALSO STATED THAT, UNFORTUNATELY, THAT PART IS NO LONGER PRODUCED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 56,000.
May 7, 2007 · 56,000 milesVehicle speed controlCrash
1997 MOUNTAINEER, ENGINE RACE, COULD NOT STOP THE CAR. USED THE BRAKES BUT ENGINE RACED AND BANGED INTO OUR HOUSE IN ORDER TO STOP. THIS WAS THE FOURTH INCIDENT, IN A MONTH TIME. OTHER INCIDENTS WERE HITTING A CAR IN ORDER FOR THE CAR TO STOP. NO ONE WAS HURT, THANK GOODNESS. BUT THIS WAS SCARY. WE WANT TO SELL THE CAR, BUT CAN'T WITH GOOD CONSCIENCE UNTIL WE CAN FIND THE CULPRIT. PLEASE ADVISE OR CONFIRM DIFFICULTY WITH THE CAR. THANKS. *AK
Apr 10, 2007 · 70,000 milesEngine and engine cooling
ENGINE AND ENGINE COOLING SYSTEM. SUSPENSION FRONT WHEEL BEARING. *NM
Nov 22, 2006 · 14,000 milesEngine and engine cooling
WHILE DRIVING ON FREEWAY AT FREEWAY SPEED, MY 1997 GRAND MARQUIS, LS WAS RUNNING AT NORMAL TEMP. ALL OF A SUDDEN WITHIN A MATTER OF A MINUTE OR TWO, THE TEMP GAUGE MAXED OUT, CAR STARTED SMOKING, ALL COOLANT WAS LOST. I PULLED OVER IMMEDIATELY, AND UPON INSPECTION I FOUND THAT THE PLASTIC INTAKE MANIFOLD HAD CRACKED APPROX A 3-4" CRACK. I WAS STRANDED, HAD TO TOW MY CAR APPROX 134 MILES TO GET HOME. THIS IS A $269.99 PART NOT TO MENTION THE GASKETS, ANTI-FREEZE AND LABOR INVOLVED TO FIX. I FEEL THIS IS A MANUFACTURER DEFECT AND I SHOULD BE REIMBURSED FOR THE COST OF THE PART AT THE VERY LEAST. *JB
Jun 3, 2006 · 2 miles
Owner complaints are submitted to NHTSA by the public and are not verified. Shown as filed (NHTSA removes personal details); long reports are shortened.